Keter Reviews 

7,545
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 2,986 reviews, reviewers had a great experience with this company. Satisfied consumers frequently praise the swift shipping times and sturdy outdoor storage structures that fit nicely into their residential backyards. Many people also appreciate the responsive customer support team and the clear assembly instructions that make putting new items together completely simple. Customers often highlight how durable and well-designed the purchased products feel after finishing the setup process. However, some customers also noted frustrating experiences regarding unexpected delivery delays, carrier tracking errors, and missing components inside shipments. A few reviewers additionally mentioned receiving physically damaged packages or struggling with complicated building steps when constructing larger units.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide split in customer experiences. On one... See more

Delivery service

Customers had ambiguous experiences with the delivery service, reflecting a wide range of differing opinions.... See more

Quality

Reviewers highlight ambiguous aspects of quality, noting that while some products are sturdy, well made, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a wide range of experiences. While... See more

Service

Consumers find service to be positive, highlighting efficient and easy-to-interact-with customer service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with delivery and item as bought in the sale but noticed many of the predated holes were sealed over to had to drill or punch out to use . Wanted some matching items but pricy or sold out or no... See more

Company replied

Rated 4 out of 5 stars

The Nova box I ordered is good quality and spacious without being too big. It was relatively easy to build but the delivery was a nightmare. They had the wrong address and despite telling them the cor... See more

Company replied

Rated 4 out of 5 stars

Very easy to use the Keter website and place your order. However DX the courier company could greatly improve. My large item was dragged up into our close in the pouring rain and left across my d... See more

Company replied

Rated 5 out of 5 stars

Easy ordering, with discount assigned with signing up to a monthly news letter - a nice bonus. I’d already seen the shed in reality at my local B&Q and decided that the KETER ASHWOOD - tall versatil... See more

Company replied



Company details

  1. #61 of 70 best companies in Garden building supplier
  2. #4 of 6 best companies in Flat Pack Assembly
  3. #97 of 121 best companies in Garden Furniture Shop
  4. #221 of 245 best companies in Home improvement shop

Written by the company

Thank you for visiting our Trustpilot page! We really appreciate you taking the time to share your thoughts and experiences with us — your feedback helps us improve and continue delivering great service. If you need any assistance, our team is here to help: • General enquiries & spare parts: 📧 csuk@keter.com • Questions about purchases made directly from Keter: 📧 hduk@keter.com • If you’d like to escalate an issue or feel you’re not receiving the service you expect: 📧 ceuk@keter.com We’re committed to making sure you have the best possible experience with us. Thank you for being part of the Keter community! 😊 — Team Keter


Contact info

4.1

Great

TrustScore 4 out of 5

8k reviews

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4.1

All reviews

(7,545)

2,870 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Ordered online the item Arrived damaged…

Ordered online the item Arrived damaged was a nightmare to sort, product is good wouldn’t recommend buying online would rather go in store wanted to order stuff online with a discount, but out of stock so sadly
Couldn’t order when it was back in stock the price had changed, love the product not the service !!!

12 June 2026
Rated 1 out of 5 stars

Useless Company

Minimum email telling me my return package would be picked up on Saturday between 8am and 6pm. No one turned up.

5 September 2026
Rated 5 out of 5 stars

Highly recommend.Great service from start to finish

I ordered a shed from Keter. From the point of order to delivery,I was kept up to date with the progress. Super efficient service. I was contacted by phone to arrange a convenient delivery date. So good to have the personal touch.The two delivery drivers were excellent, kept me fully informed on the day.Best experience of online ordering. I felt like a valued customer. Great product too. Highly recommended.

4 September 2026
Rated 1 out of 5 stars

Poor after sales support

Order arrived damaged and trying to get responses from customer support is a joke. I’ve been told the part damaged that I’ve asked to be replaced isn’t in stock so i need to return the product. Waiting all week for a response and nothing. Looks like I’ll have to do a chargeback unfortunately.

Not a good look for new customers.

26 August 2026
Rated 5 out of 5 stars

Good experience

Prices on the site were competitive with other retailers. Products arrived within stated time and courier company were careful. The garden storage benches we bought are good.

28 August 2026
Rated 5 out of 5 stars

Top service

Brought a plastic shed. Arrived quicker than expected. The quality is very good. But surprised at how light the panels are. I used OBS to put the jigsaw puzzle together due too my disability. There were very helpful and and advised and constructed a wooden base for the shed . I can’t stress the importance of a good flat surface for the base of the shed. At the end of the day they left the area nice and tidy

4 September 2026
Unprompted review
Rated 1 out of 5 stars

I received my order and two chairs were…

I received my order and two chairs were broken.After contacting keter about this there has been no response 2 weeks later.

26 August 2026
Keter logo

Reply from Keter

Lisa,

We are very sorry to hear about the broken chairs and the lack of response. We will look into this immediately to understand what happened. Please reach out to us at CEUK@keter.com where we can assist you further.
We apologise about the Inconvenience this has caused.

Keter

Rated 5 out of 5 stars

Great watertight product

Great product. Watertight.Arrived intact and quick delivery. Easy to assemble but as with any flatpack one has to recheck each step before moving on to the next, as it is so easy to fix a part the wrong way round

4 September 2026
Keter logo

Reply from Keter

A Hyde,

We're delighted to hear you found the product great and watertight! We appreciate your feedback on the quick delivery and ease of assembly. It's true that rechecking steps is a good practice with flatpack items.

Keter

Rated 5 out of 5 stars

This new Keter box is great.

This new Keter box has made my garden so much tidier as it holds all my recycling bags, keeping them clean and out of sight. Unfortunately I was sent the wrong colour as I ordered green but grey arrived. Actually grey is a better colour so not a problem. The delivery was very quick and my friend’s partner very kindly put it all together for me.

4 September 2026
Keter logo

Reply from Keter

Alyson Hicks,

We're delighted to hear how much tidier your garden is with your new Keter box and that it's keeping your recycling bags clean and out of sight. We're glad the grey colour worked out well for you and that the delivery was quick.

Keter

Rated 4 out of 5 stars

The shed l bought was delivered quickly…

The shed l bought was delivered quickly and I was informed on the time slot which helped a lot, very efficient from start to finish. Good quality shed with easy to follow instructions.
Would recommend 👍

28 August 2026
Keter logo

Reply from Keter

Neil,

We're so pleased to hear that your shed was delivered quickly and that the time slot information was helpful. It's wonderful that you found the process efficient and the shed good quality with easy instructions. Thank you for your recommendation!

Keter

Rated 4 out of 5 stars

Pleased with my Purchase

Easy ordering process. Quick delivery. Easy to build and very pleased with how smart it looks. Great for storing the garden cushions

4 September 2026
Keter logo

Reply from Keter

Nicola Dilworth,

We're so pleased to hear that you found the ordering process easy and the delivery quick! It's great that you're happy with how smart it looks and that it's perfect for your garden cushions.

Keter

Rated 4 out of 5 stars

It looks great but the instructions of…

It looks great but the instructions of the assembly is not in details. We spent over 7 hrs to assemble it.

28 August 2026
Keter logo

Reply from Keter

Adeola Osazuwa,

We appreciate your feedback on the assembly process. We are actively working to improve our instructions for a smoother experience.

Keter

Rated 5 out of 5 stars

Easy to build and very impressed with…

Easy to build and very impressed with the product

27 August 2026
Keter logo

Reply from Keter

Sandra Francis,

We appreciate your positive feedback! We are so glad you found the product easy to build and that you are very impressed with it. Thank you for sharing your experience!


Keter

Rated 5 out of 5 stars

Ordered outside storage sheds multiple…

Ordered outside storage sheds multiple times now from keter, always a super fast delivery and fair prices. Would recommend if you need something quick and easy for outside storage, Many thanks

27 August 2026
Keter logo

Reply from Keter

Oscar,

We're delighted to hear you've had such positive experiences with our outside storage sheds! It's wonderful to know that our quick delivery and fair prices meet your needs for convenient outdoor storage. We truly appreciate your recommendation.

Keter

Rated 4 out of 5 stars

Good product but flimsy packaging

Good product but flimsy packaging. Arrived broken, but I was able to glue back together.

27 August 2026
Keter logo

Reply from Keter

Tim Alanthwaite,

We appreciate your feedback on the packaging and are reviewing our methods to prevent future damage.

Please reach out to us at CEUK@keter.com where we can assist you further. We apologise about the Inconvenience this has caused.

Keter

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