The Partnership Reviews 

2,979
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 259 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, who are described as supportive and approachable, making interactions pleasant. Many people highlight the excellent service, noting its efficiency and the smooth process, often completed quicker than expected. Reviewers also appreciate the quick response times and the ease of use of the online platform, which keeps them well-informed throughout. However, some customers also noted significant delays and a lack of responsiveness, requiring them to constantly chase for updates. A few other people also felt that communication was poor, with key information not always being passed on, leading to misunderstandings.

What people talk about most

Service

Customers consistently note positive experiences with service, with many highly recommending it and... See more

Staff

Customers had positive experiences with staff, frequently praising their professionalism, efficiency, and... See more

Response time

Users describe positive interactions with response times, with many customers praising the quick and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent communication,... See more

User experience

Consumers find the user experience to be largely positive, with many praising the ease of use and clarity of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Selling a property can be stressful........ However 'The Partnership' as recommended by our Estate Agents Bournes, offered a fantastic service. They 'held our hand' from start to finish, with ph... See more

Company replied

Rated 5 out of 5 stars

Really positive. Probate sale that went very smoothly. The legal assistant (paralegal?) Joseph Stansfield in particular was excellent - responsive and giving pragmatic and sensible advice. The portal... See more

Company replied

Rated 5 out of 5 stars

Thank you to Catherine and Sahar for all their hard work. After a long probate and some frustration along the way they pulled out all the stops to get us completion before our mortgage offer ran out... See more

Company replied

Rated 5 out of 5 stars

Kaitlin and her whole team were absolutely amazing throughout our conveyancing. Buying and selling is never easy, but they made the process as smooth and stress-free as possible. They were always... See more

Company replied


Company details

  1. #46 of 64 best companies in Conveyancer
  2. #64 of 82 best companies in Law firm
  3. #47 of 59 best companies in Lawyer
  4. #109 of 156 best companies in Legal Services
  5. #35 of 42 best companies in Property lawyer

About The Partnership

Written by the company

Our fresh approach to conveyancing combines our unique technology with well-trained staff and a commitment to brilliant service.

We’re transparent
We charge a flat rate on transactions whether they are sale, purchase, leasehold, freehold, cash, or mortgage.

Fully supported staff
We only employ full-time lawyers and assistants who focus purely on property giving us the ability to move transactions through more quickly and therefore, with a much higher success rate.

The Latest Technology
Technology underpins our business. Our custom built system gives everyone immediate access to case details. This is key to our unsurpassed responsiveness & accuracy.

With our unique approach to availability and accountability, both our clients and referrers avoid the stresses normally associated with property transactions.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(2,979)

249 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant

Completely amazing
I used The Partnership for my house sale in May 2026 and they did a brilliant job. There was a chain of two and we completed in 13 weeks. Shout out to Buddhima and Alice for all their hard work and professionalism getting the sale over the line efficiently.

In July I approached The Partnership again to do the conveyancing for my purchase property. My vendor and I had the right circumstances in place, and the vendor wanted a very quick sale, so I asked The Partnership if they could achieve the impossible, that being - completion in a week!

Ismail took on the challenge, and with hard work, efficiency, and diligence by Ismail we were able to complete in FIVE days. It was incredibly impressive. I owe a massive thank you to Ismail who was totally brilliant, and to Ellie and Karundeep for all their help and support throughout the process.

I am absolutely chuffed to bits. Never thought it could happen! Well done Ismail, you are a legend.

The Partnership uses an online portal which maps your progress and allows you to see what has been uploaded and whether anything is outstanding. There is always someone on the team available to speak to and all enquiries are dealt with promptly.

I highly recommend their service. I would use them every time, although I don’t think I will be moving again for a long time!

17 July 2026
Unprompted review
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Reply from The Partnership

Thank you for your lovely feedback, Julia. The team are delighted to hear how pleased you were with the service we provided and how quickly we were able to complete both your sale and, in particular, your purchase.

Your experience is a great example of how quickly and smoothly a transaction can progress when everyone is working towards the same goal.

Congratulations once again on your new home. We wish you all the best and look forward to welcoming you back in the future should you ever decide to move again.

The Partnership Team

Rated 1 out of 5 stars

Traumatic 8-month experience from beginning to end

Traumatic experience from beginning to end. Poor communication throughout, I spent hours of my day chasing them constantly to get anything done. After 8 months of this, the sale eventually fell through. Key information was never passed on to the buyer's solicitors: they didn't even know we were selling as shared ownership, which caused significant misunderstanding around costs, with the buyer believing they would have to pay the additional rent. When the service charges were halved, this was also never communicated to the buyer's side. There was no meaningful communication between solicitors, and when I rang the firm directly they weren't interested and would fob me off. It took them a week to inform me that the buyer had pulled out…I was aware through the estate agent…and then they complained that I should have informed them!! I would not recommend. We have since successfully sold the same property with a different firm, the whole transaction took less than 3 months and was a genuinely positive experience. A complete contrast.

31 March 2026
Unprompted review
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Reply from The Partnership

Thank you, Bethany, for taking the time to leave a review. We're sorry to hear that you were unhappy with your experience.

As discussed previously, we apologise that our communication didn't meet the standard we aim to provide, particularly while we were waiting for updates from the other parties involved.

We're pleased you were able to complete your sale in the end and wish you all the best.

If you'd like to discuss your experience further, please don't hesitate to get in touch.

The Partnership Team

Rated 2 out of 5 stars

I will not use them ever again

I will not use them ever again. I am very unhappy. The information provided was very vague with minimal explanation. Would never be personalised to our case, felt that no one knows our case each time we need to contact to find some answers. No rush at all, if not other related solicitors, I don't know where we would end up.

2 July 2026
Unprompted review
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Reply from The Partnership

Thank you for taking the time to leave a review. We're sorry to hear you were disappointed with your experience.

Having reviewed your file, I can see there were regular telephone conversations and updates through our client portal. We're sorry if these didn't provide the clarity you were looking for.

While there were delays outside of our control, we're pleased we were able to complete both your sale and purchase quicker than the national average.

If you'd like to discuss your experience further, please don't hesitate to get in touch.

The Partnership Team

Rated 5 out of 5 stars

Great service from start to exchange

Great service from start to exchange, they portal that the Partnership use is very useful. and its easy to keep on top of the progress of your purchase.

17 June 2026
Unprompted review
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Reply from The Partnership

Thank you for leaving us such a lovely review. We are happy to hear you received such a positive service and that you found our Client Portal a great tool for keeping you up to date with progress.

We would be delighted to assist you again should you require a Conveyancer in the future.

The Partnership Team

Rated 5 out of 5 stars

Fantastic service overall!

Excellent service, great at replying pretty much straight away, did everything in their power to make this a quick and easy process. I couldn’t recommend them highly enough.

8 June 2026
Unprompted review
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Reply from The Partnership

Thank you so much Jennifer for your lovely feedback which I will be sure to pass onto Eloise and Shaq. It is always lovely to hear we have made the moving process go smoothly.

The Partnership Team

Rated 5 out of 5 stars

Positive flat sale and house buy.

This was my second time using The Partnership as I previously used them in 2018 to buy my first flat. I used them again to sell said flat and to buy a house with my wife.
Rishab and William were very good throughout the process and answered our questions in a timely manner. Additionally, they made a stressful time a tad easier with their reassuring responses and good handling of our property sale and purchase. I would recommend The Partnership and have done to others.

5 June 2026
Unprompted review
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Reply from The Partnership

Thank you for taking the time to leave us such a lovely review. It is wonderful to hear how Rishab and William were reassuring and helpful throughout your second time with us and how your experience was so positive you would recommend us to others.

We would be delighted to assist again should you need a Conveyancer in the future.

The Partnership Team

Rated 5 out of 5 stars

Saskia and Leah were very helpful and…

Saskia and Leah were very helpful and efficient. I will be recommending the team to my friends and colleagues

26 May 2026
Unprompted review
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Reply from The Partnership

Thank you for taking the time to leave us a kind review! We're glad to hear you had a great experience working with us.

Please don't hesitate to get in touch if we can help further.

Jamie-Ann Rogers, Marketing Assistant

Rated 5 out of 5 stars

Very good and fantastic service from…

Very good and fantastic service from all team the follow and help us buying a house. Thank you so much to all of u

20 May 2026
Unprompted review
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Reply from The Partnership

Thank you for taking the time to leave us a kind review! We're glad to hear you had a great experience working with us.

Please don't hesitate to get in touch if we can help further.

Jamie-Ann Rogers, Marketing Assistant

Rated 3 out of 5 stars

A mixed bag

This is the 3rd time I have used The Partnership, and the experience has been a mixed bag. What should have been a simple no-chain sale ended up taking 7.5 months. This was mainly down to the buyers solicitor, however at the start it was not managed well by Faisal and Scarlett, with months going by with no push back to the buyers solicitor, and little to no communication with me as to the status or options to resolve.

Thing began to improve significantly when Alex Best was assigned. He was responsive, kept me in the loop and importantly pushed back on the buyers solicitor to resolve the issues that had been going round in circles for month on end. A promotion for Alex! He was a superstar.

Just a shame about the earlier period of poor performance by the other members of the team on my case, and the financial losses I made from having an empty property stuck for months.

5 May 2026
Unprompted review
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Reply from The Partnership

Thank you for taking the time to leave us a review. We apologise for the mixed experience with us, but we are glad that you had a great experience working with Alex.

Please don't hesitate to get in touch if we can help further.

Jamie-Ann Rogers, Marketing Assistant

Rated 5 out of 5 stars

Excellent Service

Excellent service provided by the Partnership on our house sale. Really good and prompt communication throughout. Both William McMullen and Michelle Ryan were very professional through out. The portal is extremely good too !!

13 May 2026
Unprompted review
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Reply from The Partnership

Thank you for taking the time to leave us a kind review! We're glad to hear you had a great experience working with us.

Please don't hesitate to get in touch if we can help further.

Jamie-Ann Rogers, Marketing Assistant

Rated 5 out of 5 stars

Good experience overall

The whole process was largely positive and the online portal they used is easy to use. I was particularly happy with them updating me automatically every week on Monday, without me asking. They were also very responsive to queries. Towards the end, we were a bit rushed and there were some minor imperfections with the completion, but they were more about the lack of time and the difficult synchronisation of two sides in the last moment. I'd recommend The Partnership to others and will consider reusing them in the future.

8 May 2026
Unprompted review
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Reply from The Partnership

Thank you for taking the time to leave us a kind review! We're glad to hear you had a great experience working with us.

Please don't hesitate to get in touch if we can help further.

Jamie-Ann Rogers, Marketing Assistant

Rated 5 out of 5 stars

Stress-free home buying experience—highly professional team!Stress-free home buying…

I used The Partnership for the conveyancing on my recent transaction, and they were fantastic throughout. Moving house is notoriously stressful, but their team handled everything with such professionalism that I felt in safe hands the entire time.

The standout feature for me was their online portal. It allowed me to see exactly where we were in the process at any time, which saved so much time on phone calls and emails. Communication was clear, and they were always proactive in chasing the other side to keep things moving. Special thanks to Samantha and Megan!

If you are buying a house and want a solicitor that is modern, transparent, and efficient, I highly recommend them. I’ll definitely be using them again for any future property moves!

14 March 2026
Unprompted review
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Reply from The Partnership

Thank you for taking the time to leave us a kind review! We're glad to hear you had a great experience working with us.

Please don't hesitate to get in touch if we can help further.

Jamie-Ann Rogers, Marketing Assistant

Rated 5 out of 5 stars

Absolute brilliant start to finish

Absolute brilliant start to finish. They respond in a timely fashion by mail. At no point did I have to chase them up, like you do with so many solicitors. Highly recommended.

29 January 2026
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Reply from The Partnership

Thank you for taking the time to leave us a kind review! We're glad to hear you had a great experience working with us.

Please don't hesitate to get in touch if we can help further.

Jamie-Ann Rogers, Marketing Assistant

Rated 5 out of 5 stars

Excellent conveyancing service — used on both purchases and a sale

I've used The Partnership Limited on multiple transactions now, both purchases and a sale, and they've been consistently great to work with. Communication is clear and responsive, and their digital portal is a real standout — it makes tracking progress and exchanging documents straightforward, so you're never left chasing updates. The team are professional, efficient, and clearly know what they're doing. Highly recommend for anyone looking for a conveyancer who actually keeps you in the loop.

25 March 2026
Unprompted review
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Reply from The Partnership

Thank you for taking the time to leave us a kind review! We're glad to hear you had a great experience working with us.

Please don't hesitate to get in touch if we can help further.

Jamie-Ann Rogers, Marketing Assistant

Rated 5 out of 5 stars

Very clear instructions through the…

Very clear instructions through the straightforward portal. Catherine Nickford kept me fully briefed with weekly updates and was very thorough with all aspects of the enquiries and more complex matters.

Highly recommended!

14 April 2026
Unprompted review
The Partnership logo

Reply from The Partnership

Thank you for taking the time to leave us a kind review! We're glad to hear you had a great experience working with us.

Please don't hesitate to get in touch if we can help further.

Jamie-Ann Rogers, Marketing Assistant

Rated 5 out of 5 stars

Excellent service and support

We have used the partnership a number of times and the service and quality of work is always excellent. Great communication throughout from a very knowledgeable team.

13 April 2026
Unprompted review
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Reply from The Partnership

Thank you for taking the time to leave us a kind review! We're glad to hear you had a great experience working with us.

Please don't hesitate to get in touch if we can help further.

Jamie-Ann Rogers, Marketing Assistant

Rated 5 out of 5 stars

The Partnetship are great lawyers that…

The Partnetship are great lawyers that are using a quality platform. International clients are also able to use the platform to digitally sign legal documents related. No issues regarding house sale. Very professional outfit. Thanks guys!

10 March 2026
The Partnership logo

Reply from The Partnership

Thank you for taking the time to leave us a kind review! We're glad to hear you had a great experience working with us.

Please don't hesitate to get in touch if we can help further.

Jamie-Ann Rogers, Marketing Assistant

Rated 5 out of 5 stars

An overall a great experience

I am very happy with my experience with The Partnership.
Due to the vendor, my buying process was a pretty quick one - Bethany and Fred especially were excellent with dealing with the tight timeframe and getting me to completion as smoothly as possible. Their communication was excellent and they managed my purchase with great care. At exchange, Megan from the completions team also had excellent communication. I felt that I was well looked after throughout the process which at times was exceptionally stressful! I felt very reassured to have such a great team handling my purchase.

25 March 2026
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Reply from The Partnership

Thank you for taking the time to leave us a kind review! We're glad to hear you had a great experience working with us.

Please don't hesitate to get in touch if we can help further.

Jamie-Ann Rogers, Marketing Assistant

Rated 5 out of 5 stars

Their online portal is a dream.

Their online portal is a dream.

I was recommend the Partnership by a friend and i'm so glad they did.

They provide a great online abstraction over what is traditionally a very call and physical process.

Having Buddhima and Alice was perfect for me, they handled all the random questions I had and dealt with the myriad of 3rd parties that needed to be contacted when selling my flat.

I would highly recommend for anyone selling a flat

27 March 2026
Unprompted review
The Partnership logo

Reply from The Partnership

Thank you for taking the time to leave us a kind review! We're glad to hear you had a great experience working with us.

Please don't hesitate to get in touch if we can help further.

Jamie-Ann Rogers, Marketing Assistant

Rated 3 out of 5 stars

Disappointing service

Major problems between 5/11/25 and 22/01/26relating to POA which you have a copy
various complications raised about POA and appointment of a Trustee and referral to the court of protection.All this was unnecessary and eventually you confirmed that the use of an attorney under POA was acceptable which I had argued from the outset.
Information provided to 4Stamp was wrong more than once.
My original buyer dropped out and a new one commenced early Jan 2026
TR1 was drawn up incorrectly and also contract.
Fittings and contents form - you used the one from
previous buyer dated 10/25 which I had to point out.
Incorrect SDLT forms 26/02
In one case my son James was shown as Attorney although he is not named in the deed
02/03 continuing problems with SDLT forms (see email)including wrong completion date
Even 11 days after completion I am still getting forms to complete and my daughter is being referred to as Miss not Mrs
I have not listed all problems but reference to a number of lengthy emails will tell the full story.
Sorry but not the performance I would have expected from a professional firm

5 March 2026
The Partnership logo

Reply from The Partnership

We apologise for any inconvenience cause. Unfortunately, updated documents were required, and we have to do our due diligence in this case. This has been raised internally and the appropriate teams are looking into this.

Please don't hesitate to get in touch if we can help further.

Jamie-Ann Rogers, Marketing Assistant

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