Tiny Dreams Reviews 

1,584
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 906 reviews, most reviewers were let down by their experience overall. Consumers frequently complained about extremely poor product quality, prolonged delivery times, and frustrating difficulties when trying to obtain valid refunds or cancel problematic orders. Reviewers often received items that looked completely different from the online pictures or arrived heavily crushed and damaged due to inadequate and careless packaging. The minority of people were satisfied with the items, mentioning that specific toys were well-made, durable, and thoroughly enjoyed by young children during daily playtime. These shoppers also experienced reasonably prompt delivery and smooth ordering processes without facing any unexpected carrier delays or communication issues.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many expressing disappointment over receiving... See more

Quality

Consumers find quality to be disappointing, consistently reporting that products feel cheap and poorly made.... See more

Order

Clients share negative opinions on order due to severe delivery delays and missing items. Many consumers... See more

Delivery service

People report negative experiences with delivery service, highlighting that shipments frequently take weeks... See more

Refund

Customers consistently report negative experiences with refund processes, frequently describing them as... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid avoid avoid how is a company allowed to say its UK when Austria? Products cheap rubbish like from a cheap Christmas cracker - everything poorly made don’t do what it says it will then yo... See more

Rated 1 out of 5 stars

Tried to palm off a product much smaller than advertised. Said it could be returned - to Austria!! Poistage would outweigh the value of the item They tried to offer partial rebate but wouldn't agre... See more

Rated 1 out of 5 stars

There are a few of these companies and I think they are all linked. They have elaborate websites but are just selling dupes from China. Other names are Cuddleberry.uk and Jackie's Kids..Some of the t... See more

Company replied

Rated 1 out of 5 stars

Bought their Joy Train. Advertised as a learning toy where toddlers can see how cogs work. Within a minute I was getting sensory overload myself from frantically flashing revolving lights and tack... See more

Company replied



Contact info

1.7

Bad

TrustScore 1.5 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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1.7

All reviews

(1,584)

802 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I bought 2 of the floating balls

I bought 2 of the floating balls. Absolute rubbish. They just drop to the floor and spin in circles! Was offered 50% refund but refused. I'm going to see if the cost of postage isn't too much. I'm determined to get my money back.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid how is a company…

Avoid avoid avoid how is a company allowed to say its UK when Austria?

Products cheap rubbish like from a cheap Christmas cracker - everything poorly made don’t do what it says it will then you are stuck with product as they are in Austria so no refund no return

Disappointed load of rubbish so why are they allowed to advertise false advertising and get away with it disgusting

Don’t buy don’t even bother shocking disgraceful company cheap nasty products

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Ordered in April and it’s now August

Ordered in April and it’s now August, my item still hasn’t arrived, nor do I believe it was ever shipped. I’ve sent several messages to customer service asking them for shipping information etc who send out the same message that they will have someone contact me within 6-12 hours. That never happens. Disgraceful company, basically stealing your money really!

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Order

Put my faith in this company when I found out my niece was having a baby. Order came on time with no issues.
Yes I had to wait a little longer but that was not a problem for me. I have ordered two more items in the past few days and can see on their website all the tracking information. I would order again.

6 August 2026
Unprompted review
Rated 1 out of 5 stars

Still trying to get the correct item…

Still trying to get the correct item from them or a full refund after they sent the wrong one. I've had an email from them a few times now and they're not budging. I'm absolutely fizzing. I've no doubt they will respond to this review by saying I should get in touch, which I have done, a number of times. They won't allow any reviews on their websites either so others can't be warned.
They do not not provide return labels, and therefore, do not cover shipping fees for any returns to Austria. Absolutely shocking.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

I don’t usually write reviews

I don’t usually write reviews, but these guys have such bad feedback, I wanted to give some honest, positive feedback, as it was greatly deserved!!

Like some other reviewers, my order didn’t turn up, but the tracking said it had.

Rather than have a meltdown, I politely contacted them and informed them of the situation.

They apologised profusely and sent me a replacement, which I received today!!

Customer service like that is hard to come by these days!! ⭐️⭐️⭐️⭐️⭐️

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Multiple trading faces same awful standards

Also known as Little-Kingdom Uk. This company is based in Austria and appears to source many of its toys directly from China, with a number of identical products available on sites such as Temu at significantly lower prices.

Customer service is slow to respond and, in my experience, they took very little accountability for the issues I encountered.

Please do your research before ordering, I certainly wish I had.

I ordered two birthday gifts costing just under £40. Delivery took 18 days from the date I placed my order.

When the parcel finally arrived, both items were damaged. One was in a cardboard box and the other in a plastic case, yet both had simply been placed together inside a single mailing box with inadequate protection. The damage appeared to be the direct result of poor packaging.

I contacted Little Kingdom immediately, providing photographs of the packaging and the damaged items. Their first response was to blame the courier and offer either replacement items or a 15% refund.

As the items were birthday gifts, replacements with another 18-day delivery time were of no use, and a 15% refund was unacceptable given that the gifts were damaged and unusable. I therefore requested a prepaid returns label, their returns details, and confirmation that I would receive a full refund, including the original delivery costs.

Several days later, they replied saying I could return the items to Austria at my own expense or accept a 50% refund instead. Returning the parcel would have cost me around £30, plus any applicable import charges, making it completely unreasonable. I again declined the 50% offer and repeated my request for a prepaid returns label and confirmation of a full refund.

A few days later I was told they did not consider the damage significant enough to warrant a refund and apologised for the inconvenience. It felt as though they were hoping I would simply give up, but I again requested a prepaid return and full refund.

After several more days of silence, I received another email that appeared to ignore the previous correspondence entirely. It apologised that I had received damaged goods and instructed me to return them to "[returns address]"—except no address was actually included. I can only assume they still intended me to send them back to Austria.

At the time of writing, the matter remains unresolved and I am only a few days away from the deadline my bank has given the retailer to resolve the dispute before proceeding with a chargeback.

Based on my experience, I would advise anyone considering ordering from this company to do plenty of research first. If something goes wrong, be prepared for slow responses, repeated negotiations instead of a straightforward resolution, and the possibility of having to involve your bank to recover your money.

31 July 2026
Unprompted review
Rated 1 out of 5 stars

Mis information in the advert - beware!

Tried to palm off a product much smaller than advertised. Said it could be returned - to Austria!! Poistage would outweigh the value of the item They tried to offer partial rebate but wouldn't agree to paying the return postage (per UK law). Refund issued by my credit card using the "dispute resolution" process. They just got away with it!!

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Also known as Little Kingdom

Also known as Little Kingdom. Avoid at all costs. Masquerade as a provider of quality, educational toys (Montessori!). Cheap, mass produced, poor quality (unsafe) items from China. Delivered from China, hence delivery issues. No Quality Control. Items are very poorly made, not as described and over priced. Temu/Shien are better and more organised if there's an issue. Getting a refund is virtually impossible. Raise a payment dispute via your payment card perhaps.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money

It was definitely not what they advertised the bucket was so tiny you can’t fit 2 hands in it so therefore there was not enough compound powder it was a total joke I complained they told me to purchase a bigger bucket which I did but they never sent anymore powder all the good reviews about this casting kit are truly fake I eventually got half my money back that’s all they offered or send it back at my expense to Demark not an English company so avoid this company I would put pictures on but it’s not giving me the option

21 May 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE ! Tiny dreams sink. NOT fit for purpose. It’s a scam

Bought the tiny dreams sink for my grandaughter in May as a birthday gift.
Extremely disappointed with it.
Within 3 weeks, the pump stopped working.
It was only being used in accordance with the instructions.
I am very annoyed and feel ripped off.
I am sorry I was taken in by this scam.
My grandaughter is devastated ! She loved it 😍
It is NOT fit for purpose !

15 May 2026
Unprompted review
Rated 5 out of 5 stars

I've ordered twice from this site

I've ordered twice from this site, ok the items take time to get here, but the quality and the prices were well worth the wait.

25 July 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello Carol,

Thank you for your honest feedback. We are delighted that you are satisfied with your order and that you are sharing this with others.

Kind regards
Rey
Customer Support

Rated 1 out of 5 stars

Absolute trash

Absolute trash, don't waste your money. Nothing like the items depicted on line, took ages to arrive, and all boxes just shoved in together in a plastic bag, so all arrived crushed and damaged, and not suitable as gifts. I am just about to start the returns process which I have read is challenging.

23 July 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello Gil,

Thank you for your honest feedback. We are very sorry that you had this experience and that the order did not meet your expectations. We do not want our customers to be disappointed. Please contact our customer service with your order number so that we can find a more suitable solution for you.

Kind regards
Rey
Customer Support

Rated 2 out of 5 stars

Never had a problem before but i am…

Never had a problem before but i am still waiting over a month i ordered well in time for a childs birhday present looked at tracking and it hasnt moved from when it was sent out 18th june customer service dont get back had to spend more money on a gift feel really let down

18 June 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello Elaine,

Thank you for your honest feedback. We are very sorry that you had this experience and that the order did not meet your expectations. We do not want our customers to be disappointed. Please contact our customer service with your order number so that we can find a more suitable solution for you.

Kind regards
Rey
Customer Support

Rated 1 out of 5 stars

Misleading

Misleading! Parts missing and then I'm told they aren't included despite being included on the description. I will be reporting this company to trading standards.

20 July 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello Natalie,

Thank you for your honest feedback. We are very sorry that you had this experience and that the order did not meet your expectations. We do not want our customers to be disappointed. Please contact our customer service with your order number so that we can find a more suitable solution for you.

Kind regards
Rey
Customer Support

Rated 5 out of 5 stars

Good choice of lovely quality books

Good choice of lovely books, easy to order and didn’t take long to arrive. The quality was really good. My 15 month grand daughter loves it so much I have just ordered the zoo one for her. Thoroughly recommended.

6 July 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello,

Thank you for your honest feedback. We are delighted that you are satisfied with your order and that you are sharing this with others.

Kind regards
Rey
Customer Support

Rated 1 out of 5 stars

Opened my order yesterday and had a…

Opened my order yesterday and had a very disappointed grandson a piece of tat that doesn't work I do hope I'm going to get my £17 pound odd back I wish I hadn't ordered this rubbish

18 July 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello,

Thank you for your honest feedback. We are very sorry that you had this experience and that the order did not meet your expectations. We do not want our customers to be disappointed. Please contact our customer service with your order number so that we can find a more suitable solution for you.

Kind regards
Rey
Customer Support

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