TWINSET Reviews 

I have ordered over their store. Incl vat and delivery.
DHL delivered and suddenly i have high cost invovie from DHL for importing. Twinset support acts very slow and uncoridnated. First they confirmed ita in them and I shall. Ot pay, they will.

Then I get invoiced and delayed payment notices from DHL, and Twinset support does not write back for multiple weeks now - keeping me rewponsible in front of DHL and making me huge issues.

Really bad customer support, super bad experience.

Recommend - Do NOT order over Twinset directly. Ever. Go to a retailer or Zalando or anything else - but totally underdeveloped capability to handle online store orders at all! You inly get trouble.

for now only bad experiences for shopping, better with food.
Nice product though. I'll be back this week.
I fell in love with a t-shirt.

Hello everyone,

I have no complaints about the quality of the clothing itself — the garments are well made and of good quality.

However, the customer service has been absolutely terrible.

I ordered a beautiful dress for my mother as a special gift for our upcoming trip to Italy. We waited a long time for it to arrive, and today we finally received the package.

My mother was so happy — until we took the dress out of the box and discovered a blood stain right on the front of it.

Someone else's blood.

How is this even possible?

How could such an item be inspected, packed, and shipped to a customer?

I immediately contacted online support, but although Laura was very polite, she was unable to help because this issue falls under the responsibility of the online store team. I then contacted customer service directly and received no response at all.

Now, because of the store's negligence, I have to arrange a courier pickup, send the dress back, print multiple return documents, and spend my time fixing a problem that should never have happened in the first place.

Most importantly, the surprise has been completely ruined. We will not have enough time to order a replacement before June 20th, which means we will go on our vacation with a very disappointing experience and a bad impression of the company.

This situation is simply unacceptable.

I have waited refund now 12 days, bougt from webshop, and they got my return 24 th April.

Finally received my order a bit late but it all looks all good.

They charged my credit card fraudulently, without me being on the website , visiting the store. They seem to be a shady business. The transaction has gone through my paypal.

So amazing, so chic clothes! 💖Every time when I wear Twinset outfits, I admire the wonderful work of the designers and the excellent quality of the sewing. Wearing Twinset's outfits It's impossible to go unnoticed because their style is brilliant.
The delivery is very fast. The support team is always friendly and helpful , they always answer all questions quickly. There is a chat on the site, and you can ask if you are in doubt about something and they will always come to help.
I'm in love with Twinset endlessly 🌸🌷🌺💗

Compré una camisa para la graduación de mi hija. Antes de comprarla, incluso llamamos a mi hija desde la tienda para confirmar que el artículo podría devolverse si fuera necesario. Además, en su página web se indica que se pueden realizar devoluciones, y en ningún momento se me informó de que no se harían reembolsos ni de que existiera alguna condición que impidiera el reembolso en mi caso.

Sin embargo, cuando hoy he vuelto para devolver el artículo, se me ha denegado la devolución/el reembolso sin una explicación clara. Además, me han tenido esperando más de 40 minutos en la tienda sin ofrecerme una solución razonable.

Lo más inaceptable ha sido la forma en que se han dirigido a mí dos empleadas, Marga y Mari, que me han tratado fatal e incluso me han dicho que yo era “una mentirosa”. Que se me acuse de mentir mientras intento ejercer lo que yo creía que era un derecho legítimo de devolución es completamente inapropiado y una falta de respeto.

También intenté resolverlo llamando a TWINSET (Milano), pero nadie pudo ayudarme y únicamente me dijeron que “enviara un email”.

Por estos motivos, solicito:
1. La devolución del artículo y el reembolso, conforme a la política de devoluciones publicada en su web y/o a la información facilitada en el momento de la compra.
2. Una explicación por escrito del motivo exacto por el que se rechazó la devolución/el reembolso (la condición específica y el fundamento de esa decisión).
3. Que revisen la atención al cliente y la conducta en esta tienda, en particular el comportamiento de Marga y Mari, ya que el trato recibido ha sido inaceptable.

I purchased a shirt for my daughter’s graduation. Before buying it, we even called my daughter from the store to confirm the item could be returned if needed. In addition, your website states that returns are possible, and at no point was I informed that refunds would not be issued or that any conditions would prevent a refund in my case.

However, when I came back today to return the item, I was refused a refund/return without a clear explanation. I was also kept waiting for over 40 minutes in the store without being offered a reasonable solution.

What is most unacceptable is the way I was spoken to by two members of staff, Marga and Mari, who treated me extremely poorly and even said that I was “a liar”. Being accused of lying while trying to exercise what I believed to be a legitimate return right is completely inappropriate and disrespectful.

I also tried to resolve this by calling TWINSET (Milano), but no one was able to help, and I was only told to “send an email”.

For these reasons, I am requesting:
1. The return and refund of the item in line with the returns policy shown on your website and/or the information provided at the time of purchase.
2. A written explanation of the exact reason the return/refund was refused (the specific condition and basis for that decision).
3. That you review the customer service and conduct in this store, particularly regarding the behaviour of Marga and Mari, as the treatment I received was unacceptable.

I placed an order yesterday ROE00386411 and I haven't received any update. You sent me that it was canceled for what reason?? I want you to send me the bag or my money back.

My beautiful blouse for which I paid £42 stained all my clothes after washing.The color was white with dark blue so I decided to wash it with the colored ones, all the clothes had dark blue stains when I took them out after washing.All the summer clothes I washed after the holidays were ruined by this blouse.Expensive, high-quality men's shirts, my beautiful dresses, and doughter's clothes! I immediately started rubbing them with special fluid , soaked them for several hours, and tried to rub them with soap again, but nothing helped. All my family's washed clothes had to be thrown away.

Wasn't been told all the product in store is no return or exchange before the purchase, so shady. Bought it at Montréal's boutique. Absolutely awful services.

Unfortunately, the quality of these pants is very poor. After just 5 hours of wear, holes appeared, and the fabric at the back became noticeably thinner. The pants are light-colored cashmere, and despite this damage, it is clear that they have not been worn extensively. Such rapid wear and tear is unacceptable.

By law, the warranty period is 2 years, and the store is required to issue a full refund. However, they only offered to refund half the amount, which is completely unfair.

If you’re looking for clothing that lasts longer than 5 hours, I recommend shopping elsewhere. Not worth it!

Online service is terrible. Ordered items for a vacation, was supposed to arrive in 5 days and arrived in 9 days instead, I was already on Mallorca and didn’t need any of the items. When I finally tried them out upon my return, I returned half of my order. I never got any confirmation with dhl that my parcel was taken so I had to “guess” whether it arrived to the warehouse. Had to send them emails all along because obviously there’s no phone number to contact. They confirmed they received my parcel on the 19th of September and I’m waiting for the refund confirmation until today.

Wouldn’t refund me for a cardigan I bought for considerable amount, made the process very difficult including customer service agents not speaking proper English, cardigan not worth its RRP. Overall I would say Twinset as a company are half scammers

Order EBX00320482 and payment completed. I received an error message at checkout, and now my order hasn't gone through, but the money has been taken from my bank account. Customer support is hard to reach. Tried on e-mail, facebook and instagram. It's a shame to have a bad experience with the brand right away. Please take good care of your new customers. I've now paid for something that will never arrive, and I'm not even getting my money back I think.... Making your customers wait this long is unacceptable.

I have made an order on 15th of July ROE00360286 and paid it.I haven't get a confirmation mail.I have written twice to Customer service but still there is no answer.

The finishes and the material quality is excellent. Like that it stays contemporary and not too trendy, spans different ages, in a classy and conservative way.

Made an order, they sent me the wrong item, returned it, and now it has been a month and still didnt get my refund back. You have to wait custom service a few days to answear and when they answear they dont tell you anything. Disgracefull. Will never make an order from them again.

So annoyed it's not possible to call unless in Italy. I contacted them twice as I am waiting for a dress which I ordered and payed for express delivery. Customer service replies I have to wait more as it was standard delivery. So I was hoping to give this dress as present to my best friend before her birthday evening event. Turns out thanks to them I cannot. I will just return it once it will finally arrive and ask for a refund and never buy online from twinset again.

Don’t shop at stores in Albania. My wife and I were on our honeymoon and visiting Albania. We were at a mall in Tirana and bought a pair of shoes at Twinset. The tag on the shoes didn’t specify the currency they were charging in, but since other store items were marked in Leke and the other shops in the mall where we had made purchases were charging in Leke, we felt safe to assume the shoes were marked the same. We made the purchase and got a bank notification and saw that the cost for the shoes was charged in Euros and significantly higher than we realized. I immediately walked back into the store, a little embarrassed, but explained that we didn’t want the shoes for that price and that the price tag wasn’t clear regarding the currency. The store clerk’s attitude toward me shifted from moments before and she was really rude. She just shrugged her shoulders and said “So? You can’t return these”. I didn’t want to cause a scene so we left the store. We immediately got online and found that Twinset company policy does allow returns. So we drove to another store who refused our return because we didn’t buy the shoes in her store. So I posted complaints on Instagram, etc. and heard from a corporate account who was eager to assist. Super friendly and attentive, and forwarded the information to an appropriate department. It took about two weeks to receive an email from Twinset Albania, who simply forwarded an email from the employee in question, at the store where we made the purchase. She sent vague photos of price tags and a paper sign printed saying what I assume is “no returns” in Albanian. After weeks of silence, I can only assume that she typed up the sign quickly in Microsoft word and printed it out (it wasn’t on company letterhead) and probably adjusted their manual label maker to add the euro symbol € since those types of price tags are printed manually via a label gun - you input the info you want and it just prints out the stickers. I used those in my retail days during high school and college. I know how they work. So, that was it, the corporate team didn’t even say anything, it was just a forwarded email from the clerk. This is just ridiculous at this point. It shouldn’t be this difficult to make a return. Aside from corporate Instagram account, we’ve experienced terrible customer service from Twinset. They’re clearly taking advantage of customers, and discriminate against tourists (at least in Albania). And that is unacceptable. I responded to this email demanding our refund and return label. I will continue to escalate until they comply. Maybe someone here is willing to help take care of this for us.