CoinTracker Reviews 

1,847
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 326 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its ease of use and efficiency in managing crypto assets and tax reporting. Many find it invaluable for streamlining tax filing, saving significant time and stress by tracking transactions across multiple exchanges and wallets in one place. People appreciate the clear interface, seamless synchronization, and real-time portfolio updates, making it an essential tool for accurate crypto activity reporting. However, some customers noted challenges with tax report accuracy, citing instances of missed assets or incorrect reporting of unrealized gains. Additionally, a few others found integrations, particularly with TurboTax desktop or certain wallets, to be problematic or limited, sometimes experiencing wallet synchronization issues.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the application is easy to use,... See more

Application

Customers had positive experiences with the app, finding it simplifies the IRS process for taxing individual... See more

Product

Reviewers highlight ambiguous aspects of the product, with many praising it as an excellent tool for crypto... See more

Website

Customers consistently note ambiguous experiences with the website, with some praising its ability to track... See more

Service

People report positive experiences with the service, often finding it phenomenal and second to none for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Their customer service is great but I had a private wallet and a Samsung I phone and couldn't enter my 12 word passcode because Android I phones won't let you type two seed phrase words per line and t... See more

Company replied

Rated 5 out of 5 stars

Devin made a huge project workable. Customer service was top notch. I had used the full service program and had a lot of tax catching up to do. Devin was alongside 100% of the time to make sure the... See more

Company replied

Rated 5 out of 5 stars

I have multiple exchanges on Cointacker.io. Coinbase, Uphold, Caleb & Brown & Base. You give them "Read Only" permission to track you digital Assets. When you make a new buy, it automatically is added... See more

Company replied

Rated 5 out of 5 stars

I want to share my sincere appreciation for Raquel and the support she provided. She worked with me for more than five days to resolve my issue. Throughout the entire process, she stayed pa... See more

Company replied


Company details

  1. Software company
  2. Bookkeeping service
  3. Tax preparation software

Written by the company

Connect your cryptocurrency wallets and exchanges. Get your crypto and bitcoin taxes done in minutes. Supports 500+ integrations, 20,000+ cryptocurrencies, and 50,000+ DeFi smart contracts. CoinTracker is the official crypto tax partner of Coinbase, Uniswap, OpenSea, MetaMask, Solana Foundation, Phantom Wallet, TurboTax, and H&R Block.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(1,847)

331 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
CoinTracker logo

Reply from CoinTracker

James, this makes us so happy because we are on a mission to enable everyone in the world to use crypto with peace of mind! Thanks a ton for taking the time to write this review.

Rated 1 out of 5 stars

Refund refused for an unusable tax report

I purchased this service specifically to obtain a tax report for my cryptocurrency transactions. However, the report I received was not suitable for my Italian tax requirements and contained essentially the same transaction information that I could already download for free from my Coinbase account.

I requested a refund, but CoinTracker refused because I had downloaded the report. The problem is that I could only discover that the report was unsuitable after downloading and reviewing it.

I paid for a service that turned out to be unusable for the purpose for which I purchased it, and I find their refund policy extremely unfair and disappointing.

16 July 2026
Unprompted review
CoinTracker logo

Reply from CoinTracker

Hi Anamaria -- I'll pass along the feedback to our team focused on our international efforts.  We'd love to work directly with you to better understand if we can provide the data you need, if not, we can review if an exception can be granted. We'll reach out directly!

Rated 5 out of 5 stars

Excellent tool to prepare taxes on my…

This is an excellent tool to prepare taxes on your digital assets. The IRS process for taxing individual crypto holdings is simplified greatly by using Cointracker. The software collects data across numerous wallets which is a big advantage. Thanks!

9 July 2026
CoinTracker logo

Reply from CoinTracker

Kennedy, this makes us so happy because we are on a mission to enable everyone in the world to use crypto with peace of mind! Thanks a ton for taking the time to write this review.

Rated 4 out of 5 stars

CoinTracker is a lot more able to show…

CoinTracker is a lot more able to show defi activity that other software struggles with.

12 July 2026
CoinTracker logo

Reply from CoinTracker

Thanks a bunch for sharing your thoughts about our website. We're always excited to hear from our users and we truly appreciate your support.

Rated 5 out of 5 stars

Awesome sauce

Awesome sauce

6 July 2026
CoinTracker logo

Reply from CoinTracker

Thank you for sharing your positive experience with CoinTracker, Justin. We're thrilled to hear that you are happy with our service.

Rated 5 out of 5 stars

Coin tracking summary

A very good place to see your investments with the additional added services that make it a premium service.

5 July 2026
CoinTracker logo

Reply from CoinTracker

Thank you for sharing your positive experience with CoinTracker, Luis. We're thrilled to hear that you are happy with our service!

Rated 5 out of 5 stars

Generally easy to use.

Generally easy to use.

4 July 2026
CoinTracker logo

Reply from CoinTracker

Hi There, 

This is Hany from the CoinTracker support team.

Thank you for your positive feedback, and we are very happy that you chose to use our service.

Let me know if you have any further questions.

Rated 5 out of 5 stars

Best Crypto Tracking App

Of the crypto tax tracking apps I have used and am familiar with, it is the easiest to use and the only one that provides for multi-factor authentication login.

4 July 2026
CoinTracker logo

Reply from CoinTracker

Hi There, 

This is Hany from the CoinTracker support team.

Thank you for your positive feedback. We are very happy that you chose to use our service.

Let me know if you have any further questions.

Rated 5 out of 5 stars

Good good for me

Good good for me

2 July 2026
CoinTracker logo

Reply from CoinTracker

Thank you so much for writing a review about our product. We're super happy to hear that you like it!

Rated 4 out of 5 stars

I came across the platform whilst…

I came across the platform whilst accessing educational programmes from Ronin Wallet which taught me about being accountable with regards to taxes within my own country New Zealand. So I signed up. I have been unsuccessful in tracing all my earnings via a number of different wallets who have similar programs to earn rewards and using those rewards to stake and to invest in crypto currencies. I have not invested alot of my own money within any of the several wallets I've signed up to as part of learning more about comparing wallets and exchanges. I have earned and then lost earnings due to the several changes in crypto currencies and Bitcoin. Cointracker has helped me to see what some of my rewards have achieved and this has been helpful but not full proof. some of the wallet ID's don't corrolate within the app's I have on my iphone this has been confusing and I haven't been able to access my earnings within the wallet apps, so I've tended to lose faith in the apps wallets and moved on to others. I have also been focusing on the Gate.oi wallet and app which has accounted for my Proof of Reserves however, I'm having similar issues there as well and downloading the Merkle Tree software is also a mindfield as I'm not that ofay with IT stuff. I wish I had a mentor. I am still grateful for what I've learnt on Cointracker...but again I'm not so sure its picked up on everything I've invested in and don't feel comfortable asking support as I have done in the past and I'm sure they can see I'm not doing so well with the constant changes in this industry. I haven't invested in the cointracker service because I'm not entirely sure of the type of support they provide I'd appreciate a little more encouragement. To be fair I'm not a paying client.

21 June 2025
CoinTracker logo

Reply from CoinTracker

Thanks a bunch for sharing your thoughts about our website. We're always excited to hear from our users, and we truly appreciate your support.

Rated 5 out of 5 stars

Working well so far!

Great way to keep track!

8 June 2026
CoinTracker logo

Reply from CoinTracker

Thank you for sharing your positive experience with CoinTracker, Jason. We're thrilled to hear that you are happy with our service.

Rated 5 out of 5 stars

5 Star

Really easy to use and helps me keep organized

7 June 2026
CoinTracker logo

Reply from CoinTracker

Hi There, 

This is Hany from the CoinTracker support team.

Thank you so much for writing a review about our product. We're super happy to hear that you like it!

Let me know if you have any further question.

Rated 4 out of 5 stars

regular daily updates

The ability to receive regular daily updates.

6 June 2026
CoinTracker logo

Reply from CoinTracker

Thank you so much for taking the time to leave a review. We are absolutely thrilled to hear that you are enjoying using CoinTracker. It means the world to us!

Rated 5 out of 5 stars

Excellent recording and maintaining of…

Excellent recording and maintaining of details of transactions.

5 June 2026
CoinTracker logo

Reply from CoinTracker

Hi There, 

This is Hany from the CoinTracker support team.

Thank you so much for writing a review about our product. We're super happy to hear that you like it!

Let me know if you have any further question.

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