Their support is awesome, always there to answer your questions and help guide you. I don't know how many people are on their dev team, I would like to see issues be resolved sooner, especially when... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tech team helped to get me up and running very quickly! Love the ease of use of the platform. Still working on on a few details with email config but overall very satisfied!
I wanted to make my own website and SITE123 helped me very much! It's a simple set-up that doesn't need someone to have a scholarship for coding. I've tried lots of 'website makers' but SITE123 stands... See more
I am experiencing exactly the same issues. No email address I provided has been sent a verification email. The Bots providing support are useless, there is no internal communication so they keep a... See more
Company replied
Company details
- Cloud Computing Service
- Ecommerce solution provider
- Software company
- Software Vendor
- Web designer
- Web hosting company
Written by the company
SITE123 free website builder shows you how to make a website using ready-made styles and layouts. Enter your content and 1,2,3 - it's up and running!
Contact info
South Sepulveda Boulevard 8939, 90045, Los Angeles, United States
- info@site123.com
- site123.com
3.8
Great
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Clear and easy to follow instructions
The information I received was very clear & I was able to implement it with ease.
13 July 2026
I am extremely disTerrible customer service and renewal issuesappointed with…
I am extremely disappointed with SITE123. My website went offline because I could not renew my subscription, as all the available payment methods were not working or unavailable.
I contacted customer service several times, but no one responded and there was no effective way to communicate with the support team. As a result, my website is currently down, and I am unable to renew it or resolve the problem.
This is unacceptable for a website-building and hosting service. Customers need reliable support, especially when their websites are offline. SITE123 seriously needs to improve its customer service, response time, and payment options.
20 July 2026
Reply from SITE123
Hello,
Thank you for taking the time to submit a review.
Please note that you contacted our team and received a reply shortly after. In your request, you mentioned being unable to use your payment method and inquired about alternative methods, such as PayPal. Our agent responded and activated these options for you as requested, after which you stopped communicating with our team.
Please keep in mind that your payment method may have been declined based on your current financial situation or by your bank/credit card company. Such issues are beyond our control, and we cannot influence whether or not your card is declined.
Our team responded to your chat and provided the assistance available to us in such situations, following your request to enable alternative payment methods. We invite you to continue your conversation with our team, and we would be happy to assist you further.
Best Regards
SITE123 Team
Michael solved the website problem…
Michael solved the website problem quickly and communicated very well.
16 July 2026
Good website.
8 July 2026
Great work!!!
15 July 2026
Not bad
Not bad, but you still can much more with your services in comparison to your current prices
14 July 2026
Reply from SITE123
Hello,
Thank you for submitting your review.
We work diligently to improve our platform and services. We continually update and enhance our platform, offering new management options and tools to improve our product. Many of these improvements are based on requests from our users.
We would love to hear your feedback on what you feel is missing. Please share your concerns with us, and we’ll provide you with solutions. To get in touch, please contact our support team via chat, and they will gladly answer your questions and help you achieve your website goals.
Be aware of Site123
Be aware!
This is my personal experience with this company Site123.
Site123 make an withdrawal of hundreds of dollars from my bank without my consent or confirmation, as soon as my bank sent me the alert, I contacted them, and I keep repeating to the billing agent that I don’t need their services at all, and I decided not to use them because of their dishonest rules, and she try to keep charging me for the next two years for a website that I keep repeating that I don’t wanted.
I tried this website builder site 123 company, for a few months two years ago, and I would never expect that they get hundreds of dollars during the night, yesterday morning my bank sent me the alert and since then I been trying to reason with the billing team with out success. No good stars from me.
Have a nice day
13 July 2026
Unprompted review
Reply from SITE123
Hello,
Thank you for taking the time to submit your review.
We would like to clarify that the auto-renewal feature is designed to prevent unwanted downtime for your website. This ensures that your site remains accessible to both current and future clients, while also helping to maintain its rating with various search engines.
The auto-renewal feature is outlined in our terms of use, and you can disable it at any time. It is the responsibility of the website owner to ensure that auto-renewal is turned off if they no longer wish to renew their website or domain.
Unfortunately, we could not investigate this matter further due to the lack of identifying information in your review.
We encourage you to reach out to our billing team at billing@site123.com, and they will be happy to look into your case and assist you.
Best regards,
The SITE123 Team
Overall a great value for me
The website builder and editor is easy to use. The choices in the image library are great. Those few times when I do get confused in trying to do something with my site, support is always quick, patient, and helpful!
13 July 2026
Useless Technical Support
Useless Technical Support, They are creating the issue and claiming it is originated from outside.
After 3 months from not being able to use one of our email ID's and explaining the issue multiple of time of each customer service team; they are claiming that an email ID which is used for sending 10 emails per month and never used for any promotional campaign is blocked from external SPAM filters while it is blocked by SITE123 servers after sending it within 3 seconds!
See below useless reply after 3 months from following up:
"Hello
requested that you recheck this since our team has verified that your mailbox is not blocked by our SPAM Filter
After verifying this, I asked you to check again.
Since you are still receiving an error when using that mailbox, it means that it is still blocked by external Spam Filters and may take a while for them to whitelabel the mailbox
You can decide to remove the mailbox and create a new one in its place, but as long as the mailbox is blocked by SPAM Filters, it will not be functional. "
Don't be the next victim for them; there are many option and SITE123 should be ignored.
As usual; they will reply to this comment with silly and impractical message.
12 July 2026
Unprompted review
Reply from SITE123
Hello,
As we explained in our previous response to your review, your mailbox has been blocked by spam filters due to unusual activity. Our team has investigated the issue and determined that the block is not caused by our service.
This block may result from activities linked to external software or services that you have connected to your mailbox. It is important to remember that it is the mailbox owner's responsibility to ensure that their mailbox is not misused and that no external services or products are employing the mailbox or its address in a way that promotes spam or any other activities that could lead to the mailbox being blocked.
Once your mailbox is whitelisted by the spam filters, it will become operational again.
Best regards
SITE123 Team
Site 123 has the best customer service…
Site 123 has the best customer service 24/7. An easy to use design tool 🔧 allows me to make frequent changes.
God bless the US and the 🌎.
3 July 2026
I am experiencing exactly the same…
I am experiencing exactly the same issues. No email address I provided has been sent a verification email. The Bots providing support are useless, there is no internal communication so they keep asking the same questions and repeating the same answers - check your junk, send us another email, our domain team will send a verification email etc etc.
I have given up. Three times i have requested a refund but its just ignored.
If Support was actually reactive I would give a better star rate as its a very easy and useable system to set up your website.
Edit : within 24hrs the standard response has been issued to my review (see below) Ignoring the fact that several fully operational emails have been provided (your AI program needs improvement).
Edit 2: Finally worked out you don't need the elusive email. The domain is live. The timewasting massaging is also live unfortunately. Site123 tweek the auto email will you?.
27 June 2026
Unprompted review
Reply from SITE123
Hello,
Thank you for submitting a review.
Please note that domain verification is an external process handled by the domain registrar and not directly by us.
A domain verification email is sent by the automated systems of the domain registrar, which may cause your email provider to mislabel the email as spam or block it altogether. This is why we asked you to provide different email addresses and to check your spam folder.
Since no identifying information was provided with your review, we were unable to look further into your case. Please contact our team at domain@site123.com or email info@site123.com, and we would be happy to assist you further.
Best regards,
SITE123 Team
Very poor customer service
Very poor customer service. It's been 2 weeks since I requested a verified domain email, and I still haven't received it. Sent them 4 different email addresses, and they keep telling me to check my junk folder every time I message them. Now I've asked for my money back, and they offered one month free. LOL, what one month free when you can't advertise your website? Still no response on the refund.
26 June 2026
Unprompted review
Reply from SITE123
Hello,
Thank you for submitting your review.
We would like to clarify that the domain verification email is not sent by us. The verification process is required by all domain registrars as part of ICANN regulations. The responsibility for sending the email and managing the entire verification process lies with the domain registrar.
Our role is to act as a liaison between you and the registrar, which enables us to provide 24/7 support and an avenue for you to seek assistance—services that the registrar does not provide.
Our domain department is in contact with the registrar to help you with the verification process, which is why we requested additional email addresses. This allows the registrar to attempt sending the verification email to those addresses.
Please note that since domain verification emails are sent from an automated system, they may sometimes be directed to your SPAM folder by your email provider or even blocked entirely. This is why we consistently advised you to check your SPAM folder.
In our effort to assist you, we also offered an additional free month of service, so you can fully benefit from the period you purchased once your domain is verified. This gesture is made in good faith, even though we are not directly involved in the verification process or the issue you are encountering.
We encourage you to continue your conversation with our team, and we will do our utmost to help you resolve this issue.
Best Regards
SITE123 Team
Fast response
Fast response
Very Helpful
Took time to answer all my questions and help me.
22 June 2026
Its the best website ever
Its the best website ever, one thing,the subdomain of websites that are created looks like a malicious link, reducing users from our website
14 June 2026
Instructions & communication at its best.
The answers to my question (and all the communication along the way) were quick, directly helpful and kind.
17 June 2026
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