worst customer service, possibly illegal levels of neglect to help
This is quite possibly the worst customer service I've ever experienced. And the most ironic part of it is that it's a CUSTOMER RELATIONSHIP software! Unbelievable.
There are several issues that I need immediate help with and no one answered the chat customer service. I get auto-replies to my emails saying that the support email doesn't work. Our salesperson who onboarded us doesn't work there anymore so we have no one to contact.
Literally the only option is a chatbot? Unacceptable.
I will soon be reporting them to the authorities because we have been trying to deactivate accounts and the button doesn't work so it is theft at this point since there is no one to help with anything.
Reply from Pipedrive
Hi MacKenzie,
We’re truly sorry to hear about this experience.
We understand how frustrating it must be to have urgent account concerns and feel unable to reach the support you need.
This is not the experience we want for our customers.
We’re glad to confirm that our team is actively working to assist you with your concerns and help resolve the issues you’ve encountered.
We sincerely apologize for the frustration and inconvenience caused.
We appreciate you bringing this to our attention and giving our team the opportunity to help.
Best reagrds,
Pipedrive Team