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Lexware Desktop Reviews 

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TrustScore 3 out of 5

3.2

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Company details

  1. Software company
  2. Accounting Software Company
  3. Software Vendor
  4. Tax preparation software

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Lexware Desktop bietet Softwarelösungen zur Aushilfenabrechnung, Buchhaltung, Fakturierung, Kassenbuchführung, Lohn-/Gehaltabrechnung, Steuererklärung, Reisekostenabrechnung, Urlaubsverwaltung - Wirtschaftsnews

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3.2

Average

TrustScore 3 out of 5

2k reviews

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3.2

All reviews

(1,582)

307 reviews in the last 12 months

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Rated 1 out of 5 stars

very poor customer service

Anyone who is financially able to broadcast advertising during prime time on public television, but is unwilling to provide a free service hotline for paying customers for decades, should not expect a good rating.
An extremely dissatisfied customer.

31 January 2026
Unprompted review
Lexware Desktop logo

Reply from Lexware Desktop

Hello Alexander Joachim,

Thank you for taking the time to share your feedback.

We are genuinely sorry to hear about your dissatisfaction with our customer service and regret that your experience did not meet your expectations. We take such feedback very seriously, as reliable and accessible customer support is a key element of a trusting and long-term relationship with our customers.

We understand your frustration regarding service accessibility and would like to assure you that we continuously review and improve our support structures to better align with our customers’ needs. Your comments are valuable and help inform these ongoing efforts.

We would very much welcome the opportunity to address your concerns directly and work toward a constructive resolution. Please feel free to reach out to us through our available contact channels so that we can assist you personally.

Kind regards from Freiburg
Your Lexware Team

Rated 1 out of 5 stars

I cancelled my contract with this…

I cancelled my contract with this company a long time ago. Despite that, they suddenly passed a completely unclear invoice to a debt collection agency, without ever properly explaining what I supposedly owe.
Now I am being asked to pay around three times more, and I still don’t have a transparent explanation of the original amount or the additional charges.
This behaviour feels extremely aggressive and unprofessional. Instead of trying to clarify the situation with the customer, they immediately escalate to debt collection.
Based on my experience, I cannot recommend this company. If you decide to use their services, be very careful and monitor all invoices and payments closely.

UPDATE TO YOUR MESSAGE: I'VE TRIED TO CONTACT YOUR CUSTOM SERVICE, I NEVER BEEN SO FUSTRATED OF SUCH A PASSIVE AGGRESIVE COMMUNICATION. PLEASE AVOID THIS DISGUSTING COMPANY. LEXWARE: GO TO HELL!

24 November 2025
Unprompted review
Lexware Desktop logo

Reply from Lexware Desktop

Hello customer,

Thank you for taking the time to share your experience. We are sorry to hear that there has been confusion regarding a cancelled contract and the subsequent invoice.

As we do not have insight into the specific details of your case here, we are unable to assess why the invoice was issued or why it was forwarded to a collection agency. We would therefore appreciate the opportunity to review the situation in detail. Please contact us through our official support channels and provide your customer or case number so we can look into the matter and give you a clear explanation.

We take feedback like yours seriously and thank you for bringing this to our attention.

Kind regards from Freiburg
Your Lexware Team

Rated 1 out of 5 stars

Doing the job, but there are better cheaper software out there.

Well, it's doing its job, but it's a very unpolished and outdated software. There are cheaper options that do a way better job at almost anything.

I can recommend Accountable instead, honestly - cheaper and better. It's the small, tiny things that they do better that save you a lot of time.

Also don't expect a warning for the end of your trial. Your notification comes only when you are charged. Not the fairest way to handle it.

30 July 2025
Unprompted review
Lexware Desktop logo

Reply from Lexware Desktop

Hello Annonymous,

Thank you for your honest feedback.

We’re glad to hear that our software fulfills its basic tasks, but we regret that it didn’t fully meet your expectations in terms of usability and value.

We take your points regarding user experience, trial notifications, and pricing seriously. Your feedback helps us identify where we need to improve — especially in the details that make a big difference for our users.

If you're open to it, we’d appreciate the opportunity to understand your specific concerns better. Please feel free to contact us at service@haufe-lexware.com with the subject “Trustpilot Feedback – User Experience,” so we can learn from your experience.

Thank you again for your input.

Kind regards from Freiburg
Your Lexware Team

Rated 1 out of 5 stars

Stay away - read below

I cancelled my subscription in February, but Haufe-Lexware continued charging me for several months afterward. Without any prior warning, and without sending invoices or reminders, they suddenly handed the so-called "outstanding amount" over to their debt collection agency.

When I contacted their support team for clarification, they failed to provide any proof that they had sent notices or invoices. Their final response was: “Talk to the collection agency.”

Based on my experience, this feels more like a systematic and legalised way of squeezing money from former customers. I would strongly advise against using this company.

Edit - reply to their response: Thank you for your standard reply to try to save face. @Lexware, I have already dealt with your customer service. They did NOT provide any evidence that they sent me any warnings or notification of 'outstanding amounts' and told me that it's too late to do anything because a collection agency is on the case now. Enjoy the 60 EUR you are extorting from me, that's what your dignity as a company is worth. Pathetic.

4 July 2025
Unprompted review
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Reply from Lexware Desktop

Hi,

Thank you so much for your honest review on Trustpilot.

We regret any inconvenience caused and would like to sincerely apologize.
Our service is always available to assist you with clarifying open questions regarding existing invoices. We are also happy to help you resolve your issue as quickly as possible.

Since we have not been able to associate you with a customer account, we have already requested additional information from you, such as your customer number or email address.

At this time, we cannot directly address the details of your concerns due to the lack of further information about the matter.

Therefore, we kindly ask you to contact us via email at service@haufe-lexware.com so that we can process your request promptly. Our customer service team is available during regular service hours and will be glad to assist you.

Thank you for your patience and understanding.

Best regards from Freiburg,
Your Lexware Team

Rated 1 out of 5 stars

Scamming with trial subscriptions

Terrible treatment of the customer

the subscription was charged without sending the official reminder Under § 308 no. 4 BGB (German Civil Code) and EU rules on digital content.

I believe the good company shall win the customers in a different way!

1 July 2025
Unprompted review
Lexware Desktop logo

Reply from Lexware Desktop

Hello Julian Schubert,

Thank you for taking the time to share your feedback.

We're genuinely sorry to hear that your experience with us did not meet your expectations.

Please allow us to clarify: we strive to ensure transparency in all aspects of our service, including clear communication regarding trial periods and upcoming charges. Our subscription terms, including the duration of the trial and the renewal process, are presented at the time of sign-up and in our terms and conditions.

That said, we absolutely understand how frustrating it can feel when a charge is unexpected. While we aim to send reminders as a courtesy wherever possible, the absence of such a reminder does not override the agreed terms of the subscription. We also remain mindful of relevant legal frameworks, and we take any concerns regarding compliance with § 308 no. 4 BGB and EU consumer rights very seriously.

Your feedback is important to us, and we’re always working to improve both our communication and our customer experience. If there’s anything we can do to further address your concerns, we invite you to reach out to our support team directly — we’re here to help.

Kind regards from Freiburg,
Your Lexware Team

Rated 1 out of 5 stars

Terrible customer treatment

Terrible treatment of the customer

the subscription was charged without sending the official reminder Under § 308 no. 4 BGB (German Civil Code) and EU rules on digital content.

I believe the good company shall win the customers in a different way!

13 May 2025
Lexware Desktop logo

Reply from Lexware Desktop

Guten Tag Herr Altynbaev,

vielen Dank für Ihre Bewertung auf Trustpilot.

Wir möchten uns für etwaige Unannehmlichkeiten entschuldigen.

Unsere Dienstleistungen erfolgen selbstverständlich nach der aktuell geltenden Gesetzeslage. Wir hoffen, Ihr Vertrauen wieder zurückgewinnen zu können.

Ihren Unmut bezüglich der mangelnden Kommunikation in dieser Angelegenheit können wir gut nachvollziehen. Diesen Kritikpunkt werden wir an die zuständigen Stellen weiterleiten und die notwendigen Maßnahmen ergreifen. Ihr Feedback ist für uns von größter Wichtigkeit, denn nur so können wir die Qualität unseres Kundenservices verbessern.

Damit wir uns vertieft Ihrem Anliegen widmen können, haben wir Ihnen eine E-Mail zukommen lassen.

Wir sind stets bemüht, die Qualität unseres Kundenservices zu steigern. Ein aufrichtiges Feedback wie Ihres ist uns hierbei eine große Hilfe.


Freundliche Grüße aus Freiburg

Ihr Lexware Team

Rated 1 out of 5 stars

- Software full of bugs that are not…

- Software full of bugs that are not fixed
- Takes for ever to get someone on the hotline and once you do they don't help

31 January 2025
Unprompted review
Lexware Desktop logo

Reply from Lexware Desktop

Hello Johann Hermann,

thank you for your feedback.

We are sorry to hear that you are not satisfied with our software and support. This does not meet our standards for quality and service.

We are continuously working to improve our software and resolve any issues as quickly as possible. We take your concerns very seriously and would love to find a solution together. Please reach out to us directly at service@haufe-lexware.com so we can address your specific issue as soon as possible.

We appreciate your trust and hope to have the opportunity to convince you of our software and service in the near future.

Best regards from Freiburg,
your Lexware Team

Rated 5 out of 5 stars

Gute Software

22 May 2024
Lexware Desktop logo

Reply from Lexware Desktop

Guten Tag Kunde,

vielen Dank für Ihre Bewertung.

Es freut uns sehr zu hören, dass Sie mit unserer Software zufrieden sind.

Wenn Sie in Zukunft weitere Fragen haben oder Unterstützung benötigen, stehen wir Ihnen jederzeit gerne zur Verfügung.

Freundliche Grüße aus Freiburg
Ihr Lexware Team

Rated 5 out of 5 stars

Super Software

Super Software

22 May 2024
Lexware Desktop logo

Reply from Lexware Desktop

Guten Tag Corinna,

vielen Dank für Ihre Bewertung.

Es freut uns sehr zu hören, dass Sie unsere Software schätzen. Unser Ziel ist es, Ihnen ein benutzerfreundliches und effizientes Produkt zu bieten, das Ihre Arbeit erleichtert.

Wenn Sie weitere Fragen haben oder Unterstützung benötigen, stehen wir Ihnen jederzeit gerne zur Verfügung.

Freundliche Grüße aus Freiburg
Ihr Lexware Team

Rated 5 out of 5 stars

Financial Office

Gute, stabile Software, guter Newsletter, guter Support

6 May 2024
Lexware Desktop logo

Reply from Lexware Desktop

Guten Tag Uwe Panis,

vielen Dank für Ihre positive Bewertung!

Es ist schön zu hören, dass Sie mit der Stabilität unserer Software, unserem Newsletter sowie unserem Support-Team zufrieden sind. Wir setzen alles daran, Ihnen kontinuierlich einen hohen Qualitätsstandard zu bieten. Ihr positives Feedback ist für uns eine wertvolle Bestätigung unserer Arbeit.

Besten Dank für Ihr Vertrauen in Financial Office.

Freundliche Grüße aus Freiburg
Ihr Lexware Team

Rated 5 out of 5 stars

Software

Software, Updates, Kundenservice. Alles super

15 April 2024
Lexware Desktop logo

Reply from Lexware Desktop

Guten Tag B.Hagn,

vielen Dank für Ihre Bewertung.

Es freut uns sehr zu hören, dass Sie mit unserer Software, den Updates und unserem Kundenservice zufrieden sind.

Unser Team arbeitet hart daran, sicherzustellen, dass unsere Software stets auf dem neuesten Stand ist und Ihnen die bestmögliche Erfahrung bietet. Wir legen großen Wert darauf, einen exzellenten Kundenservice anzubieten, um sicherzustellen, dass Ihre Anliegen schnell und effizient bearbeitet werden.

Wenn Sie weitere Fragen haben oder Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren.

Freundliche Grüße aus Freiburg
Ihr Lexware Team

Rated 5 out of 5 stars

Software läuft problemlos

Software läuft problemlos

15 April 2024
Lexware Desktop logo

Reply from Lexware Desktop

Guten Tag Barbara Bär,

vielen Dank für Ihre Bewertung.

Über Ihr positives Feedback, bezüglich der problemlosen Anwendung, freuen wir uns sehr.

Sollten Sie doch einmal einen Verbesserungsvorschlag für uns haben, senden Sie diesen gerne an trustpilot-kontakt@lexware.de

Freundliche Grüße aus Freiburg
Ihr Lexware Team

Rated 2 out of 5 stars

Not so good.

1. The software is full of bugs starting with customer statements. This is a total mess and is almost unusable.
2. New bugs are written into the software and then the solution provided by Lexware causes duplicate journal transactions. These, Lexware don't want to fix because it is a "heisse Kiste". Now I have to pay someone else to fix it for me.
3. There is no standardization of the software, e.g. sometimes search filters automatically search the main record fields. Other times it will search only the matchcode.
4. So many "must have" features are missing. E.g. the netoo/brutto values for customer and supplier invoices should NOT be a company parameter. This should be a customer/supplier parameter as we supply to and purchase from retail and wholesale customers/suppliers.
5. The VAT ID number is required to be printed on invoices for numerous countries INCLUDING non-EU countries. But this may not be entered into the allocated field for non-EU countries e.g. Switzerland and Norway. If it is, then the values are automatically added into the Zusammenfassende Meldung wich is incorrect. For these countries, the number must be stored in the customer comments, and copied and pasted every time into the new invoice's text area. This also triggers the bug stated in number 2.
..... the list goes on.
On the good side, the Lohn seems to work OK, but we have only being using this module for 3 months. Time will tell.
*** Edit (in reply): I also requested further support in December for the one problem you have listed in our reply. I am still waiting for a reply.
An earlier complaint containing multiple small complaints was responded with "... we will not be changing it just for you".

26 March 2024
Lexware Desktop logo

Reply from Lexware Desktop

Guten Tag,

vielen Dank für Ihre ausführliche Bewertung.

Wir bedauern zutiefst, dass Sie mit unserer Software nicht zufrieden sind und möchten uns für die entstandenen Unannehmlichkeiten entschuldigen. Wir nehmen Ihr Feedback sehr ernst.

Ihr Anliegen haben wir intensiv geprüft und festgestellt, dass Sie bereits mit unserem Kundensupport Kontakt hatten. Hierbei wurde Ihnen bereits ein Lösungsvorschlag unterbreitet, worauf wir von Ihnen leider keine Rückmeldung erhalten haben. Daher sind wir davon ausgegangen, dass das Problem behoben sei.

Unser Support wird sich aber gerne im Laufe der nächsten Woche noch einmal bei Ihnen melden.

Wir sind uns sicher, dass wir gemeinsam eine zufriedenstellende Lösung für Sie finden werden und hoffen, dass Sie uns weiterhin die Möglichkeit geben, Ihre Anforderungen zu erfüllen.

Freundliche Grüße aus Freiburg
Ihr Lexware Team

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