Lexware Office Reviews 

We have had Lexware for less than one month and already thinking of cancelling. Their response times are very very slow and sometimes they do not respond. The problem is they rely on a chatbot, and you cannot reach a human. When you do reach a human, the resolution time still takes several days. I do not have confidence that we can ask them for help.

Edit: To respond to their comment, it is disapointing they say this, because it is simply not true. I would have much rather they owned up to this issue rather than put the blame on the user. It makes me lose even more confidence with them.

I had a very disappointing experience with Lexware Office.

I paid for one month of the subscription and then stopped using the software. I did not intend to continue the subscription. However, the subscription appears to have renewed automatically.

When the next payment was not completed, my account was blocked. After that, I was no longer able to access the platform, including canceling the subscription or resolving the issue.

Despite this, I later received messages claiming that I had unpaid invoices and that the case would be transferred to a debt collection agency. However, I have not been contacted by any debt collector, nor was I given a clear way to resolve the situation.

This creates a very frustrating situation where:

You are charged for a service you are not using
Your account is blocked, so you cannot manage or cancel anything
You receive threats of debt collection without clear communication

I would strongly advise others to be careful with subscription terms and automatic renewals.

Awful, just awful. They just transfered a debt of 8eur for fees that they charged me *after* I terminated my subscription, without ever writing me to say that sum is still due, to a debt collection agency which now wants 55eur from me for an original 8eur fee!!!! What kind of corrupt horribleness is this??? Why not just contact me once, pick up the phone or even write an email? This was TWO YEARS AGO and they haven't contacted me a single time since before sending it to a debt collection agency! Why?? This is just disgusting behaviour, not a single bit of human decency. I was going to return to subscribe to this company for this year's taxes but now *no chance*.

Update: they finally responded again and corrected the issue by cancelling the procedure by the debt collection agency, so I've updated from 1 to 3 stars (not more because of all of the stress and anguish caused which could've been avoided). Thanks at least for reviewing the issue and correcting the mistake.

Petty fraud. Do not trust this company.
The company made new requirements and publicly wrote that the company cannot use any services after June 21, 2023 if it does not meet new requirements.
Our company wanted to submit the salary declaration on June 14, 2023 (1 week before the due date), but the account was already blocked - contrary to the contract.
Nevertheless, they gave our bank a fraudulent claim that incorrectly presented the fee and stated that they provided services.
According to my complaint, Lexoffice completed the account and "ignored" to return the money from the account with Sepa mandate.
They were fully and entirely aware of the situation and kept the money fraudulent (the non-existent service, but it is to return the money, is fraudulent according to the law of any country in the world).
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German:
Kleiner Betrug. Vertrauen Sie dieser Firma nicht.
Das Unternehmen machte neue Anforderungen und schrieb öffentlich, dass das Unternehmen nach dem 21. Juni 2023 keine Dienstleistungen nutzen kann, wenn es keine neuen Anforderungen entspricht.
Unsere Firma wollte die Gehaltserklärung am 14. Juni 2023 (1 Woche vor dem Fälligkeitsdatum) einreichen, aber das Konto wurde bereits blockiert - entgegen dem Vertrag.
Trotzdem gaben sie unserer Bank eine betrügerische Behauptung, die die Gebühr fälschlicherweise vorlegte, und gaben an, dass sie Dienstleistungen erbrachten.
Laut meiner Beschwerde hat Lexoffice das Konto abgeschlossen und "ignoriert", um das Geld mit dem SEPA -Mandat aus dem Konto zurückzugeben.
Sie waren sich der Situation voll und ganz bewusst und hielten das Geld betrügerisch (der nicht existierende Dienst, aber es ist, das Geld zurückzugeben, ist nach dem Gesetz eines beliebigen Landes der Welt betrügerisch).

A great solution for managing small businesses in Germany. Even though there's no official English version, there are no alternatives in the market that are so feature-complete. The Google Chrome auto-translation feature can solve 99% of the UI language.

After waiting endlessly I tried several times to talk to the customer service, but they didn't even consider trying to solve my problems or helping me in any way. The employee I spoke to was also very rude and not even a tiny bit cooperative. The product Lexoffice is good but if you ever have a problem with it they probably let you stand in the rain alone.

However it does not support English in their platform (The invoices can be issued in english), I am completely satisfied.

This is an awful company to work for. A mentally abusive and bullying environment.