Odoo Reviews 

Its a good experience working with Odoo. They are very supportive

I had a really great experience because the service respond was very quickly, also I was able to talk with a human and they were really nice. Myli helped me.

As always the team is helping when you need. Great support

Be aware that, in my experience, customer service appears to be focused more on upselling than on actually servicing existing customers. Many of the support representatives I dealt with were based in India, and the conversations often felt sales-driven rather than focused on resolving issues with services I had already purchased.
I frequently had to insist that the company provide support for features and services that were already included in my subscription.
I also wanted to add additional users to my account, and a salesperson told me that I would have to pay in USD even though I am located in Canada. This was especially concerning because the pricing I was quoted did not appear to match the company's publicly advertised pricing online.
Overall, the experience left me feeling that existing customers are being pushed toward additional purchases instead of receiving the level of support they reasonably expect from their current subscription.

Automatic renewal first, customer service later

This has been one of the worst subscription experiences we have had with a software company.

Odoo automatically renewed our annual subscription and charged USD 489.60 to our stored payment method. We challenged the charge immediately and requested cancellation, a refund, proof of the renewal authorization, and copies of the renewal notices they claimed had been sent.

Instead of addressing those requests properly, Odoo relied on its automatic-renewal and “all sales are final” terms and refused any refund. We were told that because we had not cancelled at least 30 days before the end of the term, Odoo considered the subscription renewed and the charge valid.

Our detailed escalation then went unanswered for 14 days. An email address presented as Odoo support rejected incoming messages entirely. Only after we sent a final notice did Odoo respond and confirm that the stored payment method had been removed.

A contractual clause may allow a company to take a payment, but it does not make this a fair, transparent, or customer-friendly experience. A responsible subscription business should send a clear renewal notice showing the renewal date and exact amount before charging a customer’s card, then respond promptly when the charge is disputed.

Our experience was that Odoo showed far more determination in defending the payment than in resolving the complaint. The response offered implementation and training instead of addressing why no clear renewal-specific notice with the amount was provided before the charge.

Before purchasing anything from Odoo, read every page of the order carefully, record the cancellation deadline, remove your stored payment method, and do not expect flexibility if a renewal is processed. Their no-refund position appears absolute, even when the customer objects immediately.

Based on this experience, we cannot recommend Odoo and have formally requested termination of all subscriptions, contracts, payments, and future dealings with the company.

First, Odoo is very easy to navigate with unbelievable free features you'd pay a ton to assess elsewhere, paid features are beyond amazing! When stuck with DNS issue, they've got fantastic support who's very helpful and to it that I was all setup. Really glad this company exists.
I hardly give reviews but I'm happy to do this one.

I've used Odoo for a couple years now and being experienced with a range of other ERP systems over the years, I've got to say its a breath of fresh air! It does so much more out of the box and is massively configurable, Odoo deserves to be a market leader!
Pricing is very good and the quality of support is great too if you ever find yourself stuck. There are a good number of developers if you need anything bespoke too. I've run Odoo for multiple very varied businesses now and I've never looked back!

We never got that far, we engaged a consultant to populate the system with our data and then got hit a $5k increase in subscription fee, just for using the system functionality to do what we had paid for. Turns out the window version is very different from the quote version.
Customer service is abysmal, it took two months just to get into it. Then we engaged a consultant to populate it, only to be given 6 days to pay an additional $5k or be deleted. turns out the simple act of automisation of forms etc, was the cause. So now we have gone back to manual. Could have saved thousands in costs and 6 months of time had we just used excel. Bear in mind, we are just in the launch process, we do not even have staff, emails and traffic. So it was all just in setup

Odoo can be a bit overwhelming, as many things tie together. If you want to test a new functionality, you don't want to mess up your live database. Fortunately, you can make a duplicate test database and they have a great support team.
You can chat with members of the support team instantly and they escalate to colleagues if they do not have the required expertise.
Today I chatted with Myli, who helped me brilliantly (fast and effective) laced with a touch dry humor.

What a shame that Odoo can´t provide basic support for the products they offer.

What should be a great system is severly let down by agents that believe it is OK to waste people's time, respond unprofessionally and act as though you are the problem.

I just sent an hour of my life I will never get back trying to get an issue resolved with their system that was blocking emails being sent to their accounting software to automatically import vendor bills going round in circles and being spokjen down to.

I was told that I can´t send emails using the address provided. No sh*t, Sherlock; it's your incoming address for my database and I´ve only explained 5 times what the issue was but no, refused to transfer the chat because I apparently hadnt been clear what my end goal and resolution was!!

Appalling!

Software that always does 50% of the promise.

That's the only way to describe Odoo. I've used it when it was OpenERP almost 20 years ago, and now, for the second time in 2 years, I tried the SaaS version because I had the opportunity to switch software - as we were setting up a new legal entity in a different Emirate -primarily for accounting, help desk and email marketing.

First of all, in the UAE, there is new e-invoicing regulation. There is no information about this anywhere on odoo.com. Raising a support ticket led me to a 'business advisor' who said Odoo is getting certified and invoices will become compliant before the deadline. Great news.

Then I set off to setup the chart of accounts and migrate from Xero. Well, the UI promises connecting bank accounts and bank journals - so I tried connecting Stripe via the Yodlee interface on that screen. Technical error - several times. Contacted the 'business advisor'. His answer: third party integrations are almost certainly unavailable in the free trial. So we upgraded to a paid subscription, for 1 user only for now.

2 hours after the upgrade, same problem. 'Business advisor' now checks with the 'technical consultant' who says Stripe is not a bank account and cannot be connected in this way. The only ways is to connect it as a payment provider (via API keys, which was already done but only useful for invoicing) and then for the reconciliation we will need to manually import CSV exports from Stripe. Seriously, in August 2026, when everything has an API? Why does the UI have it in the first place? It's had it there for a few years, but it has never worked (and this time I was led to believe it was because I was in the free trial).

When I asked the 'business advisor' why he said what he said about integrations in the free trial period, his answer was that 'I just work in sales how would I know these things'. And of course, I asked for a refund in hour 3, but there is a no refund policy, even though this is all the result of incorrect information from Odoo staff.

So, the sales and technical team, at least in the UAE, are rather useless. When I asked for a refund again, he then proceeded to share solutions like writing my own API integration, etc. - a standard for sales guys in the GCC who will sell you a scooter when you asked for a car and then try to tell you what else to do to try and make it into a car.

But all the other apps follow the same premise. They're effectively skeleton apps that need other connectors, or some manual work, or some other custom integration or development to actually work.

If you're buying software to simplify your business processes and get things moving, Odoo is not for you. If you want a project to manage alongside your business, Odoo is for you.

I now created a new Xero account. It look about 15 minutes to connect and sync 2 Stripe accounts, 2 PayPal accounts and the bank account. This is simply not possible in Odoo.

I attended the odoo presentation 2 days ago in Radisson blu .when we called Radisson prior they said there is food at the end. And odoo said there is food on the online assistant and the advert.We confirmed with banqueting department.When we got there we all came straight from work. Never eat. We was expecting to have somethin But after the event all we was given was something to drink only. Everyone was looking for food.Wen we got there we asked the catering and they said there is food but after the event no food. Then catering said there is no food. What a cheap company you guys are. Can't event take care of potential clients like us with the smallest gesture. We won't be getting involved with odoo in the future.or raddisin. We had to leave at 10pm and look for food places open. Thanks very much odoo and radisson..both companies are big liars
Unfortunately your own company odoo told me over the phone twice and on the day in person that there is food. So why did they lie ?raddison said they did what url said .Something very fishy here I need to send a team to investigate this incident. Because of this you can not be bigger than Sage and Microsoft edge ect. No integrity

I would like to thank Nikolett for her prompt and efficient support, as well as for being so kind and helpful throughout the process. She was very attentive and quick to assist us with our ERP-related needs. Excellent service and a great experience!

Nice app this app is very good, for earning by playing games and surveys, I love the friendly interface

The Odoo team has been excellent throughout the implementation process. They have demonstrated a high level of professionalism, responsiveness, and technical expertise, and have been very supportive in understanding our business requirements. We truly appreciate their efforts and cooperation, and we look forward to continuing this successful collaboration until the system goes live.

Amazing team of SRA sir, and Gourav sir. Highly effective solution and guideness. Great experience.

MYLI did a great support. She was patient which very important to resolve issue. I enjoyed it

ODOO IS one of the most worst ERP, they take money from client, after that no support from them, they will put you in dark, then time you invested will become utter waste. I don't recommend this ERP software

dont trust this guys below

Deepmala Gidhvani
Partnerhsip - Odoo India
Contact: +91 6357890667

Address: IT Tower III, 401 & 402, 4th Floor,Infocity, Gandhinagar, Gujarat 382007

All these Gujarathis are fraud and cheaters

I had two meetings with Odoo. During the second meeting, they presented a demo and told me I would have access to it for 2 weeks. However, I never received the login credentials, and they have stopped responding to my emails.

I invested significant time explaining our requirements and participating in the meetings and demo, but now I am unable to evaluate the system or move forward. The lack of communication and follow-up has been very disappointing.

Update: still no follow up or access as Odoo commented below.