THE OUTNET  Reviews 

This guys pretend that they sent me the slippers which I bought for 100€ and never came, I tried to reach the carrier , to mail them , it passed full month and they didn’t fixed it even tried to, shameless behavior . If won’t stay like this

Apart from delay in deliverytime ( never happened before ) , amazing service in every which way .
Beautiful merchandise at good prices, expertly packed, helpful customer service support.
Would be 5* normally!

Returning items never used to be this difficult. A real headache.

Terrible delivery service from UPS. Two weeks in and two failed deliveries. Just not good enough.

I have made quite a few purchases from the OUTNET and have never had a bad experience. The return process is quite seamless as well. Really surprised by the low ratings, so I hope I don’t run into any issues with my future purchases. Overall satisfaction is 5 stars!

I made 3 orders within the recent 30days, only the first order encountered some struggling parts of shipping out. It's exactly the same like those recent negative reviews from other buyers (receiving a late ship out notification, offered discount code etc.) After finding out those recent negative reviews here and was quite panic with my orders, I reached out to customer services via different customer service email addresses and even messaged on Instagram, in which their responses were so AI and basically no questions were answered, I requested cancellation as well because I wanted to try on those dresses as a pregnant woman for attending a wedding. After all only the customer service on Instagram responded me and I received also no emails from other email addresses.

So the first order was on 12 June and finally received the first order on 24 June (returned items also settled within a week after they received), second order placed on 16 June and reached me on 25 June, 3rd order placed on 9 July and reached on 15 July. Luckily UPS works pretty effective and on time in my area, but sometime the boxes came with a bit damaged but acceptable.

I enjoy very much shopping from the Outnet since 2023, and I had zero problems with the shipping and returning process untill the very recent events. I was guessing because the outnet had been acquired by the O Group from April, and causing these unusual issues. Also I noticed the way of their packing became a bit rough, and dresses were packed in PVC bags instead of folding neatly in the box.

I truly hope the Outnet could return to how it used to be operated and make customers happy.

The item never arrived - after 1 1/2 months I'm still waiting and no way to contact a person at OUTNET. Will need to tell my credit card company about a dispute and hope to cancel payment. Won't use OUTNET ever again.

I’ve been buying clothes from The Outnet for many years, and I’ve never had any problems. With my most recent orders, shipping took a little longer than usual, but the refund process has always been smooth and reliable. The prices are excellent and truly competitive, making it one of the best places to find designer pieces at great value. I will definitely continue shopping on this website, and I truly hope it remains as reliable and trustworthy as it has always been!

I ordered a $43 top that never shipped. I’ve been going back and forth with customer service for weeks, repeatedly asking to have my case escalated to a manager. Instead, they keep asking me to provide highly sensitive personal information, including my Social Security number and passport, so they can “investigate” my claim. They should be investigating their own warehouse, inventory logs, packing process, and security footage, not their customers. Their email even stated that my information “may be shared with the competent authorities” as part of their verification process. Receiving language like that over an item they failed to ship felt intimidating and completely inappropriate. I paid for my order and reported that an item was missing. That should have been enough. Maybe they're the ones that need investigated - not shipping paid orders and intimidating customers so ultimately they don't do anything and lose their money! This has been one of the worst customer service experiences I’ve had, and I won’t be shopping with THE OUTNET again.

Ordered a dress which arrived as expected. Wore it for the first time and the main zip broke in the middle of an event I was at. I requested to return the dress in exchange for a replacement but was advised they can only offer me an 8% discount (later increased to 15%) and that they do not do exchanges.

To get anything from the customer service is bordering on a miracle. The parcel arrived in a very poor condition, with holes in the box, and I ordered a very bright suit. One of the items inside was sent to me damaged! I will never buy from this company again.

Dearest I appreciate everybody tried to help me in the return issue as it was really a big headache and worries issue to me as it tooks longer than expected and there was a very clear miscommunication between your sections because in and at the same time the customer service replied to my emails that not yet received in the warehouse my account shows return received and I was in a stress mood with the shipping company and almost open a lost case then I realize it’s there in your warehouse so please tell me the right way to deal with any return

So slow to deliver - slow to return - no item measurements as there used to be. It was a brilliant idea but now it’s just an aide to fast fashion.

It took them 9 days to ship the order. I received no reply to my email enquiry. After one week I called to ask if the order could be cancelled. Reply was no. I asked if they could change the shipping method to express to expedite the delivery. The reply was no.
All they offered was to refund the shipping fee, but my order had free delivery, so that was as good as nothing.

When the order finally shipped, one item was cancelled.

The shipping company they use for the standard shipping to Finland is UPS, which is always super stressful, as UPS does not make a real effort to delivery to homes, and then you have to trek across town to their service point.

When I received the order, I discovered that they had shipped shoes that were 3 sizes smaller than what I had ordered.

Now it has been more than one week since they received the return shipment but they have not completed processing the refund (which their website says is done within 3 days).

This was such a drastic change to the responsiveness and service level The Outnet had before. I was so disappointed.

I ordered a dress from Outnet and was very suprised to get a message from them 4 days later saying that they were unable to locate the item and had cancelled the order. I have never had this before so it is a first! I have had good experiences in the past but it does sound like they are not as efficient as they used to be. Shame.

Order #2805zivrq2601h
Can you tell me when I will be refunded for the returned item? It has taken way too long and has been over 2 months since i placed the order, from the delayed delivery to your communications - it is completely shambolic.

Horrendous website- takes forever to arrive AND takes forever to get a refund. Will never be ordering from them again EVER. Ordered 10 th June. Received more than 2 weeks later. Sent back for refund/return same day as arrive after event. It’s now 14th July and still no refund.

Very disappointing experience with THE OUTNET.

I ordered a pair of trousers, and the order remained stuck in “processing” for a very long time ( more than 14 days)
When I contacted customer service to ask where my order was and when I could expect delivery, I only received generic replies without any clear information.

Eventually, I decided to cancel the order. I was told they would check whether cancellation was still possible, but instead of resolving the issue, the order was shipped anyway despite my explicit cancellation request. I informed them that I would not accept the delivery, which then resulted in a long wait before I finally received my refund.

On top of that, they still kept a €10 shipping fee, which I find unacceptable considering the entire situation was caused by poor handling on their side.

What made the experience even worse was receiving discount offers during this process instead of a proper solution to the actual problem. After this experience, I will definitely not order from THE OUTNET again.

Just awful service

They dispatch after 10 days the good then take a further 4 if you are lucky as they use the worst carrier on the planet UPS.
The goods are returned immediately and UPS took 2 weeks to send them back.
This awful recently taken over company the outnet, take 2 weeks to process the return if you are lucky.
So far this whole process for one item has taken 6 weeks and I am still waiting for a refund!

This has happened twice, last time round I received a refund after 6 months of dealing with both The Outnet and UPS,
I should have learnt my lesson but gave both of these companies the benefit of doubt.

I will not order again ever no matter how discounted the items are….