CCL Computers Reviews 

Placed an order over a week ago, the account showed order cancelled a week later. When I contacted support I was told it was because the billing address did not match the delivery address when they were identical.

I was told I was emailed about this. The issue being the email came from a completely separate company not named ccl.

So effectively they have kept my money for a fortnight, delivered nothing, emailed from a company I knew nothing about that ended up in spam all for an issue that does not exist. I have since used the bank card to purchase online from elsewhere this is absolutely a them problem.

I cannot stress this enough, if you want to actually get your order don’t use this company. Now queue the generic agent response that is not helpful just like every other negative post here

I received a GameMax Iceburg 120mm AIO ARGB CPU Water Cooler from CCL Computers, and during the very first installation, the plastic retaining point on the pump housing sheared under standard, gentle hand-tightening. It was clearly a manufacturing defect / brittle plastic.
I contacted customer service immediately (within 3 days of delivery) to exercise my short-term right to reject under the UK Consumer Rights Act 2015. However, customer service (Ryan) dismissed it as "user error" and "accidental physical damage," stating it wasn't covered under the manufacturer's warranty—completely ignoring my statutory legal rights as a consumer.
Suggesting a customer just buy another one because it is "economical" is incredibly poor service, especially as a returning customer. I have formally escalated this to management and will be raising a chargeback with my bank and contacting Trading Standards if CCL continues to refuse a refund for a defective product.

Bought a pc last year, then this year started having problems with my pc not starting up properly and always going in to bios set up, got in touch with them about earlier this year around may time, told them what was happening and they said they would send me a new part out to fix it, now in october and im still waiting for the part

30 days ago I ordered parts from they never came spending £364 pound eventually after a lot of hassle they came except the graphics card you will see My previous post apologies it will not happen again
Despite contacting Daniel olive screen shots a month later from DPD saying this has not been sent still no refund for non delivery
Ccl computers appear to have been dissolved in July 26
And opened under another name
Do they have money problems is that why Iam not getting refunded
I am now taking legal action to recover my money and out of pocket expenses

I’ve used them for around 30 years, going right back to when they operated from a tiny little white building. I’ve also used them extensively through my company, and they’ve supplied a huge amount of equipment for my business over the years.

Unfortunately, after my latest experience, I won’t be using them again.

I had to RMA one of our server CPUs due to low-level degradation and provided a detailed explanation of the exact fault. It took around four weeks for them to test the CPU and approve the RMA. Because the server was needed for work, I couldn’t reasonably wait that long and had already been forced to purchase a replacement CPU.

Despite being such a long-standing customer, I wasn’t offered the option of a refund.

I strongly believe in supporting local businesses and have deliberately done so for many years, but there comes a point where customer service has to count for something too.

In future, I’ll simply buy this type of equipment from Amazon. In many cases it’s cheaper, and my experience with returns and refunds has been far more straightforward. It’s disappointing that after roughly 30 years as a customer, this is where things have ended.

Excellent pre sales advice helper me bottom out the best options for new gaming PC. Joshua has been brilliant - very quick, responsive and helpful. PC
hasn't yet arrived but I feel very positive about any post-sales issues because I have found CCL so helpful and responsive.

Ordered a motherboard, order went through and received confirmation. Notified later that the board was out of stock, and not due back for 5 weeks. 2 stars because they did offer a refund but a waste of my time - having to order from Overclockers - should have done that anyway.

Ordered a piXL CM32G7, 32" UHD IPS monitor. It was meant to be 144hz, but a 165hz model turned up... bonus! Delivered on time, exactly as expected, no issues.

Its for my son's gaming PC, so I didn't want to spend much, but he's obsessed with FPS, so I wanted something faster than 60hz, but the 32" UHD IPS monitors in this range are all £600 upwards. The Pixl was less than half this, so I wasn't expecting much, but I was wrong to think so.

The height adjustable stand is metal, sturdy, and stronger and more robust than the more expensive LG monitors I buy for work.

The colour is more vibrant than my HP professional IPS monitor at twice the price. I wouldn't say its colour accurate, but games look great.

The 165hz refresh rate is so incredibly smooth it blew my mind. Unfortunately, its now making me think I need to replace my own monitor, so its actually cost me a lot more than I was expecting, but only out of envy.

I really do rate this pIXL monitor very highly. Very impressed overall.

Bought a ROG Oled monitor from them last year. 1 year later and it develops sudden severe image retention.

I go to do an RMA on ASUS's website only to find my invoice has one serial number, the box has a different one, the monitor itself has a sticker with a serial matching the invoice but beneath that is a DIFFERENT serial from the other two.

Rung them and they asked for an email with photos, then just completely ignore anything.

So now stuck with a £400 monitor that decides when it want's to work or not. GG

Great experience talking through a custom PC build with on the phone. Josh couldn't be more helpful.

I ordered a Nvidia RTX pro 4500 gpu, during the processing of my order they increased the price by £2000. After chasing for 10 days they have now informed me that they are cancelling my order. An example or corporate greed over customer service.

Ordered a motherboard that arrived late my pc expert fitted it and found the board was completely dead why wasn't it tested beforehand and to top it off you wanted photos and video evidence and no replies to my emails update I've sent photos and a video and now won't except it back unless my engineer takes loads of different angle photos it's faulty no amount of photos will change the situation will never use this company again in response to your reply you stated that we bent the cpu pins however we did not and if I don't get a replacement I will take this further as I see other people have had issues with yourselves

Terrible. Ordered a 24” monitor that was supposed to arrive on Friday. It didn't arrive and had no communication from CCL to say why. Called them on Saturday morning and they said they’d been expecting stock but it hadn’t arrived. I wasn't even aware they didn't have it in stock. I never order goods from companies unless they are in stock. I asked them what they did have in stock and was told another brand which was the same price and ready to go. I ordered that. Got no tracking number through by Tuesday so I called them again and was told that isn’t in stock either! Unbelievable. Cancelled and will never use these dishonest jokers again.

Fantastic pre-sale customer service from Joshua! Really helpful and answered all my questions promptly and politely. Made me feel very confident going forward with the purchase....as good as having someone to actually talk to in person.

Ordered an in Stock UPS on Sunday with next day shipping. On Tuesday I chased to be told that the product was out of stock, was promised a call back before the end of the day.

No Call.

On Wednesday I called and explained that it was critical that I had a UPS by Thursday. The gentleman on the phone swapped the out of stock product for an instock product and told me it would be shipped that day, for delivery on Thursday.

It is now Thursday and there's still no UPS. The gentleman I spoke to today told me that was because there was an outstanding balance on the order. I received no request for payment, and the advisor from Wednesday said nothing about the pricing being different.

Extremely frustrating.

DO NOT USE CCL

I recently purchased the 5800X3D on rerelease for the AM4 anniversary. Unfortunately for me it came faulty, and it only got worse from here. I contacted support which took a couple days for a reply but that’s fine. They asked me to return the CPU before they could refund / replace it, which I thought was backwards but apparently this is their process. They sent a DPD label and I dropped off at a locker as instructed. After a couple days I emailed to check if they received it which they hadn’t, I gave them the drop off location/time/date even down to what I was wearing so they could contact DPD check the CCTV and see the proof. After about 5/6 days DPD had concluded their “investigation” saying I’d never dropped it off, I suspect they made an error and potentially lost the parcel. CCL specifically Peter & Daniel who I was dealing with said essentially this is my problem and they won’t be replacing it. Their customer service is appalling, I’ve paid £300+ and no CPU to show for it because DPD have lost the parcel…I’ve replied to their email and since been ignored for over a week now. If there was a 0 for service from this company it still wouldn’t be low enough.
DO NOT USE THEM.

My product was faulty, I sent it for diagnosis and was told yes it was faulty and they would send a like for like replacement. The replacement was sent to the wrong place and I was then offered manufacturers return, but this was in fact already reserved for somebody else. 3 months later still no replacement and they agreed a refund. This then took a while and it turned out they had refunded my old credit card, after they had been informed, and confirmed that they would send my refund to a different account.

Bought a 9070xt Taichi 30 mins before cut off time for shipping next day delivery, card arrived next morning via dpd in perfect condition. Very happy with both card & the service provided by CCL :)

Another order another "I have been informed by our accounts team this has failed on the address checks"
I have sent again a photo of proof of address and due to proof not being another I have to wait for the refund before I can purchase and there support number is out of office

3rd time I have ordered from them 2nd time direct and the same issue.
If purchasing direct go via Amazon and they won't have an issue that way but issue going direct

Bought a prebuilt for ~£2.4k and it unfortunately has a very cheap mobo with only one m.2 slot and 5gbps usb ports, other than that its well built but the lack of a second m.2 drive or capable VR is a little disappointing for the price.