Quickline Broadband UK Reviews 

6,151
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 3,264 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional engineers for providing thorough explanations, working efficiently, and ensuring that homes remain exceptionally clean throughout the visit. People note that getting connected is prompt, and technicians go out of their way to customize router placements according to individual household needs. Some reviewers were not happy with occasional internet dropouts, connection instability, and unexpected service outages affecting coverage. Consumers also mentioned experiencing long waiting times when trying to reach customer support or getting responses to technical issues over the phone. A few individuals reported difficulties in getting timely assistance when their broadband connections suddenly stopped working properly.

What people talk about most

Staff

Users describe positive interactions with staff, praising engineers and sales representatives for being... See more

Service

Customers consistently note positive experiences with service, highlighting efficient installations and... See more

User experience

Consumers find user experience to be positive, highlighting polite and helpful staff alongside smooth and... See more

Customer service

Clients share positive opinions on customer service, highlighting friendly and helpful support during... See more

Website

Reviewers mention ambiguous feedback about website and online services. Some consumers experienced problems... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan D.did an excellent installation. Clean,neat and tidy. Explaining throughout his visit .Helped updating my phone to the new WiFi code. Gave me information on other products available from quicklin... See more

Company replied

Rated 5 out of 5 stars

Very Prompt Service Carl Conway arrived and got straight on and found the fault and explained what had gone wrong, very knowledgeable and obviously knew what he was doing No one likes having no b... See more

Company replied

Rated 5 out of 5 stars

This review is specifically for Bobby, our installer. 5 stars, no question. He kept us up to date with when to expect him. He explained everything that would happen after we showed him round the house... See more

Company replied

Rated 5 out of 5 stars

Absolutely chuffed to bits with installers Shaun D and Karl W. Hemmed in by uncooperative neighbours they found a solution to get the cable to our house. I had started to give up hope. As well as the... See more

Company replied


Company details

  1. Internet Service Provider
  2. Internet provider
  3. Telecommunications service provider

Written by the company

Quickline’s vision is to become the region’s best-loved broadband provider, delivering “proper helpful broadband” that keeps communities, businesses and families connected. Quickline is one of the UK’s fastest-growing broadband providers, dedicated to delivering rapid, reliable connectivity to rural communities across Yorkshire and Lincolnshire. As one of the UK Government’s biggest regional Project Gigabit delivery partners, Quickline is playing a leading role in closing the digital divide that exists between urban and rural areas, bringing gigabit-capable broadband to places that have traditionally been overlooked by major network operators. Founded in Yorkshire, Quickline understands the unique challenges faced by rural communities and is committed to ensuring that where people live does not limit their access to fast, dependable internet. The company is investing heavily in next-generation full fibre and fixed wireless technology to connect homes and businesses across some of the most remote parts of the region. Beyond delivering broadband, Quickline is passionate about creating positive social impact. The company supports local communities through digital inclusion initiatives, skills and education programmes, and partnerships that help people make the most of being connected. Quickline also creates jobs, apprenticeships and training opportunities, helping to drive economic growth across the areas it serves. With a focus on exceptional customer service, local expertise and community engagement, Quickline is committed to providing a broadband experience that is simple, reliable and genuinely helpful. By combining cutting-edge technology with a people-first approach, Quickline is helping to build a more connected future for Yorkshire and Lincolnshire.

Live the digital life you deserve

Written by the company

Wherever you are, and whatever you do online.
We’re Quickline, and we give our customers the digital life they deserve through lightning fast broadband connections. Wherever they are, and whatever they do online. That means using the latest tech to bring broadband to rural areas, and making it our mission to help those who might not get online otherwise. We go where other providers don’t, and we do it with the fastest speeds possible. No connection left behind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

6k reviews

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Asks customers to review

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Replied to 96% of negative reviews

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4.8

All reviews

(6,151)

3,112 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick install and a very pleasant experience

The cable was fitted almost immediately, the agreement was reached.
A quick call and an early slot for install was agreed by the helpful and pleasant assistant.
The connection and install was a week later. The install engineer ( Josh. R ) was very neat and efficient. Helpfully, he discussed my needs and was very considerate of the surroundings. Above and beyond really.
Everything is working well and my broadband speed is a revelation after phone line speeds from my previous installation.
The only downside was converting the myriad of linked devices to the new broadband..

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Great!

From initial meeting with Paul to installation with James B things went very smoothly and I’m very happy with the service I have received

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Very straight forward

Very straight forward. The guy that fitted the wires outside made a neat job, Dan came on a different day and fitted in our fibre system and also made a good job. Very accommodating and friendly.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Harrison S

Harrison S
What a lovely polite young man.
He arrived on time and was so cheerful the moment her walked into our house . very pleased with his work he was respectful and kept all area clean as he worked
He’s very knowledgeable and able to answer all our questions, making us very confident he knew his ‘stuff ‘
Harrison explained everything to us before he left, ensuring we were happy with the service. We would recommend him to any of our family and friends he’s an asset to your team

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Quickline service brilliant …

I just spoke to a lady named Nicola who was extremely helpful in getting me set up with broadband through quickline. She answered all the questions I had and put my mind at rest. Superstar give the girl a raise! 😂

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Quickline installation.

On Sept. 4th quickline came to complete the Internet installation. Half an hour prior to arrival I got a call to let me know the engineer would arrive. Stan the engineer arrived, being of an inquisitive I asked Stan if I could watch, no problem. From start to finish Stan told me and explained what each phase of the installation consisted of from start to finish. Finally giving me guidance on matching items to the new Internet. I found Stan a really pleasant guy who showed great patience explaining everything. Thank you for a very professional operation and a special thanks to Stan.

4 September 2026
Unprompted review
Rated 4 out of 5 stars

Everything brilliant apart from the admin

The administrative side of this was not perfect. I received a text message the day before the install giving a 5 hour window beginning at noon. Having rearranged my day to accommodate this, i returned home at 11.10am to find that I had missed the engineer.
Courtney at the help centre was incredibly helpful and was able to rebook the install for later the same day. From that point onwards, all was excellent.
The installers (Bobby and Shaun D) were professional, courteous and efficient. The new setup is speedy and (so far) reliable. The teenagers are delighted to have high speed Internet again.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent install from Dan D

Excellent install from Dan D, who was professional, friendly, efficient and did a lovely, tidy job, even though our house didn't make for the easiest installation for him! I'd highly recommend Quickline and if you get Dan you'll certainly be in good hands.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Had a problem with the broadband not…

Had a problem with the broadband not working.
Really easy to get help from Quickline
Had someone out to look at it the next day
Alvin was on time and fixed the problem quickly and explained everything to me in simple terms.
Very happy with the service well done Quickline.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Had a problem to start with regarding a…

Had a problem to start with regarding a blockage under the footpath to push the cable through, so Wuickline had to obtain a permit from local council to access under the footpath. All sorted efficiently. Installers on the day were friendly, helpful, cleared up after drilling through wall and showed me how to connect all IT equipment. Now receiving over 500 download speed compare with 17 from previous fibre supplier. Definitely a 5 star experience.

4 September 2026
Unprompted review

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