Scan Computers Reviews 

49,887
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 3,507 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that ordering online is exceptionally quick and easy, with ordered products arriving rapidly the next day in secure packaging. Consumer groups also appreciate the highly competitive prices across components and the helpful support team when sorting out technical issues. Some reviewers were not happy with recurring delivery problems, noting frustrating instances where packages were sent to the wrong address or failed to arrive properly. A few other people also felt let down by troublesome warranty claims or receiving physical products that appeared faulty or previously used.

What people talk about most

Product

Consumers find product to be positive, highlighting competitive pricing and items arriving well packaged.... See more

Delivery service

People report positive experiences with delivery service, highlighting fast and efficient shipping times.... See more

Service

Reviewers consistently mention positive feedback about service, highlighting a seamless experience from start... See more

Order

Clients share positive opinions on order, highlighting the quick and efficient website UI, guest checkout,... See more

Price

Customers report great satisfaction with the pricing, often noting that items are very competitive or cheaper... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a motherboard, CPU and RAM to upgrade wife's computer. A quick efficient order and delivery process. Once built a couple of faults developed quickly with the motherboard, raised an RMA and MB... See more

Rated 5 out of 5 stars

I’ve known Scan for a long time, having worked in Tech for the past 27 years, and their reputation is good, but I was not prepared for this experience. I placed an order for an Asus laptop for my so... See more

Rated 5 out of 5 stars

Easy to order and guest checkout makes it super easy and not have to bother with another password. Not so good was that the CPU was labelled as free delivery, but this was not an option at checkou... See more

Company replied

Rated 5 out of 5 stars

I cannot fault my experience. Bought a graphics card 1 minute before cut off, delivered next day before 4pm. Product was exceptionally well packaged. I have no problem recommending Scan after year... See more


Company details

  1. #26 of 93 best companies in Computer & Accessories store
  2. #14 of 40 best companies in Camera shop
  3. #18 of 49 best companies in Computer Hardware Company
  4. #24 of 82 best companies in Computer Shop
  5. #47 of 162 best companies in Gaming services
  6. #27 of 61 best companies in Music shop

Written by the company

Here at Scan we’ve spent over 30 years focusing on just three things – technology, people, and how we bring them together. Whatever your passion, be it PC gaming, professional graphics, video editing, music production, high performance compute or even the latest in artificial intelligence – we have a team of specialists ready and waiting to help you find exactly what you need, even if it’s just some good friendly advice. Our family of over 400 teammates live and breathe our 3XS philosophy of providing customers with the best Specification, Service and Satisfaction, which is reflected by the hundreds of media and industry awards Scan has won, and by more than 40,000 positive reviews on Trustpilot.

Written by the company

Specification + Service = Satisfaction
Scan Computers has been selling components, software and building custom PCs, workstations, laptops and servers from our state-of-the-art factory in the UK for more than 25 years earning us over 300 industry awards. The cornerstone of our business philosophy is 3XS: Specification, Service and Satisfaction. Specification means we only sell high-quality branded components in our PCs, no unbranded brown boxes here; Service means keeping our customers informed at every stage of their order, including a web portal and SMS messages; Satisfaction means we benchmark every system we build for 24 hours ensuring that they perform brilliantly and reliably, day in and day out. View our website, telephone or visit us in person to discuss your requirements and let us tailor make a system for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50k reviews

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Asks customers to review

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4.8

All reviews

(49,887)

3,182 reviews in the last 12 months

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Rated 5 out of 5 stars

Great price, easy checkout

Great price, very easy to checkout. Would add that it would be great for us who use apple pay to just jump to the apple pay payment as all the details for the purchase and delivery are provided by apple. just makes it that bit easier to make the purchase

6 September 2026
Rated 5 out of 5 stars

Amazing customer support.

Amazing customer support.

Long story short, the packaging was damaged during shipping and one part was missing from a self-assembly stand. I contacted customer support and received a response within a day. The following day, a replacement part was sent out, and I received it just two days later.

Adrian J was incredibly helpful throughout the whole process — professional, responsive, and quick to get everything sorted. I really appreciated his help and the overall level of service.

Would definitely recommend.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Consistent quality service.

Reliable, Quality products, Ease of use (website) Excellent information provided, quality images of products, Fair pricing, Massive choice, Always excellent service by phone or website ! first class business.

5 September 2026
Rated 5 out of 5 stars

Easy buying experience

Simple to use website points to an efficient company which makes it easy for you to buy. You are also not forced to register with a password unless you want to.
I visited the site to buy one particular item but will bookmark it for future consideration.

5 September 2026
Rated 5 out of 5 stars

Fast, efficient and kind service

Bought a computer nearly a year ago, working perfectly for ages until one of the fans started rattling. They shipped a replacement under warranty same day. Wonderful service from Jack.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Great after sales service

An email about a technical problem with a new laptop resulted in a very helpfull reply in only a couple of hours from a very helpful HUMAN. Many thanks Scan. So refreshing after so many other companies are turning to frustrating bots.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

A thankful reconsideration

Whilst navigating the website i couldnt find anything negative to point out, the UI is clean and concise and the process of payment was quick. On prinipal i had to give 5 stars. I considered giving 4 stars but then it dawned on me, there was simply nothing to fault.

5 September 2026
Rated 5 out of 5 stars

After building my pc i had one issue…

After building my pc i had one issue where the graphic must be connected via a Display Port cable and not HDMI.
Once i got the software installed its very fast, quiet, and i am happy like a child in a sweetshop. Scan also connects everything in place that gets tested before sending! I now use Scan for major builds.

20 August 2026
Unprompted review

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