RCIB Reviews 

19,245
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 816 reviews, reviewers overwhelmingly had a great experience with this company. Customers regularly praise the staff for being polite, very helpful, and knowledgeable while efficiently resolving their needs, making interactions smooth and positive. Many people appreciate the timely assistance; for instance, service queries were handled proficiently and sometimes resolved in just minutes. Conversely, a small portion of people felt that there were issues with pricing and billing practices. Some reviewers mentioned receiving notices of increased premiums or being charged extra fees which caused them concern regarding transparency.

What people talk about most

Staff

Users describe positive interactions with staff, praising representatives for being extremely helpful,... See more

Customer service

People report positive experiences with customer service, praising staff for being helpful, efficient, and... See more

Service

Consumers find service to be positive, highlighting quick, efficient, and straightforward assistance from... See more

Response time

Reviewers express high satisfaction regarding the prompt response times and efficient service. Customers... See more

Price

Customers consistently note ambiguous experiences with price, reflecting mixed feelings about the costs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yes speaking to Cheryl Austin was very welcoming and pleasant. She went through the whole process though I giggled that insurances are becoming too expensive, still because of her expertise and frien... See more

Company replied

Rated 5 out of 5 stars

Shannon was absolutely amazing! She was so helpful and professional when helping us with our car insurance. She made the whole process so easy and stress-free, and went above and beyond to make sure e... See more

Company replied

Rated 5 out of 5 stars

Ian Wells was extremely helpful, friendly and professional. He dealt with the changes to my car insurance quickly and efficiently, explained everything clearly and made the whole process very straight... See more

Company replied

Rated 5 out of 5 stars

Wow what an amazing experience with CHERYL AUSTIN she was so kind and very helpful. She explained everything with me so clearly and helped me with the payment. Highly recommend right choice for insu... See more

Company replied


Company details

  1. Insurance broker
  2. Car and Motor Insurance Agency
  3. Commercial Insurance Company
  4. Home Insurance Agency
  5. Insurance agency
  6. Insurance company

Written by the company

Right Choice Insurance Brokers Ltd (RCIB) are a Essex/East London based broker of a wide range of Insurance products including Motor, Home, Bike, Van, Commercial, Taxi, Motor Trade, and more recently, Breakdown Insurance via our AutoAid, Autonational and Euro Rescue sub-brands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

19k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(19,245)

734 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good

Yes guys , so yes it was absolutely easy to use the online renewal service and also very fast !
I really am very happy about this

23 August 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you very much for the review, it’s great to hear things went well.

Rated 5 out of 5 stars

All easy …

All easy .. I will definitely back again

23 August 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for insuring with us and thank you for the feedback.

Rated 4 out of 5 stars

Cant log in using the portal which…

Cant log in using the portal which means I can’t get documents

22 August 2026
Unprompted review
RCIB logo

Reply from RCIB

We're sorry to hear you are experiencing difficulties, please check the information you are inputting is correct. If you are still unable to log in please email help@rcib.co.uk

Rated 5 out of 5 stars

I got Right Choice company of…

I got Right Choice company of Compare.com it was so easy to insure and they have phone number and email address which id very good these days

22 August 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for insuring with us and thank you for the feedback.

Rated 5 out of 5 stars

Got a great price online very helpful

Got a great price online. Rang them up. Great service throughout. And very helpful
Many thanks
Shannon

22 August 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your review, we really appreciate your comments about Shannon. We will pass on the feedback

Rated 5 out of 5 stars

great customer service

great customer service , very professional and helpful

21 August 2026
Unprompted review
RCIB logo

Reply from RCIB

We always appreciate customer feedback and are pleased to hear you were happy with the service.

Rated 5 out of 5 stars

Perefect easy to do and for people like…

Perefect easy to do and for people like me who can’t talk on the phone without stuttering or making a mess off themselves the fact you can sort it online was a massive bonus for me.
Thank you.

21 August 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for insuring with us and thank you for the feedback.

Rated 5 out of 5 stars

It’s always a pleasure to speak with…

It’s always a pleasure to speak with someone who makes it so easy to resolve your issue smoothly. With thanks to Cheryl Austin for your excellent customer service.

21 August 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback

Rated 5 out of 5 stars

Super helpful, friendly staff

I had to phone up my insurer to go over some policy documents. I was put through to Cheryl Austin who understood what was needed quickly, and carried out the request incredibly speedily and pleasantly.

21 August 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback

Rated 5 out of 5 stars

Had an issue with my ncd

I created an issue by giving inaccurate no claims details, I rang the company to ammend these and spoke to Ace V , what a lovely agent, very helpful to resolve the issue and very pleasant to talk too

Thankyou

21 August 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your review, we really appreciate your comments about Ace. We will pass on the feedback

Rated 1 out of 5 stars

Beware of extra charges for no real reason...

They are trying to charge me £81 more after purchasing the policy saying I put down sp36 not sp30 for my husbands speeding fines but on the comparison website I put sp36 inciting sp30 so really the same thing as he had to do 36mph or more to get the speeding fine in a 30 zone. James at customer service was very condescending and talked over me when i tried to explain saying id have to take it up with comparison website. Poor service and only day one..disappointing.

21 August 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@rcib.co.uk we will be happy to investigate this further.

Rated 5 out of 5 stars

Just took my first insurance out with…

Just took my first insurance out with RCIB spoke to a lovely woman called Mandy she was very helpful and it very simple thanks mandy 👌

21 August 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your review, we really appreciate your comments about Mandy. We will pass on the feedback

Rated 5 out of 5 stars

Yes speaking to Cheryl Austin was very wellcoming..

Yes speaking to Cheryl Austin was very welcoming and pleasant. She went through the whole process though I giggled that insurances are becoming too expensive, still because of her expertise and friendly manners it was easy for me to accept everything.
More brokers like Cheryl Austin…a big YES….!

20 August 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback

Rated 5 out of 5 stars

Wow what an amazing experience with… CHERYL AUSTIN

Wow what an amazing experience with CHERYL AUSTIN she was so kind and very helpful. She explained everything with me so clearly and helped me with the payment. Highly recommend right choice for insurance and speaking with this lady.

Thanks very much Michael

19 August 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback

Rated 1 out of 5 stars

I would have given a minus * if possible

I would have given a minus review if possible. Daylight robbery! I called to see if driving other cars was included and was told they couldn't tell me until I've taken out the policy. I need to be able to drive my partners car from time to time. I noticed the 14 day cooling off period so decided to take out the policy and hope for the best knowing I could get a refund. Obviously, it's not included and told out of my £155 deposit I'm being refunded £9! AVOID AVOID AVOID!

19 August 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@rcib.co.uk we will be happy to investigate this further.

Rated 5 out of 5 stars

A competitive deal on my Chinese EV

My first experience with Right Choice Insurance Brokers. I was directed to them from price comparison website. They gave the best deal on my Chinese XpengG6, may insurers don't know of the care and don't provide a competitive quote. Kirsty the rep was great providing an efficient route to setting up the insurance. So far so good. I shall see how they perform in the future should I need to make a claim or have queries...that would be a better test of the company.

18 August 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your review, we really appreciate your comments about Kirsty. We will pass on the feedback

Rated 5 out of 5 stars

I had an issue whilst completing the payment.

I had an issue whilst completing the payment for the new policy so i had to call and query what was happening. The lady who helped listened and managed to get the issues resolved quickly and efficiently. Great service!!

18 August 2026
Unprompted review
RCIB logo

Reply from RCIB

We always appreciate customer feedback and are pleased to hear you were happy with the service.

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