Tradera Reviews 

Good Management

TRADERA should exercise greater oversight of sellers, including by monitoring IP addresses. The sellers "JIMERI" and "Maicolasse" are the same person; they illegally drive up the bids in auctions. If an item fails to reach their desired price, "JIMERI" steps in to secure the auction, preventing it from being sold to anyone else.
These are rigged auctions—beware of this seller; it is the same individual. I sent a message asking for an explanation, and the seller blocked me.

Tradera is a completely useless platform when it comes to fair and transparent auctions.

The current auction policy allows bidders to be unfairly disadvantaged in the final seconds. In my case, I was already the highest bidder and tried to increase my maximum bid to 191 SEK in the last seconds. However, the system apparently registered it as a regular bid instead of a maximum bid, and another bidder won with 190 SEK. Customer support simply dismissed my complaint by blaming potential network delays and refused to investigate or take any responsibility.

The maximum bidding feature might sound like a good idea in theory, but in practice, it can force buyers to pay significantly more than an item's actual market value just to secure a purchase. It also creates unnecessary frustration and uncertainty.

A much fairer approach would be the system used by platforms such as Kvdbil: whenever a bid is placed in the final seconds, the auction should automatically be extended by a few minutes. This gives everyone a fair opportunity to respond and prevents last-second bidding issues from determining the outcome.

Tradera seriously needs to reconsider its auction rules. An auction should be fair, transparent and reliable for everyone, not a system where technical limitations and last-second bids can unfairly decide the winner.

Customer support was equally disappointing. Instead of investigating a legitimate complaint, they simply refused to help.

I would strongly recommend changing the auction extension policy and improving the reliability of the bidding system.

Customer service shows no understanding, and they are clearly reluctant to help.

I was a new seller on Tradera and had included tags in my listings that I thought were relevant—a very common practice elsewhere. However, this violates Tradera’s rules, so they decided to suspend my account, even though I had over 80 positive reviews and a 5-star rating.

Naturally, I didn't do this intentionally, but they don't believe me. I explained that when you post 25+ similar listings across various categories, it’s very easy to make such a mistake, especially since you end up copy-pasting the descriptions. They claimed they had sent emails about this, but it’s quite difficult to keep track of all communications from Tradera; they send emails for absolutely everything—it feels almost like spam and requires daily manual checking.

They simply refused to help or acknowledge that a new seller can easily make a mistake—even though I explained that I had since read their rules regarding tags and assured them that I wouldn't make the same error again. Their custom support is not very professional, felt like communicating with children who do not want you to use the marketplace, which I find very odd since it's a business.

Edit: It seems like others are having same issues with the poor custom service, very odd that Tradera is not listening to feedback & trying to improve as a business. So many flaws, no wonder they have such a poor rating. Disappointing experience.

Garbage level customer support

Waited for more than 1hour in queue, just to go 2 spots up in the queue.

The in-app chat said use the 'Web chat', the web chat said use email and the email said contact us via chat. And finally the chat said, no to processing refunds or requests via email. Dumpster fire status!

I am down 6500SEK and nobody can even answer what the process, what is the status for the refund.

I even paid extra for "Tradera's Guarantee" and that means nothing to the company, we are at a level of fraud and scam I couldn't imagined this company would get down to.

At this point, I have reached the "Avoid this service at all costs" It is only going to cost you a lot of headache, pain and most assuredly financial loss.

Terrible customer service. I've bought a mini fridge on the app. After discovering that the fridge was sent broken (the where peaces broken off that weren't in the box). I was glad I had buyers protection. From that point it all went wrong. The customer service wanted more proof than I had that I've sent it to the seller. After that being resolved, the seller said he didn't reveive it (who would've thought). Instead of helping me the support said I needed to claim it myself with the courier. After requesting a link to the claim page they referred me to a chatbot of the courrier. I have now found the page myself and translated everything into my native language and filled it in. Hopefully I will, someday, get my money back.

Tradera itself doesn’t follow his own guidelines.
People are allowed to sell broken object, don’t mentioning it and tradera just reply to go and repair it myself ( they actually wrote me exactly this )
At this point as a seller myself I’ll withdraw everything .
I hope my review will help someone else
And for tradera, don’t even bother reply this.
I’ve already appeal to your decision, copying and pasting your own guidelines that wasn’t followed and i got the reply that your decision is final without any explanation.
AGAIN, I hope that my review will help people avoiding tradera

horrible costumer service and how they treat sellers. AVOID THIS PLATFORM. i recomend vinted , ebay cardmarket for TCG cards but just avoid this as buyers and specially as seller.

Fraud and scammers. Got empty box for 15000 SEK mobile phone purchase with buyer protection. So far no acknowledgement from Tradera.

It’s very frustrating.

Tradera comments here on Trustpilot promising to help with my account, which has almost 500 reviews, but when I contact support, I experience something completely different. They request official purchase documents, I provide them, and they are still rejected. From the chat, made it clear that my account would never be reopened and that there was no point in discussing it further. My funds were also blocked, and it took months to recover them. Tradera talks about helping publicly, but my experience has been the opposite. Very disappointing.

EXCELLENT! The information is complete and easy to use. It acts as an assistant for preparing dashboard data and provides alerts just like a professional personal assistant. Please keep up the great work and continue deveoping it to be even better!

TRADERA ARE ABSOLUTELY DISGUSTING…

TRADERA ARE ABSOLUTELY DISGUSTING HORRIBLE FILTHY PLATFORM THAT SHOLD NOT BE TRUSTED!!!!!!!!!!

THEY ARE DEMANDING FULL ID DOCUMENTS INCLUDING PASSPORT SCANS JUST TO OPEN A BUYER ACCOUNT!!!!

IVE BEEN TRYING TO MAKE A REGULAR BUYER ACCOUNT FOR 2 DAYS!!! TODAY I SPENT 3 HOURS ON THEIR CHAT TRYING JUST TO OPEN AN ACCOUNT!!!!

ON THEIR WEBSITE IT SAY YOU NEED A VERIFIED PAYPAL ACCOUNT WITH MATCHING NAME TO OPEN A TRADERA ACCOUNT, WHICH I HAVE, BUT AFTER REGISTRATION YOU RECEIVE AN EMAIL TELLING YOU TO CONTACT CHAT.

I CONTACTED CHAT AND THEN THEY SAY YOU HAVE TO PROVIDE FULL ID DOCUMENTS, THEY PROVIDE A LINK AND THEN DISCONNECT THE CHAT SO YOU CANT EVEN REPLY OR ASK WHY. SO THEN YOU HAVE TO OPEN CHAT AGAIN, BUT THEY KNOW YOU ARE TRYING TO GET YOUR ACCOUNT OPEN WITHOUT HAVING TO GIVE THEM YOUR ID SO YOU ARE PUT WAY DOWN THE QUEUE, I WAITED AND WAITED AND NOBODY ANSWERED.

EVEN THOUGH I HAD A FULLY VERIFIED PAYPAL ACCOUNT WITH FULL EMAIL AND NAME + ADDRESS DETAILS MATCHING MY TRADERA ACCOUNT, THEY STILL SAY THEY NEED FULL SCANS OF ALL YOUR ID DOCUMENTS JUST TO OPEN A BUYER ACCOUNT!!!!!

I WANTED TO BUY SOMETHING THAT WASNT AVAILABLE ELSEWHERE SO I WAITED AND WAITED TRYING TO RESOLVE THIS ON CHAT FOR AGES AND FINALLY SOMEONE ANSWERED AND THEY GIVE YOU 1 REPLY THEN DISCONNECT THE CHAT AGAIN SO YOU CANT EVEN RESPOND OR ASK QUESTIONS.

AFTER OVER 3 HOURS TRYING TO SORT THIS OUT TRYING THEY EVENTUALY JUST ENDED UP TAKE P*SS AND WRITING COMMENTS LIKE "HAVING FUN?" AND DISCONNECTING THE CHAT!!!

ABSOLUTELY DISGUSTING SERVICE FROM TRADERA, WASTED HOURS OF MY TIME, TOTALLY FRUSTRATING, IMPOSSIBLE TO OPEN AN ACCOUNT THERE – EVEN THOUGH I HAVE A FULLY VERIFIED PAYPAL ACCOUNT WITH MATCHING DETAILS – SEEMS LIKE THEY ARE JUST TRYING TO GET COPIES OF EVERYBODYS ID DOCUMENTS!!!!

HORRIBLE, HORRENDOUS EXPERIENCE!!!! AVOID AT ALL COSTS!!!!!!!!

I am currently having a disappointing experience with Tradera as a buyer.

On 3 September 2026, I purchased a Fujifilm Fujinon XC 15-45mm lens through Tradera. The seller shipped the package from Sweden, but the shipment became delayed and has now been stuck in transit for weeks. The tracking has not shown any meaningful movement for a long time.

I contacted the seller several times. The seller contacted DHL and told me that DHL was investigating the shipment. Eventually, because the package still had not arrived, I opened a case through Tradera's buyer protection.

The way Tradera is handling the case is what I find particularly frustrating.
Tradera has told me that they will simply wait and see whether the package arrives within the case deadline. If it does not arrive, they will then contact me again about how to proceed.

I understand that Tradera cannot physically make DHL deliver the package. However, this situation has consequences for me as a buyer that go beyond simply receiving a refund.
My money is currently tied up in this transaction. Because I am waiting for the outcome of the case, I am unable to use that money to purchase another lens. I have already seen alternative lenses being offered on the second-hand market, but I cannot take advantage of those opportunities because my money is still locked in this transaction.

This is particularly frustrating because I purchased the lens for an upcoming trip and have been waiting since September 3rd. Date of writing this review is September 29th.

I also understand that Tradera does not provide additional compensation for the time lost, the inconvenience, or the opportunities I miss while waiting. So from my perspective, the buyer protection currently feels more like protection against permanently losing the purchase price, rather than protection against the wider consequences of a failed delivery.

I am not blaming Tradera for the original shipping problem. What I am disappointed with is the lack of an active resolution once it became clear that the shipment was seriously delayed.

At this point, I would like Tradera to reconsider whether it is really necessary to simply wait until the end of the case period. The tracking has already been inactive for a considerable amount of time, the seller has contacted DHL, and I have not received the item.
I have used online marketplaces before and understand that shipping problems can happen. What determines whether I will use a platform again is how the platform handles the problem when something goes wrong.
I hope Tradera will review this case again and consider resolving it now rather than asking me to continue waiting.

Customer service is non existing. U have to play for “buy protection” but they wont help at all. They stop answering in chat. And sending autoanswers closing cases.

LATTERLIG VIRKSOMHED!. Jeg har hjulpet min mor med at købe en symaskine gennem dette fuskerfirma. Vi betalte ekstra for køberbeskyttelse, som skulle give os ret til at fortryde købet såfremt varen var i ringere stand end beskrevet. Den køberbeskyttelse var lige til at lukke op og sk*de i! I beskrivelsen stod der at symaskinen havde lettere brugsspor/patina. Da den kom frem, viste det sig, at halvdelen af bunden var væk, den var knækket af. Desuden var pæren smadret i fatningen så den skal til reparatør for at skiftes, og et sidestykke sad helt løst. Meget tyder på den har været tabt. Vi sendte dokumentation til Tradera på skaderne, samt dokumentation fra en reparatør på at bundpladen ikke kan erstattes. Vi bad om enten at få 50% slået af prisen, eller fortryde købet og sende den retur på sælgers regning. De refunderede ca. 25% af prisen og skrev at de ikke ville svare på flere henvendelser. Hvad skal man så med en køberbeskyttelse????

Så svarer de så min min herinde på Trustpilot hvor de skriver:
"Hello Katrine,
We are sorry to hear about your experience. Receiving an item in a much worse condition than described is disappointing, and we understand your frustration.

Our buyer protection covers purchases where the item does not match the description, and each case is assessed individually based on the documentation submitted by both the buyer and the seller. The outcome can be a partial refund, a full refund with return, or another solution, depending on what the assessment shows, so it is not always the same as the solution the buyer has suggested.

If you feel that something in the assessment was missed, you are welcome to contact our customer service at (link til deres supportside) with your order number, and we will take another look at your case.

All the best!

Kind regards,
Tova at Tradera"

Jeg skriver så til dem gennem deres kundeservicechat.. Det var fuldstændig spild af min tid gav kun yderligere frustrationer...

Dette er samtalen:
Tradera support:
Hej Sara Brenner. Välkommen till Traderas kundservice!

Du:
Hej, min mor og jeg har skrevet en anmeldelse af jer og Tova har bedt os skrive

Tradera support:
Thank you for contacting us, could we take this in English so that there are no misunderstandings?

Du:
Yes of course.
I bought a sewing machine for my mom via Tradera a while back. When she got the machine, it was severely damaged and in such a bad condition that she can’t use it.
We started a case with you guys. Let me find the corresponding, give me a moment please

Tradera support:
Thank you. I can see that our safety department made the decision to do a partial refund from our side. Are you then unhappy with this as solution?

Du:
Yes very.

Tradera support:
I understand, the case has already been closed and from the communication it is clear that the safety department after contact with you about this have refused to reopen the case. This is up to the safety department to decide on. We cannot help you further from our side

Du:
Then why did Tova ask us to message you guys?!!!

Tradera support:
She asked you if you have further questions except for regarding this case you can contact us at customer service. This is a standard message after every e-mail

Du:
Simply not at all acceptable of Tradera. Very embarrassing for Tradera.

Tradera support:
I am sorry to say, we cannot help you any further here. The safety departments decision is final. Thank you for contacting us. Please feel free to share your experience with our chat in the short survey that appears when we close the chat – your feedback helps us improve.

Very incompetent specialists. I sold a parfume they deemed to be fake, which is 100% authentic. They banned me for it.
"Hej, Vi har med hjälp av våra äkthetsspecialister granskat varan och kan konstatera att det är en kopia. Beslutet kvarstår därmed. Med vänliga hälsningar, Tradera"

I was given no proof of how they came to the conclusion it is fake, the only thing this show is how incompetent their specialists are. I suggest you hire someone that actually knows what they are talking about.

Great platform. They offer several shipping services of which I only use DHL ...... the others I don't use anymore due to long delivery times.

Still no solution of a request since 3rd of august.
Only answer is request information via DHL?
I paid over 450 euro's + shipping

UPDATE: Raised my score from 1 to 4 stars.

After my initial review, Tradera’s team reached out and invited me to have my case reviewed again. I got in touch with Moa in support today, who was super helpful and immediately canceled the invoice.

I really appreciate that Tradera listened to my feedback and resolved the situation smoothly. Great customer service in the end!

Original rating below:

​I’ve used Tradera before without issues, but their current listing setup is a total trap for sellers.

​Without realizing it, I accidentally enabled a "reserve price" feature on a listing. There was no clear warning that this was a paid feature or that I’d be charged upfront regardless of whether the item sold.

​To make matters worse, Tradera automatically relists unsold items and quietly carries that paid feature over every single cycle. The fees stacked up repeatedly in the background without a single email notification, prompt, or warning letting me know I was being charged again. I had no idea anything was wrong until an unexpected invoice landed in my account out of nowhere.

​When I reached out to customer support to explain that I was completely unaware I had activated a paid option—and shocked that it was auto-renewing—they showed zero goodwill. They refused to help and immediately scripted responses threatening late fees and debt collection.

​The interface makes it way too easy to trigger hidden charges, and auto-relisting turns a simple slip-up into a multiplied bill. Double-check every setting before publishing—they will happily let charges roll over invisibly and force you to pay.

I was scammed on Tradera, thinking I was buying an 8 gb GPU, when it was really 4 gb. Tradera's so-called protection is a joke. First, they gave me the run-around, and then they had the seller offer a measly dkk 100 rebate. Less than 20% of what I paid. So, here I am, out almost dkk 400, and still forced to go shopping for a different GPU. Not on Tradera, that's for sure.

Avoid. Like. The plague.

Edit: And there's the utterly predictable reply. It shouldn't take a negative review on Trustpilot to do something about scammers, and I think everyone sees through it. Enjoy your terrible business model.