TechSmith Corporation Reviews 

Ruzzel Sanchez, Customer Care Specialist, provided assistance with updates to our TechSmith Camtasia subscriptions along with information regarding our account. He provided excellent customer service!

The employee was friendly and competent. He realised at once that one of my collegues already opened a ticket for the same problem and we get the answer (an invoice according to German tax rules) very fast.

Great support! The technician worked on my issue right away and followed up with me a few days later. I appreciate the great support!

I first chatted with Rio online, and he escalated the request to Nick Godfrey. My experience with Nick Godfrey was pleasurable, as he responded the next day with an explanation and a resolution to my duplicate billing issue. I asked another question a few days later, and he replied a minute later. That was excellent customer service. Thank you for allowing me to address my pleasure with this service.

Great products (I use Snag IT almost daily and I have made several professional quality videos with Camtasia. I recently use Screencast for the first time to upload a video with interactive hotspots which was also remarkably easy). Technical support is rarely necessary but when it is, the support staff is VERY helpful.

Struggling to re-establish my operating system from an out of the blue random crash. I as to reload Snagit and your tech support was wonderful in responding and helping me. Thanks

Snaggit is repeatedly crashing.

Customer support hasn't solved the issue promptly furthermore they are asking for the same information that I've already provided to them. Lazy and inefficient service.

I've been using Camtasia and Snagit since their initial releases. I created all two dozen of my Pluralsight courses with Camtasia; nothing comes close in its price range.

Snagit is, by far, the best screen capture tool I've ever used. It does a lot more than just capture areas of your screen. I won't go into all the details, but it is well worth checking out their website to see all that it can do.

Used their virtual card for some online shopping abroad and it just worked plain and simple. No declines no freezes just cash gone where it should be

online AE support and resolved my issue in high efficiency, thanks.

You double charged me for my subscription but made no effort to compensate me for having paid twice

The product improvements and adding new features is an ongoing process and TechSmith's support is a pleasure to experience.

they changed to a yearly subscription model from an outright purchase of the software.

Friendly, short, precise

I use SnagIt, Audiate, and Camtasia DAILY. The only thing I do more than that is breathe. Camtasia is and always has been my go to video editor. SnagIt is the only screen capture tool you need and none of the others come close to it. They are not even half as good as SnagIt is. That is how far it is ahead of other screen capture tools. Audiate: Where have you been all my life. The best way to edit audio and now it has AI voices as well. Let's not forget all the FREE TRAINING Techsmith provides. Been a customer well over 12 years. Wouldn't be a content creator if it wasn't for them.

I’ve been using this product for years. It is easy to grab and export my screenshots, add a variety of symbols as needed and even combine the images with ease. The updates have brought added value as well; video recording capabilities, themes, and more.

I appreciate how much you value your early users and how sincerely you respond to inquiries. Your approach always gives me a sense of trust and warmth. I also find it encouraging that the product continues to improve through steady feature updates.
At the same time, I sometimes feel that the feature introduction videos don’t always connect directly to real-world use cases. For example, when I want to create a simple text fade‑in, it’s not immediately clear whether I should use animations, transitions, or visual effects. As a result, it can take some time to find the right tutorial. It would be very helpful if I could quickly reach the instructions by searching with a specific purpose, such as “text fade‑in.” Additionally, having a guide that shows how to reproduce PowerPoint‑style animations in Camtasia would be extremely valuable for practical, day‑to‑day work.

The site's is pretty straightforward, even if you're not a crypto expert. I didn't need any guides or instructions. The buttons are clear and it just make sense. I never feel lost clicking around, which is not something you find a lot in crypto.

I love your product but the version I have I do not know if I can go any higher. If someone would be willing to help me out in showing me how I can resolve this for another perpetuating or/lifetime license I’m open to your input.