SIXT car rental USA Reviews 

12,128
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 6,168 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and professional, helpful staff across various global locations, noting their positive attitude and efficiency. Reviewers frequently highlight the high quality of the vehicles, describing them as new, clean, and well-maintained, with a generally seamless rental process from pickup to return. However, some people mentioned that while prices can be competitive, it might not always be the cheapest option available. Some reviewers also reported concerns about specific vehicle conditions, such as receiving a well-used car with existing damage or low fuel levels. Additionally, a few customers noted issues with unexpected damage claims after returning the vehicle or encountering impolite staff and misinformation regarding rental terms.

What people talk about most

Service

Users describe positive interactions with service, highlighting that staff often goes above and beyond in all... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Product

Consumers find product to be positive, often receiving newer, clean, and well-optioned vehicles that are a... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers praising transparent and... See more

Location

Reviewers highlight ambiguous aspects of location, with some customers consistently experiencing excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything went well. The only disappointing thing was that we couldn’t get the app to work to unlock the key box, so we had to do a different transition at the counter, which ended up costing us mor... See more

Rated 5 out of 5 stars

I rent more than 10x a year and whenever possible I use Sixt. I know I’m going to get a newer, clean, well optioned vehicle. Generally speaking, renting a car can be a difficult process, but not at Si... See more

Rated 5 out of 5 stars

Associate was friendly and very helpful. They made sure all of our luggage would fit into the car she gave us. Car was practically brand new, a thrill to drive and fit my family’s needs perfectly.... See more

Rated 5 out of 5 stars

Booked using the App on my phone, and reconfirmed Drivers Licence etc. Seamless. No waiting at the office, a quick confirmation of Licence and Payment Details and, before you knew it, we were in... See more


Company details

  1. Car rental company
  2. Car rental service
  3. Car Sharing Location
  4. Limousine service
  5. Truck rental agency
  6. Van rental agency

Written by the company

👉 Visit our Help Center at sixt.com/help-center or get in touch with us. ✅ Welcome to SIXT car rental. We offer premium car rental at affordable rates, worldwide. Drive first class. Pay Economy. Premium vehicles without premium prices. We have over 222,000 rental vehicles in our fleet, which hosts models from some of the best car manufacturers in the world, including German favorites such as BMW, Mercedes, Audi and more. We also offer car subscription service with SIXT plus and chauffeur service / airport transfer with SIXT ride.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(12,128)

7,078 reviews in the last 12 months

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Rated 4 out of 5 stars

Nice staff.

The staff at Alicante airport I was in contact with spoke English without problems and was really friendly and helpful. My rental Opel was almost new. The Opel had random "computer issues", side mirrors not going in/out after locking/unlocking and once a "unknown" warning sound. I fixed both by restarting the car. This is my second Sixt rental but not the last.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

American renting a car in Munich

We rented a car in Munich near Ostbahnhof (East train station) via the app. We reserved an Audi A6 and that was the vehicle we received. We were actually about two hours late for our pickup appointment but that was no issue. I reserved using my Chase card which has primary protection on it - the representative understood and did not pressure me into extras. I loaded all my information into the app so check-in at the counter was quick and easy, maybe 5 minutes total. The cars in the garage were spectacular, lots of Mercedes, Audi, BMW, even Lucid selections. The car was brand new, was really well equipped with a ton of features, and it drove spectacularly. It was easy to navigate the app and ensure I had the add-ons to drive to Salzburg, Austria with just a small additional fee. We arrived back in Germany late and we had zero issues using the garage system with the instructions in English in the app. Parked it, dropped the key in the safe system, and walked right out. Additionally, I'm please to report I have not experienced any hidden charges after the rental was complete.

13 July 2026
Unprompted review
Rated 4 out of 5 stars

I had a great experience renting with…

I had a great experience renting with SIXT. The booking process was straightforward, the pickup was quick and efficient, and the staff were professional and friendly. The vehicle was clean, well maintained, and exactly as expected. Returning the car was just as easy, making the entire rental process smooth and hassle-free. I would definitely rent from SIXT again and recommend their service to others looking for a reliable car rental company.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer service

Their agents (ai or real - not clear), don't really read the message and there's zero wish to help. They switch off the chat in like 2 mins, so there's little time to reply or write a detailed message. I asked for a car category change. The rent total cost was about $1,100. While, on the website the rent price difference is about $70 between both categories, the agents said it'll cost around $500 and then, in two hours $600. Ridiculous. It was even cheaper to cancel and order again.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Ihab in the San Rafael

Ihab in the San Rafael , CA sixt location went out of his way to make sure we had the right vehicle for our trip. He is attentive , professional, and all around made the whole rental experience the best we’ve ever had. We will not go back to enterprise or hertz again. SIXT all the way! Thanks Ihab!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Sixt in Palermo airport in Italy

Sixt in Palermo airport in Italy. Sixt saved the day on our trip to Palermo. We originally had a reservation booked with Europcar, which they did not accept when we arrived in Palermo. Europcar did not offer any alternate solutions. We have booked with Sixt before, so we decided to try to book a new reservation with them. Andreas was our customer service agent and was so polite and helpful. He helped us get a new reservation. We then tried our car that we reserved, but with 5 passengers and 6 luggage, it was too small. Dominico and another agent outside with the cars helped us problem solve and play tetris with our luggage to ensure we could make it to our final destination. Without Dominico, we would not have been able to fit our luggage in the vehicle and make it to our destination. Highly recommend Sixt at Palermo airport. Every agent we encountered was kind, polite, and EXTREMELY helpful.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Don't book with a 3rd party to save a…

Don't book with a 3rd party to save a few dollars. It's not worth it...Book directly with Sixt so if there are any challenges they can be more easily handled by them....I was double charged for insurance from the 3rd party AND Sixt. Eventually after a couple weeks of phone calls, the extra charge was paid back to me. All customer service reps were doing their best to help solve my challenge...The car I rented from Sixt was top of the line! Easy pick up and return process at Amsterdam Schipol Airport. I will rent again from them and have many times in different countries over the past years. This was the 1st time I went with a 3rd party, not doing that again.

2 June 2026
Unprompted review

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