THE OUTNET  Reviews 

This is a scam company. I would not apply for any jobs with them. They have u review products and then u get paid commissions. Multiple times the amount I was supposed to get paid went negative and then they require you to keep depositing you own money into it to keep on reviewing the products to get supposedly get paid. Total scam. Would not recommend anyone to do any business with this company or work for them. All lies

Very bad customer care service
I made three orders on 24, 26 and 27 July
Not shipped till now
All emails have no answer
Phone number is not answering
A non trusted web site
You have to avoid

Was my favorite place to shop before their recent technical overhaul, charged me $800 for 4-5 items and only sent 1 item charging me $40 for shipping and they didn’t refund for the items not shipped, no response from customer service whatsoever

This company has gone down hill I’ve been buying from them for about 15 years , last couple years and especially last few months it’s so bad for refunds !!! They are taking forever to refund items I’ve lost all faith in buying from them anymore ! Such a shame they used to be amazing

Shocking experiences: placed 4 orders with them. No order confirmation with 2 orders & SMS notification with 2 orders, however when I clicked the link I got “sorry this page is not available”. Wanted to return 2 items as they just didn’t fit: emails generate an automated response as does their Facebook page, spent around 16 hours on the phone just trying to get through- they are basically not responding during the hours of daylight. In 6 weeks I spoke to them 5 times and was given 3 different stories as to why they were not able to create a return: software fault, not doing any returns during the transfer of their warehouse (x2!) and finally it was because their returns generator had broken - at this point I knew with certainty they were lying. Was told I could however return items at my own expense but items could only be returned in the boxes they came in and could not be combined if they were placed as separate orders. I found with insurance each parcel would cost approximately £50 each to return so decided not to bother after reading online about people who had returned items were not getting their money back. One parcel ordered 6 weeks ago never arrived. Don’t waste your time, money and effort on their now non responsive customer service team, go through your bank and let them resolve the issues on your behalf.

As a loyal VIC/VIP customer who has spent over $30,000 USD with THE OUTNET in less than a year, I am appalled by their current service. My recent order #3397048 (been more than a months now )cleared customs weeks ago, yet THE OUTNET refuses to instruct DHL to release the 2-box shipment. They keep sending copy-paste emails falsely blaming customs.
Due to their negligence, I wasted my Aug 31 flight and had to buy a second ticket (Sept 8) solely to collect this package.
FOR OTHER AFFECTED CUSTOMERS (How to file complaints):
If THE OUTNET is holding your packages or making false excuses, do not rely on their support. Report them directly to international regulatory bodies:
1. UK International Consumer Centre: File a cross-border dispute at ukicc.net (for UK/EU operations).
2. Better Business Bureau (US): Report YOOX NET-A-PORTER Group at bbb.org.
3. Bank Chargeback: File a "Goods Not Received" claim with your credit card issuer immediately.
COLLECTIVE ACTION:
The more victims filing through UK ICC and BBB simultaneously, the faster regulatory actions will be enforced against YNAP.

Avoid avoid avoid. I wish I had checked the trustpilot reviews before ordering, so I've learnt a lesson there.
Customer service couldn't help with my lost package and kept sending the same auto response email. In the end, like many other customers, my bank resolved the issue of getting my money back. Outnet didn't do anything to help at all

I believe this website is going bankrupt. They have deactivated their telephone customer care and they don’t reply to emails. I placed an order in July that NEVER arrived. I hope no one orders from this site anymore — BE VERY CAREFUL

The site has been saying for weeks it is undergoing adjustments!! The filters are unworkable - UK site has US Dollar price range, and you can’t search by colour or shoes by large sizes - my size (UK 7) is not showing in the size range. Also sizes are very strangely laid out for clothes … the site is really not usable as it is and the issues have been highlighted clearly by users for weeks! Really disappointing. Won’t be buying anything unless fixed.

Items returned, now at my own expense as they “don’t support returns from Jersey” over a month ago haven’t been acknowledged and refunded. £££ out of pocket and no meaningful comms. Buyer beware. This is a shocking experience having been a customer from day 1. They also sent a survey to see how they are doing! Tone deaf.

Terrible. The goods I ordered and paid for never arrived. Still waiting for the refund and the customer service doesn’t reply.

i have orders goods that are not suitable and i have contacted outnet via email and telephone so many times to obtain a return without success i am currently £451 out of pocket if i could give no stars i would.
read your reviews and do the right thing

Delay and lack of information an absolute joke! I have been very happy with most of my purchases in the past but an order placed on 11th August hasn't yet been shipped and I only discovered that the company is in a legal dispute with shippers from an internet search - no useful information from my enquiry with customer service. This is totally unacceptable

I have been using THE OUTNET for years, and even though I gave it time to adjust after the transition, I find the whole experience extremely disappointing. Shipping now takes up to six weeks, which is simply unacceptable, and the app is still almost unusable even after several weeks.

As a long-standing customer, I expected the transition to improve the experience, not make it significantly worse.

Don't buy any designer product from THE OUTNET!! After one time wear their Valentino sandals look like a trash, definitely different than my other Valentino's quality and they don't do anything for that. Worst customer care service ever.

Terrible store - I have been trying to return an item for over a month and they wont send a return lablel. Never buy from them - they are horrible.

I used to love the outnet and regularly purchased from them but I made a big order end of July, it arrived 20th August. I made a return request on the 23rd and they sent an email confirming the retrun request but saying they're reveiwing it! Which is not legal. I emailed them on 25th asking. for the return label and then since then have emailed al ost everyday and just get crazy automated emails (some don't amke sense) Today it said Hello TheOutnet Chatwoot Forwarder. I am asking my credit card company to help now and will never shop there again.

I was a THE Outnet shopping platform customer for at least 8 years. Recently, they changed hands to a new owner. I have a store credit of USD 276.40 since 31st July 2026. Each time I write in, they will always say the store credit is in. But it never appears in my account. When I ask for a refund, they say they do not do rrefunds Whereas the previous owner will refund us immediately if we change our mind. I strongly suggest that you should not shop here. Now they also charge a delivery fee and taxes even though you have reached the minimum spend. So, consumer, please be careful if you want to shop on this platform, THE OUTNET. Not recommended at all.

Ive been shopping with The OUTNET for years but they have made some changes recently ,that put me off shopping with them for a very long time, if not forever! My advise-only buy from them if you are 100% sure you want to keep the item as the return process is a nightmare! Thank God I used PayPal as they got my money back within a week as THE OUTNET doesn't respond to any emails or messages!

I ordered blazer for a wedding on 6 August 2026. I contacted customer service to confirm the delivery date with no answer to my email. Then on 21 August 2026 my order was just cancelled without any explanation. Prices are great but the customer service the poorest I experience so far.