Tagvenue Reviews 

Reply from Tagvenue

6 days ago

Hi Andrew,

Thank you for sharing your experience. We’ve reviewed your account immediately and want to clarify the case.

You submitted the enquiry on 26 August, and the offers from venues, who wanted to host your event, were sent to you before you disabled your marketing preferences on 27 August at 11:30 AM. This timing explains why you received those particular messages – they were sent before your setting changed.

You’re correct that in the settings our email preference toggle had a UI display issue; it should have provided immediate visual confirmation of your change. We’ve fixed that right after we got your feedback! Thank you for spotting and reporting this to us, we always prioritise such feedback and we're constantly working on improving our marketplace. To be vey clear: this was only a UI issue, everything in the system backend worked properly and your marketing email preferences were updated the same moment you changed that in the settings.

I've just checked, the venues you initially enquired to also responded to you directly on our platform, so you have direct channels to engage with them throughout. I hope you will find the right venue for your event, and do reach out to us if you need any assistance!

If you’d like to understand more about how your marketing email preferences work, we’re here to help.

Best regards,
Tagvenue Team

Reply from Tagvenue

Jun 19, 2026

Hello Philip,

Thank you for setting this out in such detail. Pricing you can rely on is exactly what we want every client to get from Tagvenue, which is why it's important to us to address your concern properly.

An important note on how pricing is shown: venue listings often display a "from" price plus a hire fee and a per-person rate, so the figure you first see could be a starting point rather than a fixed total. The final quote could depend on the hours and guest numbers for your specific event, which is why it can come out higher than the headline number.

We've gone back through your conversation with the venue and can see that the venue replied within two hours explaining why the figure would change depending on guest numbers and your requirements. We've since spoken with both you and the venue directly, identified where the original pricing information caused confusion, and – to be clear – the venue listing is now fully up to date and accurate.

Our role as a marketplace is to keep this fair and to make it clear what a venue costs and how to book it. We've escalated your feedback internally and will use it to improve the way pricing is shown, so there's no room for doubt when choosing a venue. Under our Terms & Conditions, venues are responsible for the accuracy of their prices, and we always follow up whenever a quote doesn't line up with what's published.

As a tip for next time: we'd always encourage enquiring with a couple of venues and comparing the offers, so you can choose the option that fits you best. We'd genuinely love to help you find the right space for your event. If you reach out to us, we can suggest a few alternatives that match what you're looking for – or you can browse the options yourself at tagvenue.com. With over 20,000 verified venues across the UK and beyond, and more than a million people finding spaces through us every month, there's a lot to choose from!

If anything about your experience is still outstanding, please do get in touch through our Help Centre at https://support.tagvenue.com/hc/en-gb and we'll pick it up directly.
Best,
The Tagvenue Team

Reply from Tagvenue

May 18, 2026

Hi Joanna,

Thank you for sharing your feedback, and we’re very sorry for the frustration this situation caused.

We’ve tried to identify the booking you’re referring to, but unfortunately we weren’t able to locate it in our system based on the information available here. Please do reach out to us via our Help Centre, or reply with more booking details, so we can investigate this properly and assist you further.

If we’re able to identify the venue and reservation, we’ll review the case directly with the venue partner, as we actively work to make the booking journey as transparent and frictionless as possible for our users.

We’re very sorry again for the inconvenience caused, especially after you had already confirmed the meeting with your client.