SIXT car rental USA Reviews 

We've been slowly moving from National to Sixt over the past few years. The two main reasons are better cars for more or less the same cost (National prices just keep creeping up while Sixt has stayed more or less flat), and much better vehicle availability in Europe, where we go at least 2x/year. The downside is that you earn status benefits more slowly with Sixt, and the rewards aren't great anyway. This is something they could improve on, but I also recognize that EU-based companies are much less rewards/status-oriented than US-based ones.

This rental in France was pretty seamless. We got the car we booked, and both pickup and dropoff (at a different location) were smooth, quick, and professional. The car was great, and exactly what we needed. My only complaint is that, despite Sixt having had me do a bunch of things online right after the plane landed to activate the "skip the line" key pickup feature, I still had to wait in a very hot, sweaty line as there is no "skip the line" option at the LYS branch and their AC was woefully inadequate (felt REALLY bad for the employees: I was only in that hotbox for 20 minutes and was about to pass out). This was not what I needed after 20 hours of travel.

Besides that, everything else was great and we will use them again at the holidays when we go back.

Service was alright, but the car I got was way bigger than I asked for. Made driving around town a hassle, honestly.

Good service, fast, efficient and kind. Car in good condition, easy to rent, pick up and return. Expensive but comparable to other rentals.

EXCELLENT SEAMLESS SERVICE - easy to work with, nice and neat vehicles. return process was perfect. keep it up thanks!

Very smooth and easy process. Given excellent service.

What makes this different than other rental co?
The staff, the person at the counter ( A trainee)
Was great, knowledgeable
You would think she was a veteran.
Then there was a person who walked me to my rental.
Showed me all the bells and whistles.
The car was clean,perfect for my 4 hr drive.
Return was just as easy.
Great overall experience.

great quality vehicles, easy and efficient collection and drop off.

I liked the ease of the check in process and the friendly staff at both the check in counter and the outside booth. The condition of the vehicle overall was good. However, I believe that there were about 6 documented existing scratches on the vehicle. Upon returning the vehicle the person checking the car in informed me there was a scratch on the top of the vehicle that wasn’t previously documented. I did nothing during the rental period that would’ve caused this scratch. In fact, it looked like a continuation of a previously documented scratch lower down on the vehicle. The issue, at this point, is still unresolved. If it ends up costing me anything, I will definitely not be renting a vehicle from SIXT in the future.

Every single person I encountered was helpful and efficient. I had a reservation at a competitor that had long lines and were disorganized with staff that told me two different things. I walked away and went to Sixt and it was awesome. It was also $200 cheaper for my week long rental with the same level car. I will go back to Sixt in the future.

I was told by a Sixt representative that in order to get back my cancellation fee ($100.00+tax) I had to make a new reservation then cancel my old reservation. I really only wanted an upgrade on my vehicle. Well, I thought I did what she said but according to the second customer rep. I did not. The customer rep I spoke to originally had such a heavy accent and talked so fast It was difficult to understand what she was saying. I Thought that I understood her directions after many questions. I asked to speak with a supervisor to see if he could waive the $100.00 cancellation fee for my mistake knowing that I've already made a new reservation and upgrade on my vehicle. The Sixt rep. said there's nothing they could do. Knowing that, Sixt lost a reservation and a customer for life for being inflexible which goes against common business sense. Sure, I made a mistake, but I came back to Sixt and reserved another car, and they still wouldn't make an effort to accommodate me. So, I had no recourse but to eat the $100.00 cancel the $1072.00 new reservation made within 24 hours and write Sixt off as a choice in rental cars in the future.

Very professional and helpful man at the reception who went out of his way to assist us. The car was in pristine condition.

Once again, we chose the SIXT rental office at the Tampa airport. And once again, we were extremely satisfied. The process of renting and picking up the car was very smooth and hassle-free (the staff was friendly; they didn’t try to push any unnecessary extras on us—on the contrary, they gave us good advice). After a week, we encountered a minor technical issue; we reported it, and a replacement solution was offered immediately—unfortunately, a car in the same category wasn’t available, but the manager provided us with a smaller car in a higher category.
The car return process was quick and easy.
I highly recommend them.

Hello ,
I want let you know that I was completely disappointed from. This last car rental in Madrid airport , I booked on your website a high end suv ( Skoda Karooq ) and I was offered a French cheap car Citroen , when I con=mplained at SIXT desk terminal 4 they told me it’s similar while the trunk size is much more compact and car quality very low , they offered me what I want but I have to pay extra , so I will leave very bad review on both your website and SIXT Madrid
Thanks for this bad experience 8 days .

Easy online booking. Counter staff were kind and helpful with no surprises. Easy access to the car in the terminal, whole process went smoothly. Thank you

As we were promised 15-20% discount from the desk agent, SIXT management denied it.
Further, we were provided a car parked on the street, not cleaned. And were charged fees for being at the train station parking. That to me sounds like theft.
I am not a happy client. I will not use SIXT again.

Good service and positive interaction with staff (helpful, not pushy).
Fast pickup and dropoff.

SIXT has become my goto vehicle hire company in recent years. They offer competitive prices, late model cars and the staff are always helpful.

We were 4 non-smoking adults renting a car for 4 days. Neither smoking, eating or drinking other than water and soda in the car. No comment was made when the Sixt lady went through the car at return, yet 4 days later they charged us an extra USD 500 for odor removal (sigarette smoke) - this almost doubled the cost of rent. They are not willing to listen to any arguments that we had a normal use of the car and this was totally unwarranted. I will never use Sixt again and cannot recommend anyone renting there as they can subjectively overcharge in retrospect without any chance of making your case. Stay away!!!

I thank employee Bassam Al-Maliki for his excellent service and fine manners.