Xero Reviews 

Informative, friendly and helpful.

Sam was very patient and helpful, he listened then adapted the solution as we went along meaning it was quickly resolved.

Enri was extremely helpful today and much appreciated hit time. I'm sure i will need more support but this has given me a great start

Had a great conversation with Dillon who help me with some stuff I was struggling with.
He was very helpful and knowledgeable.
Very happy xero customer.

After a lifetime with another accounting package I decided to take the leap and head over to Xero... It has been the best decision I have made for my company. I had a call from Ben in order to help me navigate the tricky start in a new company software and his help was invaluable if you are thinking of giving Xero a go.. do it today you will not regret it.

Ali explained everything very clearly and logically

The patience of a saint, and extremely professional and helpful.

Xero Support is fantastic. They own your problem and help you to arrive at a resolution. Agents very friendly too.

John E was patient and delivered a professional and supportive onboarding experience that reassured me in my selection of service provider.

Keeping to time and ensuring the information was either provided on the call or followed up is what made this process stand out from others.

I value efficiency, especially when that is backed by an adaptive approach to questions raised and calm confident assured responses. That is a winning formula, in my eyes.

I've used it for 14 years. In that time, not one single thing has ever been improved or fixed. NOTHING. Everything is worse. Everything is slower. Well done Xero. Put the price up again.

Edit : Here you go Xero. Case CX0013680696. Explain to me why this design fault wasn't fixed immediately. This is the smallest of my qualms with xero, but if you're incapable of fixing this simple mistake, then why bother with anything else?
Have a read. I'll wait.
For everyone else, When viewing the repeating invoices page, The reference column doesn't display it's full width meaning if you have similarly labelled repeating invoices, you can't tell which is which. This has been pointed out repeatedly for YEARS. It's a simple fix that people actually want and have asked for, and yet it's apparently more important to introduce new stupid features like instantly saving any changes in invoices with no rollback feature so if you accidentally delete a line... well.. too bad It's gone. Xero's response to that was "be more careful" I wish I was making this up.

Update 7 months later - Despite responding to my initial review and promising someone would contact me, no one did. None of the issues are fixed. The price just went up again.

Great advice and support in onboarding. Love the software.

Being able to respond to questions effortless and quickly

Thank you Vikash! My Xero experience has been positive up to now, but this has made me a life long client.

In August 2022, we paid 39.60 GBP per month for a Xero account. We chose no additional features and no changes to our package. In October 2026, we paid 66.00 GBP per month. In 4 years, our costs have risen 66%. Online promotions - "Get 90% off your plan for your first 6 months" are essentially funded by existing clients who are reluctant to move, given integration with accountant systems. New customers should realise that their prices will likely see similar increases. It is such a shame - xero has completely lost its way. It was affordable and simple to use when we joined. Now it's over-complicated and ridiculously priced. And they won't listen. Thousands of users would complain on their community platforms about the unjustified price rises. Then they took the community platforms offline to silence the chatter.

I had a wonderful onboarding session with Enri, but unfortunately it only lasted half an hour. I think I need several more sessions to feel really confident using the software.
Apparently I can phone at any time with queries and there are plenty of short how-to videos, so hopefully that will be enough, but I'd still like more time with the very patient and clear Enri.

Jana was extremely helpful and supportive throughout the whole process. She helped me recover my Xero account and guided me clearly step by step until the issue was fully resolved. She was patient, professional, and very responsive. I really appreciate her excellent support and would like to thank her for making the process so easy and stress-free. Great customer service

Fast , efficient and so helpful

The representative of Xero for my onboarding was clearly really expert, because she could explain things so clearly and identify what would be helpful for me to cover.

This review is more for a specialist working for Xero than for Xero itself. I just want to express my gratitude for Robin, who was assigned to a case I raised. He was quick to respond to all my replies and was able to resolve my issue quickly and professionally. He is knowledgeable in his work and come up with a solution within minutes of understanding my situation. Robin is an asset to Xero and I hope he is given the recognition for his outstanding work!
Thank You Robin for your assistance!

I'm trying to be constructive, but it's nigh impossible. The whole Xero system is terribly unprofessional and impossible to audit. Whereas with Sage one could export pretty well anything to Excel, but with Zero (sic) just the one you need is not available. We have three staff trying to reconcile transactions in July! without success... running into 4 months ... Sage 15mins. One feature is handy, Unit price can be up to 4 places of decimals, total converted to 2. Personally, I rate Sage 1000's of times better. Even AI says Zero unlikely to cope in our situation.