jpc-schallplatten Versandhandelsgesellschaft mbH Reviews 

As a customer for many years I now finally write a review. Today I received my LP's. Packing was amazing as usual!! I also order cd's a lot. Never had any problem. Again in perfect packing with lot of protection inside. The safest parcels are JPC parcels!!

I have bought a great deal from this shop over the years and, in general, I have been very satisfied with the service. However, my latest order was disappointing.

The CDs were sent in a kind of cardboard envelope with a flap that was not properly secured, leaving the CDs free to slide out of the packaging. As a result, two of the CDs arrived broken.

To their credit, the shop has kindly offered to replace the damaged CDs and has said that they will reimburse the return postage. However, I would still have to pay the postage upfront, and the procedure they require includes preparing and enclosing a covering letter. I appreciate their willingness to resolve the problem, but this seems like far too much administration for two CDs that arrived damaged because they were inadequately packaged in the first place.

More importantly, this solution does not really satisfy me. What I want is not to have to return and replace damaged CDs, but for the CDs to be properly protected before they are shipped. I have ordered from this shop many times, so I hope they will reconsider this type of packaging, because it creates an entirely avoidable problem for both the customer and the shop.

this is already the third time a Cd I ordered and paid for was "unavailable" yet still offered on their website, after afew months i got the message the Cd was not available and a refund would be made. BAD. Moreover a lot of their cd's (not all them them but still) are more expensive than for instance amazon. So always compzre prices.

This was my first time buying from jpc.de and I would say it was mostly a positive experience.
The shipping took about a week and that is fine for a German store to ship something to Denmark.
But I would have liked the item to be more protected doing shipping. In my opinion it's more luck than actually padding that kept it from being damaged doing shipping. I bought a big expensive Blu-ray TV Show box set with 54 discs that weighs over 1 Kg.
(I wouldn't have been happy if it showed up damaged and that could easily happen doing shipping because it's such a big fragile plastic case, something could easily snap if the box got thrown or dropped. if it had shown up a little damaged and maybe one of the disc holders was broken I would with no hesitation ask for a refund and return the item.)
In conclusion my item showed up in good condition and I'm happy with my purchase and I would probably buy something again another time from jpc.de

After a week of trying to access the JPC.de website from Brazil, I discovered to my disappointment that the store unilaterally blocked access to its website without any explanation to its customers. I have been a JPC.DE customer for many years and have bought many CDs there. It's something totally absurd that I've never seen in any other online store. They claim they suspended access because of cyberattacks. But why don't they invest in more security on the site instead of blocking access from other countries?

Thank you for your attention. The problem has been resolved and the site is now accessible again!

This used to be my go-to site: they were reliable and affordable. My orders rarely got lost and if they did, they got replaced without issue. However, a few years ago they switched from using DHL to using some Austrian mail carrier and everything went downhill. About half of my orders got lost, some of which were items that were now out of stock and not available anymore elsewhere. They've clearly chosen a cheaper shipping option instead of reliability and customer satisfaction. After repeated issues I've canceled my account and won't be ordering from them again.

Every single cd I ordered from JPC was delivered in time and well packaged. Especially when sending an artbook (book with cd's) they used sturdy cardboard and the item is protected very well. I never ordered vinyl from them so I can't comment on that.

One of the worst experiences I've ever had buying music. I bought two records back in 2024 and sent them several emails but never got a response. I filed a PayPal claim, and PayPal found in my favor, so I got my money back. The company refused to reply to my emails and only replied through PayPal.
Then when I went to buy another CD because the price was great they cancelled the order wouldn't tell me why but after sending several emails they responded saying that I never responded to any their emails and they will not be dealing with me anymore virtually calling me a thief.
This is rich coming from a company the refuse to reply to any of my emails and when they said they sent me an email I never received it at all.
Totally a distrust worthy company do not purchase avoided or costs.

I ordered a vinyl because the price was unbeatable so i decided to take a bet after reading the bad reviews but i was pleasantly surprised when everything went smoothly, will buy again for sure.

On 07/02/2025 JPC customer service sent me this email:

Dear Mr. Benjamin D.

We unfortunately have to inform you today that the following items from your order 123003008 of 17.01.25 cannot be delivered.

Reason: 4981787 / 3 CDs Patti Page: Singles 1946-1952.
Currently not available.

Amounts already paid will be refunded immediately.

We count on your understanding.

Shortly after the cancellation and refund of my order, I noticed that the same item was again offered for sale at the price of €19.99, while I had originally purchased it for €11.99 with free shipping.

The fact that the item was not in stock does not justify the cancellation of my purchase.

Indeed, I have ordered items several times that were not in stock, and you have always taken the time necessary to ship my order, sometimes after several weeks of waiting.

This commercial practice seems unfair to me, and I wanted to express my strong dissatisfaction on this subject and it is incomprehensible !!!

43% 1-Star Reviews Can’t Be Wrong"
Absolutely terrible customer service! I placed an order for four vinyl records, which was split into three separate shipments. While I received the second package just fine, the first one—dispatched before it—never arrived. I received no notification of a failed delivery and only realized something was wrong when I manually checked my bank account and saw an unexplained partial refund (minus shipping costs, of course).

When I reached out to their support, I was met with robotic, unhelpful responses. They admitted the package was returned as “undeliverable” but refused to resend it or cover the shipping cost for a reorder—even though the address was clearly correct (since my second package arrived without issue). Their only “solution” was for me to reorder and pay shipping again for their mistake.

I’ve never experienced such poor service from an online store. If you’re considering ordering from here, don’t. Find a more reliable retailer that actually values its customers.

I've been a returning costumer at jpc.de for ten years. They have a large selection, are always reliable, and there are no problems at shipping abroad from Germany.

I have used jpc for a long time perhaps 20 years now and have never had an issue . It can a bit of time to get an order to Australia and they don't always provide tracking on cheaper orders but even so every single order has turned up without any issues . Once a cd arrived and the disk was actually broken and they replaced it straight away . Efficent and well organised with lots of stock and great bargains and I can recommend them . An add for me is their weekly or so newsletter which is tailored to what I want .

In the meantime I order books and music only from JPC. Perfect service: Trustful internet platform. Delivery even faster than mentioned on the platform. Professional packaging. Never had troubles with returning goods. Highly recommended. Thank you to the team for this service.

great prices, full transparency on stock and never had any issues with the packaging, highly recommend

Jpc puts music over everything. They truly offer the best prices on the internet, and their honesty and transparency throughout the process and how they price vinyls is rare to find, not to say the only online vinyl seller ive found to be genuine and honest. The shipping was impressively quick – I received my order in Italy just 5 days after it was shipped. The vinyls arrived in perfect condition, and the whole experience was smooth from start to finish. I can’t recommend JPC enough for their great service and amazing deals. I’ll definitely be shopping here again!

They do not ship even though the order is ready in their warehouse!

I mean the site seems to be legit but it wont let me order anything which is super annoying since they have the vinyl im looking for the cheapest but yeah...

Didn't get my order for a month. They've sent it without tracking. Of course they have no clue where it is. Had to wait for a full month to get a refund. Got full refund after all, so that's positive, but I've read that others had the same issue. So it's not one case, it's a lot of cases.

I was looking for this hard to find CD, "Blue Murdere Live in Japan 20.8.1989" and I got it in 15 days at a fair price. Upon asking by email, I got a reply in English.
I would suggest JPC.DE use bilingual email formats.
Otherwise very satisfied!