I purchases the Bambino coffee machine. Upon delivery I thought how difficult it looked to set up. After downloading the app all stages were mentioned in detail and so easy to follow, including all c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shylla ( spelling) at customer support spent 45 minutes online video call sorting my bambino button problem and other issues. Extremely helpful and patient till we sorted the problem. That’s after... See more
Company replied
I am 80 years old & was having difficulty to send as I didn't have a suitable box also 5 weeks ago I fell & broke my shoulder. You kindly sent a new toaster & I was able to swap over. Sadly my husb... See more
Company replied
I’m extremely grateful for the amazing support I received from Sage. I had an issue with my Barista Pro, and their customer service team handled everything so professionally and efficiently. The... See more
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Company details
- #97 of 134 best companies in Appliance shop
- #5 of 10 best companies in Appliances customer service
- #30 of 37 best companies in Coffee machine supplier
Written by the company
In May 2013, the Group launched a range of 17 of its premium designed and developed products into the United Kingdom under a new Group owned brand called Sage™. The brand identity and positioning of Sage™ is aligned closely to the new global Breville brand identity and ‘food thinking’ strategy. Award winning kitchen appliances designed to inspire people to produce perfect food and beverage results in their own homes with ease. From espresso machines to food processors, the innovation in each appliance delights. The scents, sights and sounds of cooking awaken memories and create new ones. Shared with the people in your life who matter most. This is why we do what we do. Listen. Obsess. Innovate. Test. Refine. Design.
MySage
Written by the company
- Create a My Sage account and get access to all our support features
- Create a My Sage account and get access to all these amazing features: Personalized Tutorials and Support for each purchased or registered appliance; Masterclasses; view your Orders, your Subscriptions; Get easy access to promotions applicable to your purchases. For example for the UK visit: https://www.sageappliances.com/uk/en/mysage.html
- Inspiration for the Season from the Sage Test Kitchen
- For more features, simply visit our homepage and click on Learn in the top menu bar. Make sure to visit the very new Recipe page, continuously updated by our Sage Test Kitchen so that you are inspired further to master every moment with your Sage Appliance.
- Live Video Sharing Support
- As proven by many reviews here, this is a very effective tool. Our team can easily invite you via a link to share the camera view of your mobile device, so that you can share your experience with the appliance live. This allows us to easily diagnose and propose the quickest solution for you. How does this work? If you are in a Chat session, we simply send you a link and if you are on a phone call, we send you an email with a link, from there you can easily switch to the Live Video session.
Sage Repair Service (Espresso Machines Only) | Terms & Conditions*
Free shipping and repair cost estimate for Sage espresso machines
At Sage, we want to make your repair process as smooth and hassle-free as possible.
Our repair service is currently available for Sage espresso machines only.
If you own a different Sage product, our Customer Support team will be happy to assist you and guide you to the most suitable solution. Any solution provided will depend on your warranty status and will be determined at Sage’s sole discretion.
For repairs, we will provide a prepaid shipping label and packaging (when available and specifically requested by you) at no cost. Depending on your location, our repair centre may contact you directly to arrange return and or packaging for your convenience.
We guarantee that your espresso machine will be repaired using only original Sage parts by our highly qualified and trained engineers, ensuring the best possible outcome and performance.
If you send your unit in its original packaging and it gets damaged during transport, do not worry. We will return it in specially designed eco-friendly packaging to ensure it arrives safely back to your home.
All repaired or replaced parts come with a Sage 1-year Limited Commercial Guarantee. During this period, we will repair or replace any defective product or part at our discretion. Your statutory rights also apply.
*Guarantee exclusions are listed here: https://www.sageappliances.com/uk/en/support/sage-guarantee.html
Sage repair services are exclusively offered by our authorised service centres for customers located in directly supported countries. For more information on supported territories, see point "4.4 Delivery" at https://www.sageappliances.com/uk/en/legal/terms-and-conditions.html
Contact info
4.3
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The customer service was excellent
The customer service was excellent. The process was very smooth.
25 August 2026
Reply from Sage Appliances
Dear Lorena,
Thank you for your kind feedback. We’re delighted to hear that the process was smooth and that you received excellent customer service.
Kind regards,
Sage Appliances
Reply from Sage Appliances
Dear Deb,
Thank you for your wonderful feedback. We’re delighted to hear that you had a five-star service experience and that you’re enjoying your Sage Barista.
Kind regards,
Sage Appliances
Replace Sage Bambino Plus
Needed to replace Sage Bambino Plus and customer service team were very helpful and efficient in doing this.
29 August 2026
Reply from Sage Appliances
Dear Customer,
Thank you for your feedback. We’re pleased to hear that our customer service team made the replacement process straightforward and efficient.
Kind regards,
Sage Appliances
First class service
First class service, professional and efficient. Sage treated me well and sorted my problem
5 September 2026
Reply from Sage Appliances
Dear Mike,
Thank you for your kind words. We’re delighted to hear that you received professional and efficient support and that the difficulty was resolved.
Kind regards,
Sage Appliances
So helpful on the phone
So helpful on the phone. She did a video call to help diagnose the problem and sent the part needed to fix it.
Thanks so much
5 September 2026
Reply from Sage Appliances
Dear Steve,
Thank you for your wonderful feedback. We’re delighted that the video call helped diagnose the challenge and that the required part could be arranged to get things sorted.
Kind regards,
Sage Appliances
Best customer care ever
Best customer care ever! Mariam was simply amazing. She provided such personable, attentive, and empathetic service. A truly excellent experience!
4 September 2026
Reply from Sage Appliances
Dear George,
Thank you for your fantastic feedback. We’re delighted to hear that Mariam provided such attentive, empathetic, and personable support. We’ll be sure to share your kind words with her.
Kind regards,
Sage Appliances
Awful customer service
I had an awful experience the two times I contacted you. The line had a delay on it, so the "customer services operatives" talked over me. They were like robots, just following a script. They kept putting me on hold. Then the line would drop. Then they - in one case - called me back, in the other didn't. USELESS. I now have to call again because the wrong part was sent. I have to research it myself, and be prepared to deal with this terrible system.
4 September 2026
Reply from Sage Appliances
Dear James,
We’re very sorry to hear about your experience, particularly the communication difficulties and receiving the incorrect part.
We will review what happened, and our team will follow up with you directly to clarify and assist further.
Kind regards,
Sage Appliances
Excellent Customer Service
After a few months of usage I had a problem with a Sage kettle. I contacted Sage customer service with details of the problem and within a short time they had authorised the dispatch of a replacement and arranged to have the damaged kettle returned to them at their expense. Overall the process was very quick and efficient.
3 September 2026
Reply from Sage Appliances
Dear Len,
Thank you for your kind feedback. We’re pleased to hear that the replacement process was handled quickly and efficiently, and that the return of your kettle was arranged smoothly.
Kind regards,
Sage Appliances
the Bambino coffee machine.
I purchases the Bambino coffee machine. Upon delivery I thought how difficult it looked to set up. After downloading the app all stages were mentioned in detail and so easy to follow, including all cleaning processes.
Advice on the grinding etc of the coffee beans and how to get the best possible results for a very satisfying cup of coffee.
4 September 2026
Reply from Sage Appliances
Dear Chris,
Thank you for your thoughtful feedback. We’re delighted to hear that the setup guidance and app made getting started with your Bambino straightforward and helped you get the best from your coffee.
Kind regards,
Sage Appliances
Youssef was very helpful and clear on…
Youssef was very helpful and clear on his instructions. Kudos!!
3 September 2026
Reply from Sage Appliances
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that Youssef provided clear and helpful guidance. We’ll be sure to share your kind words with him.
Kind regards,
Sage Appliances
Very understanding and helpful
3 September 2026
Reply from Sage Appliances
Dear Lesley,
Thank you for your feedback. We’re pleased to hear that you found our team understanding and helpful.
Kind regards,
Sage Appliances
Reply from Sage Appliances
Gentile Sergio,
Grazie per il suo feedback. Siamo lieti che abbia trovato il nostro team disponibile, come sempre.
Cordiali saluti,
Sage Appliances
Dreadful Music
I very much dislike the music that you play when putting customers on hold. It is very, very irritating.
Also, while the first customer service person had put me on hold, the call was disconnected after 13 minutes, so I had to go through everything again.
I won't know if the issue has been satisfactorily resolved until I receive the product.
2 September 2026
Reply from Sage Appliances
Dear Susan,
Thank you for sharing your feedback. We’re sorry to hear that the hold experience and disconnected call added unnecessary frustration. We also appreciate your comments about the hold music and will pass this feedback on.
We have sent you a follow-up email to confirm the current status. If you have any further questions or need an update regarding your order, please let us know and we’ll be happy to assist.
Kind regards,
Sage Appliances
Failure to address problems of an expresso machine under warranty
We have a sage barista coffee machine. For 18 months it worked perfectly, it then developed an intermittent fault whereby it would sometimes not turn on. I contacted Sage who sent out an engineer after 10 days by which time the machine was working again. It is now frequently not working as again today. I rang Sage whe were very pleasant and tried to be helpful but they just again suggested sending an engineer - another 10 days without a cóffee machine. Truly hopeless. At some point in time Sage surely should replace faulty machines rather than leave customers without coffee
2 September 2026
Unprompted review
Reply from Sage Appliances
Dear Mark,
Thank you for sharing your experience. We’re sorry to hear of your experience and understand how frustrating it is to be without your machine while further assessment is arranged.
We’d like to gently clarify that, particularly with intermittent concerns, further inspection may be necessary to identify the underlying cause and ensure the most appropriate resolution is provided. A replacement is not always the first step where a repair or further assessment may resolve the concern.
That said, we appreciate the inconvenience this has caused. Our support team will follow up with you directly to review the situation and provide further assistance within our framework.
Kind regards,
Sage Appliances
Great consumer care
I wanted to buy a spare inner pot for my risotto maker. But the spare part wasn’t available to buy. It was out of stock. I called consumer care. They were going to send me a link to pay but it wasn’t working. I called again: they send me a new one. No questions asked. Arrived fast.
1 September 2026
Reply from Sage Appliances
Dear LFC,
Thank you for your wonderful feedback. We’re delighted that our team could find a solution and arrange the replacement inner pot for you so quickly. It’s great to hear that it arrived promptly.
Kind regards,
Sage Appliances
Reply from Sage Appliances
Dear Richard,
Thank you for your feedback. We appreciate you taking the time to share your experience with our troubleshooting support.
Kind regards,
Sage Appliances
Sage Customer Service is amazing
Sage Customer Service is amazing.
I called to buy a replacement accessory and the help I received to locate it was absolutely fantastic. They go out of their way and so pleasant to speak to.
6 February 2026
Reply from Sage Appliances
Dear Maxine,
Thank you for your fantastic feedback. We’re delighted that our team went the extra mile to help you find the replacement accessory you needed and made the experience such a pleasant one.
Kind regards,
Sage Appliances
Reply from Sage Appliances
Dear Murat,
Thank you for your kind feedback. We’re delighted to hear that you had a great experience with our customer service team.
Kind regards,
Sage Appliances
Amazing customer service support
Customer service has always been helpful in helping with issues with the machine and resolving them
6 August 2026
Unprompted review
Reply from Sage Appliances
Dear Sweta,
Thank you for your wonderful feedback. We’re delighted to hear that our customer service team has consistently been helpful in supporting you and resolving the challenge you’ve experienced with your machine. We truly appreciate your continued confidence in Sage.
Kind regards,
Sage Appliances
Poor customer service
Most of your replies to me ignored the detailed information I had already provided on the faulty operation of the machine. It seemed to me that I was dealing with AI driven responders rather than real human beings.
Lots of reassurance about my time and patience and the Sage family but no solution to the underlying problem.
Full refund from retailer.
31 August 2026
Reply from Sage Appliances
Dear MW,
Thank you for sharing your feedback. We’re sorry that the support provided did not feel sufficiently focused on the information you had already shared.
We’d like to gently clarify that our troubleshooting guidance is intended to systematically assess the behaviour described and rule out possible causes before determining the appropriate resolution. We appreciate, however, that repeated or seemingly unrelated steps can make this process feel impersonal when their purpose is not clearly explained.
We’re pleased that the matter has now been concluded with your retailer, and we appreciate your feedback on how we can make our communication clearer and more relevant.
Kind regards,
Sage Appliances
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