Jessica Lowes made the experience streamlined. She assisted with setting up the leave and timesheets to best suit our organization. She was friendly, helpful, and supportive throughout the process.

James was extremely knowledgeable and professional. I was dreading doing the bank reconciliation because I thought I'd have to go back five years to sort everything out. Thankfully, James showed me a much quicker and easier solution that saved me a huge amount of time.

He took the time to understand the issues I was having with the bank and explained everything clearly. He also helped me with foreign currency transactions, removing old remittances, and resolving issues with our Stripe account.

I really appreciated his patience, expertise, and support throughout the process

James Denston was a real professional, polite and sorted all my concerns thank you James

Signed up for Sage Sole Trader through Barclays 12 months free (then 50% after that) only to find out that you get NO support whatsover as its 'free'.
I cannot connect it to the bank account, just says constantly connecting and no one is willing to help and tried all online fixes.
Is this really the best a company like Sage can do? Obv if your software does not work I will not be buying it. Strange times we live in to have no support for a £240 per year program

I would whole heartedly recommend sage support . I have used them so many times, each time was made easy and solved the problem because of there knowledge of the system. Even if your not of an older generation and have a thorough knowledge of the system , it’s peace of mind just in case there is the one time…

Easy to contact and problem resolved and very helpful

I'm selling Kota
Everyday in the morning

Had a query related to the bank feed that I’ve just started using, the customer service is second to none, have used Sage for 23 years and have had nothing but helpful friendly advice , and I’ve called a few times! but that’s my bad, and lack of skill set that I’ve had to learn on the way. As usual the query was sorted straight away. Many thanks

Honestly it's my first time playing this game

Had a query with the accounts production software which their operative Heba seemed somewhat out of her depth trying to rectify. Put us on hold a few times to try and locate a resolution but the eventual 'instructions' provided were just rejected when input. Paid a small fortune for a product that does not work. Have asked for either a resolution to this or a refund so that we can subscribe elsewhere. Still awaiting any further response but not holding our breath! Once they have customers' funds any semblance of customer service simply evaporates!!!!!!!!!!!!!!!

If I can do zero I would, horrible they keep billing me even if my subscription is zero and cancelled. First it was around $9.61 just now is $100.68 too much for long time unsubscribe software. I called and they asked about my account number and told them I don't have any and all I can disclose is my account information ( because I have no subscriptions and never received any receipts from the moment they charged me) then three customer service person misses to dispute. The first person just hanged up after I told her I don't have account number but I am log in to sage with all my account information then she told me "well I can't help you without account number" and hung up. The second one told me he can't help me because a right person can help me instead and then gave me the phone number of the first person that hung up on me. Then I dialed again that phone number and hoping he can help me, again he was not able to help me and I am bursting with anger already. What kind of customer service and product is this. HORRIBLE.

I edit this to let Sage know that I did not receive any email from them.

Sage worked together with my technician and resolved the issue quite quickly - A Great team effort

Really excellent call, running through the key functionality just like you would with a work colleague, including any tips or things to watch for - just what i wanted.

The team have been great and very patient when things have not gone to plan at my end.

Paul Jones has been exceptionally patient when initially the IT on my side was not being cooperative. Clear on instructions and generous with help on some of the tasks.

They don't contact you back when there's issues. I've been trying to contact them for months. Sent emails I get a case number and no responses thereafter.

They just keep billing you even if not worked on.

This is the worst app i have ever tried to use. There is absolutely no way to navigate or understand how or when to use it. Its free but its useless.

I have never used Sage before Fran made it so simple for me - Frustration changed into Smile. Perfect customer support- Thank you

I have had exceptional service from Sage for many years, and today was no different. Caprice was extremely knowledgeable and reassuring throughout the process of sorting out my accounts problems.

Liam was great today and resolved all our queries