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Cookaway Reviews 

1,817
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and freshness of ingredients, often noting generous portions and delicious flavors that create a restaurant-like experience. Many consumers found the instructions clear and easy to follow, making the cooking process enjoyable. The delivery service is frequently highlighted for its promptness and careful packaging. However, some people mentioned issues with delivery, including late arrivals, packages being left without notification, or deliveries to the wrong address. A few others found the food quality occasionally disappointing, with some meals not tasting as expected or ingredients arriving in poor condition.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting delicious recipes, fresh ingredients,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high quality and freshness of the... See more

Instructions

Reviewers express satisfaction with the instructions, often describing them as clear, easy to follow, and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the promptness and... See more

User experience

Customers had positive experiences with user experience, finding the overall process enjoyable and fun, often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fantastic meal & relatively straight forward to prepare. Could perhaps keep the cost down a little if meals were for 2 people rather than 2-3 (ours lasted for 2 big meals) & also not supply some of... See more

Rated 4 out of 5 stars

I recently ordered from Cookaway and overall had a very good experience. The packaging and delivery were excellent, and the ingredients arrived fresh. I tried the Malaysian Laksa, which tasted really... See more

Company replied

Rated 5 out of 5 stars

Food was delivered and packed with care ensuring all the goods were kept cool and fresh. Excellent quality. Everything included that we needed for our meal. Delicious recipe and enjoyed enormously.... See more

Company replied

Rated 5 out of 5 stars

We tried the Gourmet Aged Ribeye Experience and it was a really enjoyable at-home dinner. Everything arrived well packaged and clearly laid out, and the instructions were easy to follow without fe... See more


Company details

  1. #28 of 40 best companies in Meal Delivery
  2. #3 of 6 best companies in Cooking Class
  3. #19 of 22 best companies in Event Planning Service
  4. #55 of 75 best companies in Online Food Ordering Service

Written by the company

We are a small team of foodies from around the globe who are committed to delivering joyful and fun cooking experiences. We fuel your love for cooking and allow you to recreate iconic world food menus from home with menus curated by chefs who are passionate about their unique heritage. Discover authentic recipes from global cuisines and we’ll deliver all the premium ingredients to your door, beautifully presented in eco-friendly packaging - no subscription needed.

Cookaway

Written by the company

World Food Recipe Kits for Curious Cooks
Travel the globe without leaving your kitchen with world food recipe kits created by award-winning chefs and delivered to your door. Founded by passionate foodies Nidhi and Sahil with a star-studded array of award-winning chefs, Cookaway shares the experience of cooking and eating great recipes from around the world. With menus including Japanese, Malaysian, Greek, Spanish, Pakistani, Indian and the best of the British Isles, they believe in the value of great ingredients and the power of cooking to bring people together.
Cookaway when you want to...
With no subscription to tie you down, you can enjoy a Cookaway whenever you are feeling the love for cooking and when you want to treat yourself or loved ones, discover world food, elevate at-home dining or be adventurous in the kitchen.
How it works?
• Choose from 55+ menus from 8 world cuisines • Premium ingredients and instructions delivered to your door • Cook, eat and enjoy!

No subscription, no commitment

We won't tie you in.

We won't tie you in.
Cookaway is not a subscription service; you can order as often or as infrequently as you like. Obviously we hope you’ll want to re-order regularly, but there is absolutely no commitment.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(1,817)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delicious

I ordered the Japanese meal to cook for a birthday celebration dinner. It was something we hadn't tried before and we weren't disappointed.
The step by step instructions were thorough and all the ingredients supplied were of top quality.
There was a good range of dishes and plenty for 4 adults

10 July 2026
Rated 5 out of 5 stars

Summer BBQ Feast ☀️🍴

Summer BBQ Feast ☀️🍴
Wow! I was absolutely blown away by Cookaway's Summer BBQ Feast.
From the moment it arrived, you could tell real care had gone into it. Everything was beautifully packaged, even with the heatwave in mind, and all of the ingredients were incredibly fresh and well presented.
The steak was honestly one of the best I've ever tasted..... perfectly tender, juicy and packed with flavour. The citrus chicken was just as impressive, with every bite bursting with fresh citrus that made it so mouth wateringly delicious.
The griddled asparagus, courgette and feta was the perfect accompaniment to both meats, adding a fresh, light balance to the meal. And the red chimichurri was absolutely incredible – rich, vibrant and something I'd happily put on everything!
The recipe cards were easy to follow, and the end result looked just as good as it tasted. This felt like restaurant quality food from the comfort of home, and I'll definitely be ordering again. Highly recommend! ⭐⭐⭐⭐⭐

20 July 2026
Unprompted review
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Reply from Cookaway

Hi Ria,

Thank you so much for your wonderful review!

We're absolutely delighted to hear how much you enjoyed our Summer BBQ Feast. It means so much to us that you noticed the care we put into everything, from the packaging to the quality and freshness of the ingredients.

Thank you for taking the time to share your experience and recommendation. We can't wait to cook with you again soon!

Kind regards,
Team Cookaway

Rated 2 out of 5 stars

Inedible chewy steak in the bbq box

We were excited to try the summer bbq box. We did think the price quite steep for what was included in the box but thought it would mean a high quality of the ingredients, we were therefore extremely disappointed that the steak (which was the main dish in the box) was so chewy it was inedible. We cooked it as per instructions which was how we would normally prepare steak anyway but it was just awful and we ended up having shoot to the supermarket and get some replacement steak (which was 10x better). The matter was made worse by the lack of customer service after we complained with no compensation offered. Other food was fine but definitely not worth the money.

4 July 2026
Unprompted review
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Reply from Cookaway

Hi Grace,

Thank you for taking the time to share your feedback.

We're sorry to hear the Summer BBQ Feast wasn't the experience you were hoping for. We've also replied to your email with more detail regarding your concerns.

The steak is one of the standout cuts in our Summer BBQ Feast and is sourced from an award-winning family butcher in Wiltshire. While it has been a favourite with many of our customers, we appreciate it didn't meet your expectations on this occasion. For the best result, we also recommend resting the steak before slicing it against the grain, as slicing it the other way can make it seem chewier.

We really appreciate you taking the time to share your feedback and we've passed your comments on to our team.

Kind regards,
Team Cookaway

Rated 5 out of 5 stars

Wonderful birthday gift for my mum

Wonderful birthday gift for my mum! Everything excellent quality, delivered on time, and absolutely delicious. Would recommend

1 July 2026
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Reply from Cookaway

Hi Laura,

Thanks so much! We're delighted to hear your mum loved her birthday gift menu - Greek Brunch. So glad everything arrived perfectly and you enjoyed it. Hope to see you back again soon!

Best wishes,
Team Cookaway

Rated 1 out of 5 stars

Fillet steak was tasteless

Fillet steak was tasteless, puff pastry was made with vegetable oil, expected all butter, overall very expensive for what it was. Disappointed.

29 June 2026
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Reply from Cookaway

Hi Susan,

Thanks for taking the time to leave your feedback. We're really sorry to hear the Beef Wellington didn't live up to your expectations.

We're particularly surprised by your comments, as it's one of our best-selling, award-winning menus and a firm favourite with our customers. We source our British beef fillet from an award-winning family butcher in Wiltshire and have spent a lot of time testing the recipe to create a special restaurant-quality experience at home.

We also appreciate your comments on value. As a small independent business, we focus on offering more than just a box of ingredients – each menu is chef-curated and includes carefully sourced ingredients, detailed recipe cards and everything needed to recreate the dish from scratch at home.

We really appreciate you giving Cookaway a try and we hope you'll consider trying another menu in the future.

Best wishes,

Cookaway Team

Rated 5 out of 5 stars

The recipe itself was delicious and…

The recipe itself was delicious and packaged beautifully. Customer service was excellent and proactive, calling to check up on dietary requirements rather than risk sending us the wrong thing! Would recommend.

24 June 2026
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Reply from Cookaway

Hi Evie,

So lovely to hear this - thank you for sharing! We’re really glad you enjoyed the Chicken Katsu Curry and appreciated the experience from start to finish, especially the service. Hope you will cook with us again soon!

Thanks,
Team Cookaway

Rated 4 out of 5 stars

Good to cook together

Good to cook together, enjoyed the food.
Recipes easy to follow.
The padron peppers were plentiful, but not very tasty as a stand alone dish.
Delivery was good and the quality of ingredients very good.

18 June 2026
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Reply from Cookaway

Thank you for your lovely review of your first Cookaway order, Spanish Tapas Night.

We’re delighted you enjoyed cooking together, found the recipes easy to follow, and were happy with the delivery and ingredient quality.

Padron peppers are a classic part of Spanish tapas and a favourite with many of our customers. We understand tastes are personal and appreciate you sharing your experience.

We hope to welcome you back for another Cookaway experience soon.

Team Cookaway

Rated 5 out of 5 stars

This is such a fabulous company

This is such a fabulous company. The recipes are so delicious and easy to do. Everything you need is neatly secure in ice packed boxes. I actually get excited opening it up!

12 June 2026
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Reply from Cookaway

Dear Eileen,

This is such a lovely message to read - thank you! We’re so happy to hear you’re enjoying the recipes and that opening the box feels like a little moment of excitement. That’s exactly what we hope for. Happy cooking and thanks again for your support.

Best,
Team Cookaway

Rated 1 out of 5 stars

Overpriced for recipe cards

Overpriced for recipe cards, plain flour and small bottle of olive oil. Potential for the packaging to cost more than the food though.

Would not buy again.
Your response is incorrect - ingredients comprised of flour, 2 enough for 2 flatbreads, a small jar of olive oil and tablespoon of red wine vinegar a sachet of salt and baking powder and Definitely not worth £16 with recipe cards for the one meal - ( yoghurt/ cucumber recipe, flatbread recipe, chicken skewer recipe and tomato and onion salad recipe. The meal for 2 with the meat ( chicken ) ingredient would have been £40 with the customer still using own ingredients.

16 June 2026
Unprompted review
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Reply from Cookaway

Hi there - we cannot find any details about you or your order on this review. We've sent you a request via Trustpilot. We're committed to resolving this for you and please can you contact us on hello@thecookaway.com with details of your order so we can look into this.

Update 1 - thank you for sharing your details - we've now located your order. You purchased our Chicken Souvlaki Recipe Kit with a 10% discount bringing the order total to £16.20. Our Recipe Kits come with all the longer shelf life ingredients required to cook your menu - you need to source the fresh ingredients whenever you're ready to cook.

The Chicken Souvlaki Recipe Kit comes with 8 premium ingredients (for 4 recipes, serving 2-3 people) and includes specialist items such as Greek mountain oregano and 2 bottles of PDO Kalamata Extra Virgin Olive Oil amongst other ingredients. The cost also includes premium packaging and delivery to your chosen address. Hope this clarifies the price.

Our recipe boxes include all ingredients (meat, veg and dairy) and perhaps you can give these a try and see if it better suits your requirements.

Update 2 - Just responding to your latest comment. We do not make false claims - you can view all the ingredients included in this kit on our product page (link below) image 9 which is the exact set of ingredients that you would've also received and consistent with our comment above. We always provide complete and transparent information of what you are going to receive so you can make an informed decision at the time of purchase.

https://www.thecookaway.com/menu/details/chicken-souvlaki-meal-kit-568

Best wishes
Team Cookaway

Rated 4 out of 5 stars

Everything comes in one box

Everything comes in one box which is exciting! I didn't need to measure out the ingredients which is another plus. Unfortunately the sea salt came in a plastic box was broken and the salt scattered everywhere inside the box. If there is video option to provide alongside the recipe, that would be perfect!

3 June 2026
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Reply from Cookaway

Thanks so much for your lovely feedback - really glad you enjoyed how easy and convenient everything was to use.

Sorry to hear about the sea salt arriving broken and spilling in the box - that’s not ideal at all. We’ll drop you a direct message to sort this for you.

And thank you for the suggestion on video instructions - we’re actually planning to roll out video guidance for every menu in the future, so that’s really helpful to hear.

Best,
Team Cookaway

Rated 4 out of 5 stars

Problem with First Order

I was excited about my first order which I was advised would be delivered between 5 and 6pm last friday before the bank holiday. When it wasnt delivered I looked at the tracker which explained that it was delayed but would be with me soon. We waited and waited and finally went to bed having checked the doorstep before we retired. Nothing! I then found the parcel at 7am the following morning on the doorstep the app telling me that it had been delivered at shortly after 11pm. I opened the package but the Chicken was rank and had to go straight in the bin. I immediately emailed to complain and have now been contacted to say they will replace the parcel which is nice of them. It would seem that the delivery company have let them down which they say is very unusual.

23 May 2026
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Reply from Cookaway

Hi Andy,

We're really sorry to hear about your experience and the disappointment this caused, especially with your first order.

We’ve just replied to your email and we’re keen to make this right for you. Look forward to hearing from you.

Best,
Cookaway Team

Rated 5 out of 5 stars

Fantastic treat

Fantastic quality food all delivered exactly when ordered.

22 May 2026
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Reply from Cookaway

Hi Alison,

Thank you so much for the lovely review!

We’re really glad you enjoyed the Okonomiyaki menu and that everything arrived just as expected. We hope to see you return soon!

Best,
Cookaway team

Rated 5 out of 5 stars

Easy to follow instructions and wonder…

Easy to follow instructions and wonder tasting food

13 May 2026
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Reply from Cookaway

Dear Kathy,

Thank you so much for your lovely review! We’re so pleased you loved our best-selling aged Chateaubriand experience and found everything easy to follow.

Best,
Team Cookaway

Rated 5 out of 5 stars

A complete, interesting and enjoyable experience

This was purchased as a birthday present, so we carefully chose when the best time to create this menu would be...

Food was delivered as email suggested.
Well packaged and each menu / recipe card identified specific contents for each dish.
Ideal to have exact amounts for the recipes, making it easy to just add to the preparation of the food.
Found the Spotify play list enhanced the ambience of preparation and cooking!
Good portions, and as there were just the two of us, it was great we didn't have to cook again the following day, as ample to provide another substantial meal. Regardless of the time it took to prepare, I did enjoy the experience, and am glad we have a dishwasher to clear up the copious bowls and utensils I used.
I think I would prefer to use chicken breast, as it can be cubed better for skewering, and feel I could have made the paneer cubes slightly smaller. Not a criticism - just an option for us, as the quantities provided were generous.
I shall look forward to sampling another cookaway meal, and maybe I can entice my husband to participate in the cooking!

12 May 2026
Rated 5 out of 5 stars

Great tastes and easy to cook

Great tastes and easy to cook. Lasted the 2 of us three days

6 May 2026
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Reply from Cookaway

Hi Peter,

So lovely to hear this feedback regarding our Greek Brunch menu. It’s one of our favourite sharing menus for exactly that reason, generous portions and a few delicious dishes to enjoy together.

We look forward to seeing you return to cook another exciting menu.

Thanks,
Nidhi

Rated 5 out of 5 stars

Delicious food and enjoyable experience

Delicious food. There was quite a bit to do with the Malaysian Night Market Experience but I rewally enjoyed making it. Friends and I enjoyed eating it too!
It would have been even better if I had remembered to add the sauce mixture to the Char Way Teow.
My fault entirely!
I was impressed with both the packaging and the quality of the ingredients. It was very comprehensive too.

30 April 2026
Rated 5 out of 5 stars

Felt like a Chef

Ingredients were fresh. Instructions easy to follow and the portions needed were ready to be used. It was a pleasure to cook with my daughter. The food was amazing!!

27 April 2026
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Reply from Cookaway

Hi Christelle,

Thank you so much for your feedback! We’re so glad you enjoyed your first Cookaway experience and had such a special time cooking with your daughter.

We can’t wait to welcome you back again soon!

Best,
Team Cookaway

Rated 1 out of 5 stars

very late delivery

The use of DPD meant the box was delivered to the wrong address 3 hrs late.My 92 yr old near neighbour had to drive it round. This gave no time to marinade and fully prep the rice. Chicken fresh and the mint and coriander but overall didnt come out well and did not taste anything like a tandoori chicken should.

24 April 2026

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