Suma Wholefoods Reviews 

169
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Sorry guys. Really wanted to support you but Spicy Corizo Style stew, watery, tasteless beans and some odd spongy protein with harsh spices. Have you tried eating it yourself?

Company replied

Rated 5 out of 5 stars

Brilliant organisation. As a brand, as a wholesaler, as an employer. Led by values, thoughtful about what they do. I love their products - when I buy Suma stuff i know I’m supporting an equal pay, wor... See more

Rated 1 out of 5 stars

This company keeps causing chaos by sending massively over sized vehicles to deliver in rural areas. We live in West Wales and the roads are not HGV friendly. Yet Suma, the so called 'ethical' company... See more

Rated 5 out of 5 stars

I have been buying Suma products for most of my life. I tend to buy their packets of dried beans, grains, fruit, nuts, seed and veg. I most recently bought 1kg of quinoa which was great quality, no... See more

Company details

  1. Wholesale Grocer
  2. Catering food and drink supplier
  3. Food products supplier
  4. Organic Food Shop

Written by the company

A co-operative of ordinary people built on integrity and equality, we’re a worker co-op, a business owned and run by the nearly 200 people who work here. We deliver over 7000 vegetarian, natural, responsibly sourced products to business and communities across the UK and Internationally. We’re committed to selling only the most delicious and sustainable products.


Contact info

3.5

Average

TrustScore 3.5 out of 5

169 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(169)

24 reviews in the last 12 months

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Rated 1 out of 5 stars

Sorry guys

Sorry guys. Really wanted to support you but Spicy Corizo Style stew, watery, tasteless beans and some odd spongy protein with harsh spices. Have you tried eating it yourself?

6 July 2026
Unprompted review
Suma Wholefoods logo

Reply from Suma Wholefoods

Hi Lizzie. We're really sorry to hear you were disappointed. We've passed your feedback on to both our product development and quality control teams.

Rated 5 out of 5 stars

I have been a customer for over 10…

I have been a customer for over 10 years, organising a regular order with colleagues from work. SUMA offers a great range of goods, many organic and fair trade, good value, friendly customer service and reliable delivery.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

The ethical sourcing of products.

The ethical sourcing of products with an excellent range of organic and gluten free items.
Staff are always helpful as are the delivery drivers who are friendly and hard working.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

This is a real Co-operative

This is a real co-operative and for that reason I feel the need to support this company. There is a huge range of organic products, far bigger than the shops. Although you need to order good in bulk, you can often order a half amount. They give free delivery on orders over a certain amount. If they miss something off the order (which has only happened twice in 5 years, they refund you immediately no questions asked (or they minus it from the bill before you pay, which is more common). They give free delivery on big orders. They match supermarket prices and are occasionally cheaper and occasionally more expensive. I value this company a great deal

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Suma are a fantastic company to do…

Suma are a fantastic company to do business with. They are efficient, on time, friendly and flexible. We have used them for over 15 years and will continue to do so for our newly renovated farm shop!

1 March 2026
Unprompted review
Rated 1 out of 5 stars

So gross!

The tinned mac'n cheese is actually inedible! I can't believe I bought 4 tins. There's hardly any pasta and the sauce is slimy and sour. Tried their meatballs too and it tastes rank! I thought it might be dog food by accident somehow!

20 February 2026
Unprompted review
Suma Wholefoods logo

Reply from Suma Wholefoods

We’re so sorry to hear you didn’t enjoy these products, and how disappointing this was for you. We take our customers feedback seriously, and we are actually working hard on a replacement for the Mac N Cheese after listening to feedback.

We'd like to make this right for you, please contact us directly and we’ll arrange a refund or replacement, and look into the batches you received. Please can you email brandideas@suma.coop for my attention.

Thank you for taking the time to share honest feedback. It genuinely helps us improve and make things right.

Becs, Suma Member

Rated 1 out of 5 stars

Do not buy... its grim

The food is seriously not nice. I bought the saag aloo and then the meatballs in bolognaise sauce. Both tasted extremely cheap and sickly. The meatballs are in this inedible tomato cream soup... the Saag aloo was also gross.

Edit: Actually gutted that the food is so poor as the company seems to be uniquely ethical compared to other companies...

26 January 2026
Unprompted review
Suma Wholefoods logo

Reply from Suma Wholefoods

Hi Archie,

We’re so sorry to hear you didn’t enjoy these products, and how disappointing this was for you. We take our customers feedback seriously, and we're especially gutted to hear you chose us for our ethics. The last thing we want is for our products to undermine that trust. We'd like to make this right for you, please contact us directly and we’ll arrange a refund or replacement, and look into the batches you received. Please can you email brandideas@suma.coop for my attention.

Thank you for taking the time to share honest feedback. It genuinely helps us improve and make things right.

Becs, Suma Member

Rated 1 out of 5 stars

The one star is for lack of care…

The 1 star is for lack of care following a quality issue with the clear and simple scent free shampoo. I have been using this product for 20 years. So when I could smell perfume scent in the product, I thought that SUMA would take it seriously. I was wrong. They ignored 3 weeks of emails and when I finally spoke to someone in quality control, I was told that they had other priorities which is why they hadn't responded. KB promised a refund and referenced the call and email - T/DEC/0611 - but a week later - absolutely nothing! I no longer trust this product. I no longer trust your company. Your lack of response shows that you don't care about your customers. therefore you have lost my custom and received a 1 star review.

26 November 2025
Unprompted review

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