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SOLETRADER Reviews 

5,411
•
TrustScore 4.5 out of 5

4.5

Shoe shop
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Review summary

Created with AI, based on recent reviews

Considering 480 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and friendly store staff, noting that assistants are always polite, welcoming, and ready to provide great advice. Shoppers also deeply appreciate the remarkably fast delivery times alongside very competitive prices, making purchases both convenient and wonderfully affordable. Some reviewers were not happy with unexpected sizing discrepancies, explaining that certain shoes ran significantly too small and forced them to exchange for a larger fit. A small group of consumers additionally experienced frustrating product flaws upon arrival and encountered hurdles when attempting to process returns.

What people talk about most

Product

Clients share positive opinions on product, highlighting great prices, fast delivery, and an impressive... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting promptness and efficient... See more

Staff

Customers consistently note positive experiences with staff, highlighting friendly, helpful, and professional... See more

Service

Reviewers mention positive feedback about service, highlighting that staff members are exceptionally... See more

Price

Consumers find price to be positive and note competitive pricing compared to other retailers. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yesterday I visited the shop on the Upper level of Blue Water shopping centre . There was a very tactful approach by an assistant by the name of Josephine. She was polite smart and quick of mind . S... See more

Rated 5 out of 5 stars

Very good experience. Huge range, very competitive prices and super simple and cheap returns process. I’ll be back again and again if they continue to tick all those boxes. Excellent online store... See more

Rated 5 out of 5 stars

Used sole trader for many years aways good quality shoes price payed for three pairs very nice delivery nice and quick but packaging was not great all three boxes where damaged

Rated 5 out of 5 stars

I was looking for a specific boot that was sold out everywhere except for Soletrader. I rolled the dice and it was fully worth it. The boot arrived on time, the price was competitive and it looks like... See more

Company details

  1. Shoe shop

Written by the company

Founded over 60 years ago, SOLETRADER is a mecca for shoe addicts everywhere. Hand-selecting the best on-trend shoes, boots, and trainers, SOLETRADER offers superior collections for men and women, from vintage classics to modern originals.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(5,411)

438 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Shoes

Shoes , great style fit well , arrived as promised , great service

4 September 2026
Unprompted review
Rated 4 out of 5 stars

Be careful with size but lovely deck shoes

Their deck shoes are lovely with good colour combinations. Had to return my first pair as far too small in my usual size. Refund actioned very quickly. Bought the next size up which I have never had to do before with other shoes and they are ok but not a perfect fit but the quality and look of their deck shoes is good, just a shame about the sizing.

29 August 2026
Unprompted review
Rated 1 out of 5 stars

The sales assistant was great

The sales assistant was great, really friendly and helpful. I wanted a non-shop soiled pair which she ordered. However, when these arrived, the top of the left shoe with the eyelets was a different, much darker shade of brown to that on the front of the shoe. I've had the hassle of returning the shoes and paying an extra £2.60 for a product costing £140. The company should check the quality of their shoes before despatch, especially at this price.

18 August 2026
Unprompted review

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