Frive Reviews 

Frive food is amazing. The customer service is excellent.

Nice food but delivery is very unreliable.

I’ve been a Frive customer for about 8 months now. The food is fantastic! Full of flavour, good sized portions and very well balanced with plenty of options.

The customer service is brilliant. On the odd occasions I have had some meals damaged due to transport. The team are quick to respond and are extremely helpful.

I recommend anyone to try Frive 👍

Sadly, out of my first 10 deliveries, almost half have had missing items. Today I cancelled my subscription after only ONE meal arrived in the huge box that should have contained six meals plus snacks. While they are prompt with refunds (if you WhatsApp them), I can't plan my week properly with so many delivery mistakes.

They just debit credit and place order and deliver meals without you even knowing ! They debited 36 GBP and placed ordered and even delivered meals automatically , while I have not entered the app since more than 2 weeks !!!!
This is unacceptable and serious matter.
Also you can talk to anyone, AI assistant does not help and they do not give a number to call ! What a scam !

I have really enjoyed the variety but most pleasing is the quality of the ingredients, level of flavour and cooking.
Have tried other similar and Frive is my favourite.

Been with Frive for well over 2 years now. On the rare occasions where there’s been an issue, the customer care department has always been supportive and resolved the issues swiftly. I recently raised enquiry with Jezzel and she was very helpful and made her best efforts to help me out. Would highly recommend!

I had need to pause my account recently and after engaging with Freya AI, needed to log a request to speak to a customer service representative. In a very short period of time the amazing Carla had resolved all of my requests and made sure that I was completely happy with the resolution to my situation.
10/10 from me with sincere thanks for a job well done
Steve A

I should preface my review by saying I've tried Prepkitchen as well as Frive.

Personally I think drive is good, food is tasty, the ordering process is basically the same as Prepkitchen and Simmer eats, simple and easy.

The food from my point of view is less health focused than Prepkitchen.

My main issue with Frive is simple, their packaging is poor, it's what appears to be an eco friendly sort of cardboard/paper mix with a plastic topper, issue is, when shipped, the moisture from the cooling packets whilst shipping make the cardboard weaker and 99% of the time, multiple meals have the top plastic separated from the cardboard.

Also, the sauce pots in the meals are a hard plastic with a lid that sometimes comes loose, the plastic itself can be brittle, I've had an occasion where the plastic shattered all over the meal.

I understand the cardboard style packaging may be an eco friendly thing so drive can score some points for themselves as a company but a bit pointless If meals are constantly already open when they arrive.

Please change your packaging to something more durable like Prepkitchen, theirs is far superior and I have never had a meal delivered already open.

I made a mistake with my email address when I bought a voucher-my own fault, I totally accept. I emailed from the correct address, saying what the mistake was and giving the number of the voucher. Twice they’ve said they’ve sent it to me, twice they have not-it’s not in junk, or ‘other.’ It’s because it’s a bot not a person.

Best meals out of all the pre made meal companies.

Excellent customer service from someone called James. After I had completely messed up my own order, James did everything they could to go over and above to sort it for me. Communication was swift throughout. Genuinely impressed.

Shane is amazing!!! Always very helpful, professional and resolves everything swiftly - amazing customer service; thanks a trillion!!!

Christine delivered excellent customer service today resolving my issue promptly with my order. I’ve had a brilliant experience so far with Frive meals have been delicious with lots of variety for pescatarian and vegetarian options.

I recently experienced several frustrating delivery issues with my Frive orders due to delivery instructions not being followed by the courier. While the delivery experience itself was disappointing, I feel it is equally important to recognise exceptional customer service when you receive it.

Christine from Frive Customer Support has been outstanding throughout this entire situation.

From my very first email to our most recent correspondence, she understood the substance of my concerns without requiring me to repeatedly explain the same issue. Her responses were not simply generic acknowledgements or apologies, she actually took ownership of the situation, communicated clearly, escalated the delivery problems appropriately, and most importantly, acted promptly to find practical resolutions.

After one delivery went missing entirely, the appropriate credit was added to my account along with a goodwill gesture. When I later explained that I had effectively lost the benefit of a promotional discount because the affected deliveries had not been successfully enjoyed, Christine immediately understood my point and restored the discount to my account.

What impressed me most was the combination of efficiency, understanding and genuine attention to detail. Unfortunately, good customer service can sometimes consist of repeated apologies without meaningful action. My experience with Christine was the complete opposite: she listened, understood and acted.

Although the courier issues were extremely frustrating, the standard of support I received from Christine has played a significant part in my decision to continue ordering from Frive.

I strongly believe that good service deserves to be recognised just as clearly as poor service deserves to be challenged, and Christine absolutely deserves that recognition.

Thank you, Christine, for handling a difficult situation with professionalism, efficiency and genuine care. An excellent example of how customer service should be done.

Super convenient tasty meals to your door

I decided to try the service to make evenings after 13 hour shifts a little easier. However they take payments from your card and place orders without your knowledge, then the only customer service is an AI bot. I got no notification in my emails / messages that an order was being made and no option to choose my meals or how many I wanted. It’s theft and feel I’ve been scammed.

2 out of 3 orders delayed or not arrived.

Working from home, you plan ahead by ordering 5 meals to arrive on Monday for your lunch throughout the week, but it never arrives… No information provided and customer service is heavily automated and not helpful. Rather than a refund they offer credit on future deliveries, despite the fact that I don’t intend on continuing, due to the poor experience. Do yourselves a favour and don’t bother signing up and getting roped in.

I have spoken to the team via instagram regarding halal certification and they were really helpful and special thanks to Roa.

Great tasting meals, good variety and easy to manage if you're watching your calories.
I had an issue with the meal choices but this was resolved by customer services without any fuss.