John Clark Motor Group Reviews 

From my initial call to enquire regarding a Defender 110 replacement, Stuart Brown took all my questions and sourced the exact spec I required. I received the new car earlier than expected. Top marks to Stuart and Pentland Stirling.

Very easy to deal with, no pressure just good chat and information. Decided to go with them due to good warranty etc compared to smaller independents. Would use again - well so far!

This review is not intended to reflect on the Service Advisor, who was very good.

The prices quoted for repairs are just silly. I can't believe they actually believe people will pay the prices they ask, although the captive audience clearly do pay because they don't want, or can't be bothered exploring an alternative. Not a word of a lie - I could spend a week in a 5-star Glasgow hotel and have my car repaired at a specialist independent Volvo garage and still come back to the North East having spent less if I had put my car to John Clark

Avoid this dealer and avoid the Capture Alpine Hybrid I am 70 years old and bought a new Captur Alpine Hybrid with my life savings as my retirement car six months ago and it’s a nightmare had many issues but most serious one is the reversing camera doesn’t function 100% in the dark and poor weather conditions after a diagnostic test I was told it’s a software issue and Renault does not at this moment have a program to correct it mabye in the future something will come through after forking out £24k at my age I was astounded to hear that answer the dealership just kept fobbing me off their Area Manager is never available so I went to Car Ombudsman but the dealership doesn’t recognise that body now I have to fork out more of my savings for court action please don’t waste your money at my time of life I should be living stress free but this dealership customer service is atrocious don’t care BEWARE

This review is about the sales experience with the MG Dundee dealership.

Took the plunge to buy an electric vehicle (EV) and found a used one in our price range at this dealership. The car itself has been great, but the sales process was shockingly bad. Being new to EVs, I had a lot of questions and don’t think it unreasonable that a premier dealership like John Clark would not have the ability to accommodate this.

Phone calls to the sales person went to the reception desk and I was told they would pass them on,I was never called back. I then resorted to email and again these were often not answered or if they were, the answers were incomplete. I even had to continually ask for a handover date / time to organise insurance. They were unable to provide basic records such as servicing for the car and more importantly for an EV the State of Health (SoH) report on the battery. I felt I had to battle for every little bit of information.

The cherry on the cake however was the handover. The salesperson handed the keys and the charging cable to my wife and shot off with “call me with any questions”. Difficult thing to do when they had not answered any phone calls prior to this. That was it! Didn’t receive the V5 green new owner slip or a chance to check the vehicle over and discovered back at home the puncture repair kit was missing.

When I escalated to the Sales Manager my complaint and information request was initially bounced back to the salesperson who had been the problem. Eventually the Sales Manager referred me to the General Manager and for the first time I actually received an apology. Worst dealership car buying experience I have ever had. Thankfully the car has been great, but the whole buying process has been tarnished.

Very helpful
To the point and no delay

Efficient, pleasant and welcoming

Excellent facility. Great selection of new, ex demo, and used vehicles. Friendly welcome by the reception team. Ben Laming, Sales Consultant, was very professional and helpful throughout the process. Jayne Leishman also provided helpful information and support. Collectively, they took time to ensure we chose the correct vehicle and provided clear financial information.

It's unfortunate to have read many bad reviews but I suppose bad feedback makes feedback" you don't see the good so easily. Anyway with me I'm a very experienced used car buyer, I found an Evoque here low mileage & maxed to the hilt with every extra imaginable! I travelled from Hebden Bridge Yorkshire to pick it up it is that good" I had a very good sales & handover experience from a James Sheldon, so if you buy? Buy from him 👌

Absolutely great experience dealing with JLR at the fort Edinburgh, I would definitely recommend and be a return customer.
Mhari brotherston made the hole experience perfect

Excellent sales advice. Generous loan of demonstrators. Michael Anderson very helpful.

Also very good coffee and biscuits!

The process of dealing with Pentland motors was outstanding. I can't thank Pauline enough for all her hard work. It was a smooth process and a great deal

Worked with Abie on getting my defender and his service was second to none

Fantastic experience again! I have purchased several cars over the years with the team at Pentland and always find it to be a very friendly, professional and hassle free experience.

Couple of issues to start but resolved now

Easy transaction from initial inquiry to collection.
A change of personnel part way through the process did not disrupt the purchase.
Leasa who took over the sale was very thorough and everything went through smoothly.

Staff really helpful, friendly and polite.

No reply from sale team once I have paid for the vehicle and when vehicle will be ready no reply And vehicle is in garage very bad behavior.

Neil was very friendly knowledgeable and helpful also explaining details I wasn't sure of.