Setfords Reviews 

15,877
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,751 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and incredibly helpful, often going above and beyond to ensure a smooth process. People frequently highlight the excellent service and user experience, noting that complex situations were made straightforward and stress-free. Reviewers appreciate the clear communication and swift response times, with many reporting that queries were answered promptly and efficiently. However, some customers also noted occasional difficulties with communication, mentioning instances where emails were ignored or responses were significantly delayed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

People report positive experiences with service, with many customers highly recommending their services due... See more

Customer service

Consumers find customer service to be positive, highlighting the professionalism, knowledge, and support... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the promptness and... See more

User experience

Clients share positive opinions on user experience, with many describing it as a great, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Natasha Daley was both resourceful, calm and efficient in both sale and purchase of my house. When the local council were taking too long with their searches she thought to seek out failed purchaser's... See more

Company replied

Rated 5 out of 5 stars

Kim Richards guided us faultlessly through the process. This was especially helpfull as things had changed considerably since our last move in 1987. Kim returned phone calls and answered e mails pro... See more

Company replied

Rated 5 out of 5 stars

Our experience was stress-free and very enjoyable. Rachel Hunt is fantastically good! She was very efficient, knowledgeable and friendly. We wouldn’t think of using another solicitor if/when we... See more

Company replied

Rated 5 out of 5 stars

The staff members in Amesbury were very friendly and helpful. It was lovely to be able to visit and discuss matters. The solicitor, Angie D., worked very hard, keeping me informed of queries and info... See more

Company replied


Company details

  1. #10 of 59 best companies in Lawyer
  2. #6 of 64 best companies in Conveyancer
  3. #1 of 34 best companies in Family Lawyer
  4. #11 of 82 best companies in Law firm
  5. #17 of 156 best companies in Legal Services
  6. #6 of 42 best companies in Property lawyer

Written by the company

Our expert lawyers are located nationwide and work with a central support team based in our head office in Guildford. Because we use technology to enable our lawyers to work flexibly – in many cases from their homes or clients’ offices – we are able to keep overheads low and pass on those savings to our clients. Our unique way of working also ensures our clients deal only with their consultant lawyer – they won’t find themselves handed off to a junior team member who can’t offer the expert advice or personal support they deserve. And because our lawyers don’t have billing targets, they are able to focus on the right number of clients and ensure each and every one gets a dedicated service. We can offer advice on a broad range of legal matters including residential property, employment, family law, commercial property, corporate and commercial matters, and personal injury and clinical negligence cases.


Contact info

4.9

Excellent

TrustScore 5 out of 5

16k reviews

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4.9

All reviews

(15,877)

2,694 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gemma Lloyd is not your regular conveyancing solicitor!

Gemma Lloyd is not your regular conveyancing solicitor. She responds to email queries often within minutes of sending an enquiry, even at weekends and well into the evenings! She’s backed up by a very efficient team and they all have a calm, competent demeanour. I wouldn’t hesitate to recommend them. Having said all of this, I’ve never met Gemma so maybe she’s just an ‘AI bot’! Whatever she is, she’s very good at her job!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Lara was fantastic throughout our house purchase process. She was quick and clear in providing advice and gave us a huge amount of confidence as we moved through the process. Thank you Lara for your help.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

One delighted customer!

Having not needed conveyancing for many years I was lucky enough to be recommended Setfords Solicitors and particularly Evette Wright plus her assistant Sophie. Evette gave me a time frame for the conveyance with documentation to outline the entire procedure. It came as a bit of a shock the amount of technology involved these days. I needn’t have worried as both Evette and Sophie always answered emailed questions quickly and were amazingly patient throughout. Everything was over in the timeframe originally set out and I’ve nothing but praise for Setfords Scarborough, Evette and Sophie. Highly recommended and thank you.

6 July 2026
Rated 5 out of 5 stars

Excellent conveyancing service

The conveyancer I used at Setfords was recommended to me by a flat owner in the same building. I found her and her assistants to be very efficient and pleasant to deal with. They answered promptly and were readily available when required.

17 July 2026
Rated 5 out of 5 stars

Could not rate Setfords highly enough

Could not rate Setfords highly enough. We had a long, difficult buying process but Setfords were so efficient, thorough and supportive.

20 July 2026
Setfords logo

Reply from Setfords

Dear Gemma,

We're so glad we could provide efficient, thorough, and supportive assistance during your challenging buying process. Thank you for your kind words!

Kind regards,
Setfords

Rated 5 out of 5 stars

Absolutely first class service from…

Absolutely first class service from start to finish Lucinda and Ella went above and beyond highly recommended.

22 July 2026
Unprompted review
Setfords logo

Reply from Setfords

Dear Neil,

We are so glad to hear that you received first-class service and that our team went above and beyond for you. We appreciate your high recommendation!

Kind regards,
Setfords

Rated 5 out of 5 stars

Fantastic service from start to finish

My partner Holly and myself received a fantastic service from Setfords. We would highly recommend to anyone to carry out conveyancing work for a property purchase and / or sale. Jemma Rawle carried out our case. The communication was excellent and I feel she went the extra mile to assist us. The whole process was efficient and seamless making it a stress free experience. Thank you Jemma

20 July 2026
Setfords logo

Reply from Setfords

Dear Tom,

We appreciate your positive feedback. We're happy to hear that you received fantastic service and that the communication was excellent. It's great to know that the process was efficient and seamless, making it a stress-free experience. Thank you for your recommendation!

Kind regards,
Setfords

Rated 5 out of 5 stars

Excellent Service

My solicitor Connor Walker was very efficient and professional. Easy to get hold of and his assistance and advice was of great help. His support staff was also very helpful. I do recommend Mr Walker and Setfords.

1 July 2026
Unprompted review
Setfords logo

Reply from Setfords

Dear Josie ,

We are delighted to hear about your excellent experience. We appreciate your kind words about the efficient and professional assistance and advice received from Connor. Thank you for your recommendation!

Kind regards,
Setfords

Rated 5 out of 5 stars

Good advice and service on conveyance…

Good advice and service on conveyance of property, professional company compared to other solicitors who gave poor advice and explanations. Impressed by info and responsiveness.

15 July 2026
Unprompted review
Setfords logo

Reply from Setfords

Dear Anon,

We're delighted to hear you received good advice and service for your property conveyance. We appreciate your positive feedback regarding our professionalism, information, and responsiveness.

Kind regards,
Setfords

Rated 5 out of 5 stars

Stressful and don’t want to do it again…

Stressful and don’t want to do it again 🤔🤣but,
Thank you very much for all your help and advice,
we will definitely recommend you to friends and family.
Thanks again Graham
Shirley and John Collins

6 July 2026
Setfords logo

Reply from Setfords

Dear Mrs Collins,

We appreciate your kind words and are truly grateful for your recommendation. We are so pleased we could assist you and make a difference.

Kind regards,
Setfords

Rated 5 out of 5 stars

We dealt with Lisa McConnachie at…

We dealt with Lisa McConnachie at Setfords who was brilliant.
She was friendly,approachable and very efficient dealing with queries from us.She had the knowledge and patience to explain things thoroughly
and was very professional throughout.
Highly recommended and will appoint again.

7 July 2026
Unprompted review
Setfords logo

Reply from Setfords

Dear C.Wright,

We are happy to hear about your excellent experience with Lisa! We're glad you found the service professional throughout.

Kind regards,
Setfords

Rated 5 out of 5 stars

Carey was very punctual and helped us…

Carey was very punctual and helped us through our probate process

20 July 2026
Setfords logo

Reply from Setfords

Dear Mike,

We appreciate you sharing your positive experience. We are happy to hear that Carey was punctual and helpful throughout your probate process.

Kind regards,
Setfords

Rated 5 out of 5 stars

Very prompt responses to e-mails.

Very prompt responses to e-mails.
Communication was excellent - i was kept completely up to date about progress or any additional information that i needed to supply.

6 July 2026
Setfords logo

Reply from Setfords

Dear Sandra,

We appreciate your feedback! We're delighted to hear that our email responses were prompt and that our communication kept you fully updated throughout the process.

Kind regards,
Setfords

Rated 5 out of 5 stars

Thank you Pam and Stacy

From start to finish, Setfords provided an outstanding service for my home sale and purchase. Buying and selling is often stressful, but it was a real relief knowing everything was taken care of. The communication was excellent throughout, and I was always kept up to date with the progress of my transactions.

A special thank you to Pam and Stacy, who were both very friendly and easy to get in contact with. They made the whole process much less stressful and were always on hand to answer questions and provide reassurance when needed.

I'm very happy to recommend Setfords to anyone looking for a solicitor.

1 July 2026
Unprompted review
Setfords logo

Reply from Setfords

Dear Dale,

We're happy to hear that your home sale and purchase experience was outstanding. We appreciate your kind words regarding the excellent communication and support received, making the process much less stressful. Thank you for recommending our services!

Kind regards,
Setfords

Rated 5 out of 5 stars

Jonathan was brilliant from start to…

Jonathan was brilliant from start to finish. Cannot recommend him enough, thank you

20 July 2026
Setfords logo

Reply from Setfords

Dear Naomi,

We're happy to hear about your excellent experience with Jonathan. Thank you for your kind words!

Kind regards,
Setfords

Rated 5 out of 5 stars

Good for a more complex house sale

Good communication throughout what turned out to be a more complex conveyancing process. There were several unusual aspects to our transaction, and Sonal was extremely helpful in navigating the complexities that arose.
I would recommend Setfords' conveyancing service.

6 July 2026
Setfords logo

Reply from Setfords

Dear Phil,

We appreciate your positive feedback. We're glad Sonal could provide good communication throughout a complex conveyancing process and help navigate the unusual aspects. Thank you for your recommendation.

Kind regards,
Setfords

Rated 5 out of 5 stars

I would like to confirm my appreciation…

I would like to confirm my appreciation to this firm ,specifically to Holly Lowther who is a striking example of business development executive who is kind,professional, helpful and very knowledgeable.Although very busy,she gave me time to explain all about my query and how to proceed (for free).
I wish to deal with these trustworthy firm in the future as I felt very comfortable during the phone call.
Definitely,honestly would recommend them to any body who needs their services.

10 July 2026
Unprompted review
Setfords logo

Reply from Setfords

Dear Ragaiii,

We appreciate your kind words and are delighted to hear about your positive experience. It's wonderful that our team member was able to provide such professional and helpful assistance, making you feel comfortable and well-informed. We look forward to assisting you again in the future.

Kind regards,
Setfords

Rated 5 out of 5 stars

Thank you, Helen!

We couldn't recommend Helen Wilde highly enough! She made a very stressful process feel easy. Thank you!

29 June 2026
Setfords logo

Reply from Setfords

We are happy to hear that Helen made a stressful process feel easy for you. Thank you for your kind words!

Kind regards,
Setfords

Rated 5 out of 5 stars

Laura Davidson was utterly amazing

Laura Davidson was utterly amazing with the sale of our house. During the process it came to light that our buyers were incredibly difficult people to deal with. Laura handled all of their demands and curve balls extremely professionally, she kept us updated throughout whilst fielding the most ridiculous questions and requests from them. Despite all of the challenges that our buyers brought, I always felt confident that Laura had everything in hand (which she did). The process would have been incredibly stressful for us without Laura's hard work and professionalism. I wholeheartedly recommend her.

20 July 2026
Setfords logo

Reply from Setfords

Dear Kirsty,

We are pleased to hear about your positive experience with Laura during the sale of your house. It's wonderful to know that her professionalism and hard work made a challenging process much smoother for you. Thank you for your heartfelt recommendation.

Kind regards,
Setfords

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