I had a great call with Rafael Salgado. He really helped me wrap my head around the right way to use data fields in Pipedrive. He also took a look at my current processes and automations, and gave me... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Definitely glad our team went with pipedrive, it's the sales-first CRM we have been looking for, not bogged down with busy interfaces we don't need all while being flexible to adapt how we want to org... See more
Company replied
We recently transitioned from HubSpot to Pipedrive. While there were some initial teething issues as we got to grips with a new platform and adapted it to suit our previous CRM setup, we were able to... See more
Company replied
Pipedrive is a clean and intuitive CRM platform that helps keep the sales pipeline organised. But the real peace of mind came from their Customer Success Team. Our Specialist, Jonathan Martins, was a... See more
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Company details
About Pipedrive
Written by the company
Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using.
Start here your Free 14-Day Trial. Full access. No credit card required.
With 100,000+ paying customers spanning 179 countries, sales teams are drawn to Pipedrive's simple yet powerful design that prioritizes usability. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with agile and powerful CRM software.
Start here your Free 14-Day Trial. Full access. No credit card required.
With 100,000+ paying customers spanning 179 countries, sales teams are drawn to Pipedrive's simple yet powerful design that prioritizes usability. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with agile and powerful CRM software.
Contact info
United States
- pipedrive.com
4.4
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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The meeting was really helpful
The meeting was really helpful and Rafael very easy to talk to. I got good advice and look forward for our next session.
2 September 2026
Unprompted review
Reply from Pipedrive
Hi Marian,
Thank you for sharing your feedback!
We’re glad to hear that you found the meeting helpful and that the team made the session easy and comfortable.
It’s great to know that you received useful advice and are looking forward to the next session.
Best regards,
Pipedrive Team
Very helpful to actually start using PipeDrive properly.
It was absolutely necessary to learn PipeDrive better, and actually use the features. Rafael did great job explaining tools and also the why behind those.
And there are still quite many details that have to be tested out and if needed discuss in the next meeting.
As the sales team is mainly scientists, the sales theory is rather weak, Rafael helped to understand the lead inbox in a very nice way.
Maybe only down side was that the meeting was quite rushed.
1 September 2026
Unprompted review
Reply from Pipedrive
Hi Nele,
Thank you for sharing your feedback!
We’re glad to hear that the team was able to help your team better understand Pipedrive’s tools and, importantly, the reasoning behind how to use them. It’s great to know that their guidance on the Lead Inbox was especially helpful for your team.
We also appreciate your feedback about the meeting feeling rushed. We understand that there’s a lot to cover when learning a new platform, and we’ll share this with the relevant team.
Best regards,
Pipedrive Team
Prices keep going up; UI requires more and more effort
Every day there's a new popup to click closed. The UI gets more and more crowded, which is visually distracting and serves to hide the fields we use the most. It's really kind of amazing how PD continually f***s up the UI in the name of improvement! It wasn't always this way. Time to find another CRM.
Edit: I'll try to track the daily UI changes :) Posted on 8/26; today, 9/33 there are two. My pinned notes no longer show line breaks -- what a great change, PD! Now everything appears as a run-on sentence. And the leads now have a new bright red distracting indicator in the Next Activity column. PD, I can SEE when there is no activity scheduled; there was already a smaller yellow indicator there. What's next? We'll see tomorrow!
26 August 2026
Unprompted review
Reply from Pipedrive
Hi KE,
Thank you for sharing your honest feedback.
We’re sorry to hear that changes to the interface have made your experience more frustrating and distracting.
We understand how important it is for the UI to remain clear and keep the fields you use most easily accessible.
We also appreciate your feedback about the frequency of popups and the increasing amount of information on screen.
We’ll share your comments with the relevant team.
Best regards,
Pipedrive Team
worst customer service, possibly illegal levels of neglect to help
This is quite possibly the worst customer service I've ever experienced. And the most ironic part of it is that it's a CUSTOMER RELATIONSHIP software! Unbelievable.
There are several issues that I need immediate help with and no one answered the chat customer service. I get auto-replies to my emails saying that the support email doesn't work. Our salesperson who onboarded us doesn't work there anymore so we have no one to contact.
Literally the only option is a chatbot? Unacceptable.
I will soon be reporting them to the authorities because we have been trying to deactivate accounts and the button doesn't work so it is theft at this point since there is no one to help with anything.
27 August 2026
Unprompted review
Reply from Pipedrive
Hi MacKenzie,
We’re truly sorry to hear about this experience.
We understand how frustrating it must be to have urgent account concerns and feel unable to reach the support you need.
This is not the experience we want for our customers.
We’re glad to confirm that our team is actively working to assist you with your concerns and help resolve the issues you’ve encountered.
We sincerely apologize for the frustration and inconvenience caused.
We appreciate you bringing this to our attention and giving our team the opportunity to help.
Best reagrds,
Pipedrive Team
Working with Rafael Salgado has been an…
Working with Rafael Salgado has been an outstanding experience. We’ve been using Pipedrive since 2023, and Rafael quickly helped us recognize that several aspects of the way our CRM had been structured and managed were preventing us from taking full advantage of the platform.
What impressed me most was Rafael’s ability to identify those issues, explain them clearly, and then provide practical solutions. He has helped us clean up and reorganize our CRM, implement better stages and processes, and establish a much more efficient structure for how we manage our workflow going forward.
Rafael is extremely knowledgeable about Pipedrive, but just as importantly, he is patient, encouraging, and genuinely invested in helping his clients succeed. He didn’t simply point out what needed to change—he helped us understand why those changes mattered and how they could improve the way we operate.
After having our CRM configured the same way for several years, it has been incredibly valuable to have someone with Rafael’s expertise take a fresh look at it and show us how much more the platform is capable of doing for us.
I’m genuinely grateful that Rafael Salgado reached out and began working with us. He has been an exceptional resource, and his knowledge, professionalism, and commitment to helping us optimize Pipedrive have already made a meaningful difference in our business. I highly recommend working with him.
25 August 2026
Unprompted review
Reply from Pipedrive
Hi Ruben,
Thank you so much for sharing such thoughtful feedback!
We're thrilled to hear that the team was able to take a fresh look at your CRM and help you identify opportunities to improve its structure, stages, and processes.
It's wonderful to know that their practical guidance has helped you get more value from Pipedrive and create a more efficient workflow.
Best regards,
Pipedrive Team
I had a great call with Rafael Salgado
I had a great call with Rafael Salgado. He really helped me wrap my head around the right way to use data fields in Pipedrive. He also took a look at my current processes and automations, and gave me some solid advice on how to improve them. He basically left me with some 'homework' to do! Once I get all these changes set up, I’ll definitely be booking another session with Rafael so he can give everything a final check.
24 August 2026
Unprompted review
Reply from Pipedrive
Hi Jason,
Thank you for your fantastic feedback!
We're delighted to hear that the team helped you better understand data fields and provided practical advice on improving your processes and automations.
It's great to know you left the session with clear next steps and feel confident putting those changes into practice.
Thank you for choosing Pipedrive!
Best regards,
Pipedrive Team
I would avoid at all costs
I would avoid at all costs. Extremely difficult to amend or cancel subscriptions. This is based on 8+ years of experience handling users for our company.
21 August 2026
Unprompted review
Reply from Pipedrive
Hi Alexander,
Thank you for sharing your feedback.
We're sorry to hear that managing your subscription has been such a frustrating experience, especially after being with Pipedrive for more than eight years.
We understand how important it is for subscription changes and cancellations to be clear and straightforward.
We appreciate you sharing your experience and will pass your feedback to the relevant team as we continue working to improve this process.
Best regards,
Pipedrive Team
Poor Customer Service & Support
They are very good at onboarding you, but any support or help you need from there, you can forget it.
No phone support available.
Advised to email my support request. 6 emails over six weeks crying out for some help and zero responses.
Might be a good CRM system, but they are a really unhelpful company after working with them for the last 2 years.
17 August 2026
Unprompted review
Reply from Pipedrive
Hi Toby,
We’re sorry to hear about your experience and understand how frustrating it must have been to reach out repeatedly over several weeks without receiving the help you needed.
While we’re glad the onboarding experience was positive, it’s disappointing to hear that your experience with ongoing support did not meet the same standard.
We take concerns about unanswered support requests seriously and would like to investigate what happened.
Kindly reach out to our support team.
We sincerely apologize for the frustration and appreciate you bringing this to our attention.
Best regards,
Pipedrive Team
Faceless Company
They are faceless and hide behind emails. They do not have any cooling off period, if you want to cancel your subscription
7 August 2026
Unprompted review
Reply from Pipedrive
Hi Lesley,
Thank you for sharing your feedback.
We're sorry to hear that you felt unsupported during the cancellation process and that the experience was frustrating.
We understand that having clear and accessible support when managing a subscription is important.
We appreciate you sharing your concerns about the cancellation process and the availability of a cooling-off period, and we'll make sure your feedback is shared with the relevant team.
Best regards,
Pipedrive Team
Stacey Clarke is the best
Stacey Clarke is the best, she has helped me in so many ways as a beginning Pipedrive user I felt very lost and Stacey was patient, sent several follow ups, met with me several times and continuously showed me how to accomplish exactly what I wanted with my client lists and even adjusted my CSV file so it would perfectly pull into pipedrive.
13 August 2026
Unprompted review
Reply from Pipedrive
Hi Chelsea,
Thank you for your fantastic feedback!
We're so glad to hear that the team made such a positive difference as you got started with Pipedrive.
Their patience, follow-ups, and hands-on guidance clearly helped make the process much easier, especially when working with your client lists and CSV import.
Thank you for choosing Pipedrive, and we're delighted to have you with us!
Best regards,
Pipedrive Team
We have recently onboarded to Pipedrive…
We have recently onboarded to Pipedrive as a 3 person team and we have loved the assistance and willingness from Eduardo Parreira and Tony Xavier - they have helped us to get up and running quickly and have provided some useful insights for us to overcome some challenges our previous provider was less willing or able to.
11 August 2026
Unprompted review
Reply from Pipedrive
Hi James,
Thank you for your wonderful feedback!
We're delighted to hear that the team helped your team get up and running quickly and provided valuable insights to overcome challenges from your previous provider.
It's great to know their support and willingness to help have made such a positive difference during your onboarding.
Thank you for choosing Pipedrive, and we look forward to supporting your team as you grow!
Best regards,
Pipedrive Team
⭐⭐⭐⭐⭐ Five-Star Support from Stacey!
I had a fantastic experience with Stacey, our Senior Customer Success Specialist at Pipedrive. She helped me quickly resolve some challenges I was having with Insights reporting and was incredibly patient, thorough, and knowledgeable throughout the process.
In no time, we had everything working the way I needed it. It’s refreshing to work with someone who genuinely takes the time to understand the issue and make sure you’re set up for success.
Definitely a five-star experience. Love the Pipedrive platform, and especially love the people behind it who support us!
9 August 2026
Unprompted review
Reply from Pipedrive
Hi Rudy,
Thank you for your fantastic feedback!
We're thrilled to hear that team was able to quickly resolve your Insights reporting challenges and provide such patient, thorough, and knowledgeable support.
It's wonderful to know that they took the time to understand your needs and ensure everything was working as it should.
We're also delighted to hear how much you enjoy the Pipedrive platform and the people behind it.
Thank you for the five-star review and for choosing Pipedrive!
Best regards,
Pipedrive Team
Seamless onboarding, excellent product
We moved from Hubspot to Pipedrive recently and the experience has been so seamless and stress free. Carolina helped us every step of the way, with clear communication and immediate responses to our queries.
10 August 2026
Unprompted review
Reply from Pipedrive
Hi Jack,
Thank you for your wonderful feedback!
We're delighted to hear that your transition from HubSpot to Pipedrive was seamless and stress-free.
It's great to know that team's clear communication and quick support made the process even easier.
Best regards,
Pipedrive Team
scummy way to make more money off client
For some reason, removing a user is not enough to cancel the account; I need to go through a not-very-clear, multiple-step process with forced feedback to cancel.
I hope the frustrating cancelling process was worth it for you.
Reply to your reply: that is the most dishonest generic reply. You have very strict policies for your costumer support that you can't help even if it's rationale.
5 August 2026
Unprompted review
Reply from Pipedrive
Hi Sharon,
Thank you for sharing your feedback.
We're sorry to hear that you found the cancellation process confusing and frustrating.
We understand that account cancellation should be as clear and straightforward as possible.
We appreciate your feedback about the multiple steps and required feedback, and we'll make sure it is shared with the relevant team as we continue looking for ways to improve the experience.
Best regards,
Pipedrive Team
terrible onboarding (basically does not exist)
I have an entire organization to move over. it has been weeks of me trying to get any set up assistance or onboarding and it has been excuse after excuse either audio problem or meeting cancellations. If you are a decision maker and have a reasonable expectation for things to get done in a timely manner do not waste your time. I have wasted hours setting up and booked several onboarding and nothing has come of it. I reached out in to customer service via email and chat and nothing has been done.
7 August 2026
Unprompted review
Reply from Pipedrive
Hi Allen,
We’re truly sorry to hear about your onboarding experience.
We understand how important it is to have timely support when moving an entire organization to a new CRM.
We’re glad to confirm that another call has been scheduled so our team can continue assisting you and work toward getting your setup on track.
We appreciate your patience and sincerely apologize for the time and effort this situation has required from you.
Thank you for bringing this to our attention and giving us the opportunity to improve your experience.
Best regards,
Pipedrive Team
Great customer service and help with…
Great customer service and help with understanding the CRM
27 July 2026
Unprompted review
Reply from Pipedrive
Hi Nancy,
Thank you for your kind feedback!
We're delighted to hear that you had a great experience with our customer service team and that we were able to help you better understand Pipedrive.
Providing the guidance our customers need to get the most out of the platform is something we truly value.
Thank you for choosing Pipedrive!
Best regards,
Pipedrive Team
My interaction with Pipedrive and Clarissa
My interaction with Pipedrive and specifically Clarissa has been exceptional. We have started off with one subscription to develop the blueprint before we roll out to the team and with Clarissa's input, the process has been seamless knowing that we continuously have the support of an expert guiding us to achieve the overall objective.
3 August 2026
Unprompted review
Reply from Pipedrive
Hi Monica,
Thank you for your wonderful feedback!
We're delighted to hear that your experience with Pipedrive has been exceptional and that the team has helped make the process seamless.
It's great to know that their expertise and ongoing guidance are supporting you as you build the foundation for your team's rollout.
Thank you for choosing Pipedrive, we look forward to supporting you and your team every step of the way!
Best regards,
Pipedrive Team
Likely customer for life
Definitely glad our team went with pipedrive, it's the sales-first CRM we have been looking for, not bogged down with busy interfaces we don't need all while being flexible to adapt how we want to organize and maintain our salesteam. Learning it was pretty quick and it's integration marketplace is key to making this over the top for our sales process. Thanks Zach!
3 August 2026
Unprompted review
Reply from Pipedrive
Hi Justin,
Thank you for your fantastic feedback!
We're delighted to hear that Pipedrive has been the sales-first CRM your team was looking for.
It's great to know that the clean interface, flexibility, quick learning curve, and integration marketplace are helping you build a sales process that works for your team.
Thank you for choosing Pipedrive, we're excited to continue supporting your team's success!
Best regards,
Pipedrive Team
I absolutely LOVE this CRM
I absolutely LOVE this CRM. It's nearly perfect for my needs. Very robust but a pretty easy straightforward learning curve. Early days but so far I'm totally impressed!
5 August 2026
Unprompted review
Reply from Pipedrive
Hi Lee,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you're loving Pipedrive and that it's been such a great fit for your needs.
It's especially rewarding to know you find the platform both powerful and easy to learn.
We're excited to be part of your journey and look forward to supporting your continued success as you explore everything Pipedrive has to offer.
Best regards,
Pipedrive Team
Great growth platform for managing a pipeline
Pipedrive provides exactly what I need for a startup company expanding the pipeline to manage deals and contacts. It offers so much more flexibility than I need at this time, but that will be super helpful as we grow into that need. The customer service team is very helpful and always looking to ensure we are getting the most out of the platform.
5 August 2026
Unprompted review
Reply from Pipedrive
Hi Michael,
Thank you for your wonderful feedback!
We're delighted to hear that Pipedrive is providing the right balance of simplicity and flexibility for your growing startup.
It's great to know the platform is helping you manage your deals and contacts today while offering the scalability to support your future growth.
We're also pleased that our customer service team has been able to help you get the most out of Pipedrive.
Thank you for choosing us, we look forward to supporting your journey as your business grows!
Best regards,
Pipedrive Team
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