CCL Computers Reviews 

Bought a ROG Oled monitor from them last year. 1 year later and it develops sudden severe image retention.

I go to do an RMA on ASUS's website only to find my invoice has one serial number, the box has a different one, the monitor itself has a sticker with a serial matching the invoice but beneath that is a DIFFERENT serial from the other two.

Rung them and they asked for an email with photos, then just completely ignore anything.

So now stuck with a £400 monitor that decides when it want's to work or not. GG

Great experience talking through a custom PC build with on the phone. Josh couldn't be more helpful.

I ordered a Nvidia RTX pro 4500 gpu, during the processing of my order they increased the price by £2000. After chasing for 10 days they have now informed me that they are cancelling my order. An example or corporate greed over customer service.

Ordered a motherboard that arrived late my pc expert fitted it and found the board was completely dead why wasn't it tested beforehand and to top it off you wanted photos and video evidence and no replies to my emails update I've sent photos and a video and now won't except it back unless my engineer takes loads of different angle photos it's faulty no amount of photos will change the situation will never use this company again in response to your reply you stated that we bent the cpu pins however we did not and if I don't get a replacement I will take this further as I see other people have had issues with yourselves

Terrible. Ordered a 24” monitor that was supposed to arrive on Friday. It didn't arrive and had no communication from CCL to say why. Called them on Saturday morning and they said they’d been expecting stock but it hadn’t arrived. I wasn't even aware they didn't have it in stock. I never order goods from companies unless they are in stock. I asked them what they did have in stock and was told another brand which was the same price and ready to go. I ordered that. Got no tracking number through by Tuesday so I called them again and was told that isn’t in stock either! Unbelievable. Cancelled and will never use these dishonest jokers again.

Fantastic pre-sale customer service from Joshua! Really helpful and answered all my questions promptly and politely. Made me feel very confident going forward with the purchase....as good as having someone to actually talk to in person.

Ordered an in Stock UPS on Sunday with next day shipping. On Tuesday I chased to be told that the product was out of stock, was promised a call back before the end of the day.

No Call.

On Wednesday I called and explained that it was critical that I had a UPS by Thursday. The gentleman on the phone swapped the out of stock product for an instock product and told me it would be shipped that day, for delivery on Thursday.

It is now Thursday and there's still no UPS. The gentleman I spoke to today told me that was because there was an outstanding balance on the order. I received no request for payment, and the advisor from Wednesday said nothing about the pricing being different.

Extremely frustrating.

DO NOT USE CCL

I recently purchased the 5800X3D on rerelease for the AM4 anniversary. Unfortunately for me it came faulty, and it only got worse from here. I contacted support which took a couple days for a reply but that’s fine. They asked me to return the CPU before they could refund / replace it, which I thought was backwards but apparently this is their process. They sent a DPD label and I dropped off at a locker as instructed. After a couple days I emailed to check if they received it which they hadn’t, I gave them the drop off location/time/date even down to what I was wearing so they could contact DPD check the CCTV and see the proof. After about 5/6 days DPD had concluded their “investigation” saying I’d never dropped it off, I suspect they made an error and potentially lost the parcel. CCL specifically Peter & Daniel who I was dealing with said essentially this is my problem and they won’t be replacing it. Their customer service is appalling, I’ve paid £300+ and no CPU to show for it because DPD have lost the parcel…I’ve replied to their email and since been ignored for over a week now. If there was a 0 for service from this company it still wouldn’t be low enough.
DO NOT USE THEM.

My product was faulty, I sent it for diagnosis and was told yes it was faulty and they would send a like for like replacement. The replacement was sent to the wrong place and I was then offered manufacturers return, but this was in fact already reserved for somebody else. 3 months later still no replacement and they agreed a refund. This then took a while and it turned out they had refunded my old credit card, after they had been informed, and confirmed that they would send my refund to a different account.

Bought a 9070xt Taichi 30 mins before cut off time for shipping next day delivery, card arrived next morning via dpd in perfect condition. Very happy with both card & the service provided by CCL :)

Another order another "I have been informed by our accounts team this has failed on the address checks"
I have sent again a photo of proof of address and due to proof not being another I have to wait for the refund before I can purchase and there support number is out of office

3rd time I have ordered from them 2nd time direct and the same issue.
If purchasing direct go via Amazon and they won't have an issue that way but issue going direct

Bought a prebuilt for ~£2.4k and it unfortunately has a very cheap mobo with only one m.2 slot and 5gbps usb ports, other than that its well built but the lack of a second m.2 drive or capable VR is a little disappointing for the price.

I very rarely leave reviews, but as a first time customer I thoroughly recommend CCL Computers. Website is excellent, particularly around highlighting potential incompatibilities when selecting components for a build. I also had an issue with payment due to billing / delivery address mismatch which was dealt with promptly and professionally. Components were delivered on time and well packaged.

I recently had to go through an RMA process with CCL for an ASRock B850I motherboard that failed and critically caused physical damage to my CPU.
​To be fair, CCL’s customer service communication was prompt, and they were quick to facilitate the return. However, I am deeply disappointed by their rigid refusal to issue a refund. Given the widespread and well-documented reports regarding this specific motherboard model's tendency to overstress and "kill" Ryzen CPUs due to aggressive voltage management, I consider this product fundamentally dangerous.
​I explicitly requested a refund because I have zero confidence in the safety of this model, even as a replacement. A like for like replacement simply risks damaging another CPU. CCL ignored my concerns about the inherent risks of this hardware and refused to offer any path other than a replacement, leaving me to deal with a component I believe is a fire/hardware safety risk.
​
Verdict: If you are looking for a retailer that replies to emails quickly, CCL is responsive. But if you have the misfortune of receiving a product with a known, dangerous design flaw, do not expect them to prioritise your hardware's safety over their standard "replacement only" policy. I would strongly advise looking elsewhere if you are considering this specific ASRock board.

My 14yr old son bought a part to build his own PC and there was a mix up with what he thought he ordered and actually what he needed to build it. His mistake but Joshua and Tristan were extremely helpful and very kind in sorting out the missing bits and sending them out to us. Really made him aware there are good customer services in some companies. A+++

The support from Oliver was excellent and very professional

I ordered a new PC case, PSU and CPU Cooler from CCL. There was a sale on, so this made the already great value parts even cheaper.

It seems like there's a built in compatibility tool within the checkout basket which is cool. Shows any potential issues with selected parts.

After purchasing I got a confirmation email, and was waiting for several days with no update as to where/ when the order was going to arrive.

So I sent an email, and someone got back to me. And updated me. The communication could be better! Leaving customers in the dark for several days isn't good. I thought CCL had fobbed me off and took my money at one point and you don't want potential customers to think they've been robbed.

Overall, the parts arrived intact, the packing and packaging was ace. The parts themselves are great.

I'm currently building a new PC so, I will definitely be buying more bits and bobs from CCL in the future!

DpD failed to deliver my item 3 times, howeer when I spoke to CCL about the issue, after a few calls they managed to get the product delivered the next day, DpD were not helpful at all, but the customer service from CCL = Flawless!

Very good service and fast delivery, let down by DPD (as you know)
I will use you again.

I ordered a new PSU for my computer last week, was initially a little worried after a few days without hearing anything about my order being dispatched so sent an email and they replied quickly with an update saying the item was expected from their suppliers the following day. The next day the item was dispatched using a quicker method than I selected at checkout. The part works perfectly and the customer service was great so would definitely recommend this company!