The Weston Biltong Company Reviews 

Reply from The Weston Biltong Company

1 days ago

Thank you for the brilliant review! ⭐ Mrs Balls running out is the sort of household emergency nobody needs dinner just doesn’t hit the same without her! 😂

Delighted we could keep your cupboard stocked and get it to you quickly, with delivery costs that left a little room in the chutney budget. We’ll be here when the bottle starts making those suspiciously empty noises!

Massive Thanks
Team WBC

Reply from The Weston Biltong Company

1 days ago

Hi David,

We suspected a one-star review was coming. What warrants a response is how much of the actual resolution appears to have been left out.

You contacted us to report that your parcel had arrived damaged and an item was missing due to the damage. We simply asked for a photograph of the packaging so we could submit a complaint to our courier and help resolve your issue ASAP. A perfectly reasonable request when damage is being reported.

The lengthy and some what rude objection that followed was unnecessary. A simple “I’ve already disposed of the box” would have answered our question. We asked for a photograph, not a pound of flesh.

Nevertheless, we processed your refund that very same day. An important detail, and one conspicuously absent from your account.

Your complaint about the price of the sweets is equally puzzling. The price was clearly displayed when you ordered, and you chose to proceed. We set the price; you decide whether to buy. There was no mystery involved.

Regarding the crisps, the remaining stock was damaged and unsuitable to send, so we refunded them. We accept that discovering this after your order was placed was disappointing. Sending you goods we already knew were damaged would hardly have been an acceptable solution.

As for the cream soda, your comment does not explain what the problem was, so we cannot offer a meaningful response to it.

We are happy to take responsibility where something goes wrong. We are also perfectly entitled to challenge a review that overlooks a prompt refund and presents a routine request for a photograph as unreasonable.

You received a same-day refund. You may remain dissatisfied, but that does not erase the action we took.

Hope you have a fabulous day
Team WBC

Reply from The Weston Biltong Company

3 days ago

Thank you for the lovely review and for keeping us on your regular snack rota! 😄 We’d say we’ll try not to let it go to our heads, but five stars for the biltong AND the service? Far too late for that!

Your continued support means so much to our little family business. Here’s to many more delicious deliveries! 🥩

Many Thanks
Team WBC

Reply from The Weston Biltong Company

Oct 26, 2026

Thank you for your fantastic review! We're thrilled to hear you found our biltong irresistible it's so good, we like to think it has its own fan club! 🎉 Packing it well is just our way of ensuring it arrives as tasty as it leaves us. Here's to many more delicious orders in the future just remember, sharing is caring (but we won't judge if you keep it all to yourself!). Cheers! 🥳

Many thanks
Team WBC

Reply from The Weston Biltong Company

Oct 14, 2026

Thank you for the lovely five stars! ⭐ We’re delighted you enjoyed the biltong. We like to give you plenty of options—although we accept no responsibility for how long choosing your next bag might take! 😂

Thanks for supporting our little family business.

Team WBC

Reply from The Weston Biltong Company

Oct 11, 2026

Thank you so much for your glowing review! We're thrilled to hear our service and speedy delivery hit the mark for you. It sounds like we not only delivered a great product but also a sprinkle of nostalgia. Looking forward to bringing you more delightful experiences in the future! 🌟

Massive thanks
Team WBC

Reply from The Weston Biltong Company

Oct 16, 2026

Thank you for the cracking five stars! ⭐ Becoming your monthly protein stash is an honour although we accept no responsibility if “a month’s supply” mysteriously disappears in a week! 😉 Delighted you’re enjoying the quality and flavours. Here’s to keeping the snack cupboard well stocked!

Massive thanks
Team WBC

Reply from The Weston Biltong Company

Oct 6, 2026

Great taste and two-day delivery? That’s what we call fast food done properly! 😄 Thanks for the five stars we’re delighted it hit the spot. The real challenge is making it last longer than the delivery took! 🥩⭐

Many Thanks
Team WBC

Reply from The Weston Biltong Company

Oct 3, 2026

Thank you for the wonderful review! 🎉 We're thrilled to hear that our biltong continues to hit the spot for you! With easy ordering and great prices, we're here to keep those tasty vibes coming your way. Can't wait to serve you again soon! Enjoy every bite! 😋🥳

Many thanks
Team WBC

Reply from The Weston Biltong Company

Oct 2, 2026

🌟 Thank you for the delightful review! We're thrilled you enjoyed our super service no email hiccup can stand in our way! 😄 And knowing your saffa dad was over the moon makes our hearts do a happy dance! We're ready and waiting to serve you again... and again... and again! Bring on the biltong love! 🥳

Many thanks
Team WBC

Reply from The Weston Biltong Company

Sep 10, 2026

Thanks for the awesome review! We're glad to hear that ordering snacks was a piece of cake or should we say, a bag of Biltong 🍟 We strive to keep things simple so you can focus on the important stuff: enjoying your tasty treats! Come back anytime for more snack-tastic adventures! 😊

Massive thanks
Team WBC

Reply from The Weston Biltong Company

Sep 10, 2026

Good morning, Natalie,

We must admit, your review has left all of us more than a little bemused.

You ordered a minimum of 1kg of Gem Squash and received four Gem Squashes weighing 1.13kg so you actually received more than you paid for. That part, at least, is not open to interpretation.

For some helpful context, the average Gem Squash weighs approximately 275g. We have weighed and dispatched more than three tonnes of them this year alone, so we have rather a lot of evidence and Gem Squash to support that figure.

You state that a previous 1kg order (From God only knows who) contained 14 Gem Squashes. That would make each one weigh an average of just 71g. We have looked through almost a tonne of our current stock and cannot find a single regular Gem Squash remotely close to that size. At 71g, they would most likely have been extremely immature “baby” Gems or perhaps an entirely different product, quite frankly we cant decide.

Our product description clearly states:

“A kilo is normally around 4–5 Gems, but you will receive a minimum of 1kg in weight.”

Your four Gems weighed 1.13kg, giving them an average weight of approximately 282g each almost exactly the average expected size.

You also refer to “small Gem Squash.” Perhaps this is where the confusion lies. Baby Gem Squash are picked very early and are roughly the size of a ping-pong ball. Regular Gem Squash, like the ones we sell and have only ever sold, are closer to the size of a tennis ball. Our listing does not advertise Baby Gem Squash, nor has it ever suggested that customers will receive 14 Gems per kilogram. Quite the opposite actually, our listing is very very clear in its description.

We have sold UK grown South African Gem Squash in season for many many years, and we have never encountered a properly developed Gem Squash weighing anywhere near 71g. If we did, it would not pass our quality checks and we would not be selling them.

To be absolutely clear: you ordered a minimum of 1kg, the listing advised that this would usually be around four or five Gems, and you received four Gems weighing 1.13kg. In other words, you received exactly what was advertised and described and an additional 130g for good measure (We always add a little extra when bought on line as getting exactly 1kg is virtually impossible normally 4 or 5 not and never anywhere near 14)

We are always happy to accept fair criticism when we have made a mistake. However, on this occasion, the product, quantity and weight were all correct. Unfortunately, an expectation based on a completely different product or some rather adventurous mathematics does not mean that we supplied your order incorrectly.

Many Thanks from
A very confused Team WBC.

Reply from The Weston Biltong Company

Sep 8, 2026

Thank you so much for the lovely review! We’re delighted you enjoyed our range of South African goodies and speedy delivery. 🇿🇦📦

And four stars? We respect it you’re clearly keeping us on our toes and making sure we don’t get too comfortable! 😂 We’ll keep working hard to tempt that elusive fifth star out of you yet.

Thanks again for your support it really means a lot to our small family business!

Cheers
Team WBC

Reply from The Weston Biltong Company

Sep 8, 2026

Thank you so much! Five stars and “top quality every time” now that’s the kind of consistency we love! ⭐️⭐️⭐️⭐️⭐️

We’ll keep the flavour full, the quality high and the biltong coming. Your fantastic support means a great deal to our small family business! 🇿🇦

Massive thanks
Team WBC

Reply from The Weston Biltong Company

Aug 10, 2026

Fresh food, flawless packaging, and no complaints—we’ll happily take that hat-trick! Thanks so much for the lovely five stars 💚

Massive thanks
Team WBC

Reply from The Weston Biltong Company

Aug 10, 2026

First order, first-class experience! We’re thrilled everything arrived quickly and safely packed. Thanks for giving us a try—and for the fantastic five stars! 💚
As a small family business it really does make a massive difference to what we do.

Many Thanks
Team WBC

Reply from The Weston Biltong Company

Aug 4, 2026

Thank you so much for the lovely review! We’re delighted everything was easy to order and arrived promptly—because nobody should be kept waiting when there are rusks ready for dunking!

Enjoy every delicious, tea-soaked bite, and thank you for supporting our small family business. Just remember: dunk confidently…but not long enough to lose it

Massive Thanks
Team WBC

Reply from The Weston Biltong Company

Aug 20, 2026

Thank you! Our chilli biltong brings just enough heat to keep things interesting without setting your taste buds on fire. Paired with a cold beer? Now that’s snack perfection! 🌶️🍺

Massive thanks
Team WBC

Reply from The Weston Biltong Company

Aug 3, 2026

Wow, thank you for this glowing review! We’re blushing more than a ripe tomato! Your kind words fuel our passion, and we’re thrilled to hear you had such a fantastic experience. If we could do a happy dance, we would – but we’ll stick to providing you with top-notch service instead! Can’t wait to welcome you back for more amazing adventures.

Massive thanks
Team WBC

Reply from The Weston Biltong Company

Jul 31, 2026

Thank you so much for such a brilliant review! We’re delighted you finally found your way to us—although we may need a quiet word with whoever kept you eating that other biltong for all those years! 😂

Knowing that you keep coming back and consider ours the best available genuinely means the world to our small family business. We’ll keep making it tasty, packing it with care and getting it to you as quickly as possible.

Thanks again for your continued support and for giving your taste buds the biltong they deserve! 🙌🇿🇦

Massive thanks
Team WBC