Looked at a car 200 miles away from Stirling LR, in Newcastle where we live. Enquired via Autotrader and Stuart Brown answered the call. Stuart was totally professional and provided all the informati... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an excellent experience buying my car from Pentland (John Clark). Even though I travelled all the way from Kent to Dundee, the whole process was smooth, professional, and worth the journey... See more
Company replied
I'm delighted with the service I received from John Clark, Dundee, while purchasing our new Cupra Born. In our experience the staff were friendly, knowledgeable and professional, and the deal... See more
From 1st point of contact we could not have asked for a better service. We came up from South Wales to complete our purchase and every member of staff were polite and extremely efficient. Our salesman... See more
Company details
- #60 of 96 best companies in Car dealer
- #13 of 19 best companies in MOT Centre
- #42 of 62 best companies in Vehicle Repair
- #35 of 53 best companies in Car service
- #15 of 19 best companies in Motorbike dealer
- #29 of 55 best companies in Used car dealer
Written by the company
John Clark Motor Group is one of Scotland’s largest family-owned automotive dealer groups, with over 50 years of experience in the motor industry. Founded by our Chairman, John Clark, the business has grown into a network of over 60 sites across Scotland, employing more than 1,300 people. We represent 21 leading automotive brands and offer an extensive range of new and used cars, vans and motorcycles, alongside manufacturer-approved servicing, parts, accident repair centres and bodyshops. Hawco Group is now part of John Clark Motor Group, further strengthening our presence across the north of Scotland. Our dealerships and facilities are located across Inverness, Elgin, Peterhead, Aberdeen, Perth, Dundee, Edinburgh, Stirling, Dunfermline, Kirkcaldy and surrounding areas, allowing us to support customers nationwide. We believe our relationship with customers goes far beyond the initial purchase. Delivering on our promises, acting with transparency and providing an exceptional experience at every stage of ownership is at the heart of everything we do.
John Clark Motor Group
Written by the company
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Contact info
Greenwell Road, AB12 3AX, Aberdeen, United Kingdom
- 01224407407
- jcmg@john-clark.co.uk
- www.john-clark.co.uk
4.6
Excellent
14k reviews
Asks customers to review
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Refund issues; terrible customer service
I placed a £99 reserve on a used car. The trade in offer for my old car was very low so I decided not to go ahead and asked to be refunded my reserve. I was told I'd get an automatic refund within 3 working days. It took 3 weeks and several phone calls to get my refund! And no explanation as to why they took so long. I definitely won't be dealing with this company again; very poor customer service and no follow up with promised phone calls. I had to chase them up. NOT recommended!!
1 July 2026
Unprompted review
Enquired about an Alpine
Enquired about an Alpine. Got a generic cut and paste email from Alexander Pritchard. Spent 20 minutes replying with details of my part exchange so i could get a valuation and he didn’t even bother to reply. This was on Friday. Its now Tuesday evening and i bought a car from their competitors this afternoon. Poorly run or poorly staffed company.
17 July 2026
Unprompted review
May use AI-assist with repliesRead more
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Good sales service received
Good sales service received. Car was delayed beyond initial estimated car collection date. Communication on this could have been better.
28 May 2026
Unprompted review
Reply from John Clark Motor Group
Thank you for taking the time to leave us a review, Jason.
We're pleased to hear you received good sales service from the team at John Clark BYD Aberdeen.
We're sorry the delivery of your new car took longer than initially expected and that our communication during this time didn't meet your expectations. We appreciate you bringing this to our attention, as clear and timely updates are an important part of the customer experience, and your feedback will be shared with the team.
Thank you again for your honest comments. We hope you're enjoying your new BYD and look forward to welcoming you back in the future!
Lesley
bought a brand new 25 plate Renault…
bought a brand new 25 plate Renault traffic , once collected I noticed the steering wheel was off centre while driving in a straight line took van back I was told the issue was fixed, later i noticed the drivers front wheel was wearing irregular so contacted them again and was told they couldn't do anything about it so I had to take it else where and it was found the wheel alignment was way off, the van has never been kerb,d or had any knocks this was the way I got it from the factory, worst thing about it the back wheel is off and its fixed can't be adjusted poor show from a van straight from the factory
so basically I've just been fogged off after handing them near 30K
I have the report/printout from garage that carried out the diagnosis and repair
2 July 2026
Unprompted review
Courteous and professional from start…
Courteous and professional from start to finish. No hiccups or hassles just bish bash bosh and it was done. Engaging and polite staff with excellent communication skills. Thank you for a stress free process….. Cheers Hamish.
9 July 2026
Unprompted review
Great service from Neill and the team
Great service from Neill and the team - got me a fantastic PX on my car and I drove away the next with a mega mega deal.
Thanks to all who helped
19 July 2026
We needed to upgrade our car and Steven…
We needed to upgrade our car and Steven was helpful, and professional but with a friendly demeanor. We never felt in any way pressured into purchasing. We were just looking at that point, but ended up buying the same day. Thankyou Steven.
13 July 2026
Unprompted review
Reply from John Clark Motor Group
Thank you for the 5-star review, Pauline!
We're delighted to hear you had such a positive experience with John Clark BMW Aberdeen.
Thank you for taking the time to share your feedback and for recognising Steven's efforts. We'll be sure to pass your kind words on to him. We hope you enjoy your new BMW and look forward to welcoming you back in the future
Lesley
Straight forward deal
5 July 2026
Reply from John Clark Motor Group
Thank you for the 5-star review, Mr Warman!
We're delighted to hear you had a positive experience with Pentland Land Rover Dundee.
It's great to know your purchase was straightforward and hassle-free. Providing a simple, efficient experience for our customers is exactly what we strive for.
Thank you for taking the time to leave your review. We hope you enjoy your new Land Rover and look forward to welcoming you back in the future!
Lesley
I had an excellent experience buying my…
I had an excellent experience buying my car from Pentland (John Clark). Even though I travelled all the way from Kent to Dundee, the whole process was smooth, professional, and worth the journey
Special thanks to David he was friendly, honest, and helpful from start to finish. The car was exactly as described and everything was ready when I arrived. He made the purchase straightforward and stress-free, answering all my questions and ensuring I was completely happy before we drove off.
I wouldn’t hesitate to recommend Petland Jaguar to anyone looking for quality car and great customer service. Thanks again for making my long trip worthwhile!
9 July 2026
Unprompted review
Reply from John Clark Motor Group
Thank you for the 5-star review!
We're so pleased to hear your journey from Kent was worthwhile and that you had such a positive experience with Pentland Land Rover Dundee.
It's fantastic to know David made the entire purchase smooth, professional and stress-free from start to finish. Ensuring everything was ready for your arrival and that your vehicle was exactly as described is the level of service we always aim to provide, so we're delighted to hear we met your expectations.
Thank you for taking the time to share your feedback and for recommending us. We'll be sure to pass your kind words on to David. We hope you enjoy every mile in your new car and look forward to welcoming you back in the future!
Lesley
Abie was a complete star and so helpful…
Abie was a complete star and so helpful and I am thrilled to bits with my new car - thank you.
15 July 2026
Fantastic experience
The service was great from the start. Coffee made for you on each visit. Paperwork was pretty straight forward. Great deals and insight given into the cars history. I was even picked up from the train station, taken to the bank then the show room. Everyone was extremely polite and friendly. Would definitely recommend. Great service 💯
8 July 2026
Reply from John Clark Motor Group
Thank you for the 5-star review, Mr Esdale!
We're thrilled to hear you had such a fantastic experience with Pentland Land Rover Elgin!
It's great to know the team made you feel welcome from the very beginning, with friendly service, straightforward paperwork and helpful insight into your vehicle's history. We're especially pleased that arranging collection from the train station and helping with your journey made the handover as convenient and stress-free as possible.
Thank you for your recommendation and for taking the time to share your feedback. We'll be sure to pass your kind words on to the team. We hope you enjoy your new vehicle and look forward to welcoming you back in the future!
Lesley
I received excellent service from John…
I received excellent service from John Clark Select Inverness. The sales executive, Alexander, was efficient and helpful throughout, and even personally delivered my new Corsa to my front door in Carnoustie. I really appreciated the personal service.
13 July 2026
Unprompted review
Another fantastic experience from James…
Another fantastic experience from James at Dundee Audi, this is my second Audi purchased both sold to me by James amazing customer service again. from start to finish James was professional and helpful.he took the time to answer any questions I had and made the process smooth and stress free. Offered me a test drive in the new car and also took his time out to walk me round the car
And explain everything I’m great detail about the new car. I felt confident in my decision thanks to his guidance and help. I highly recommend James for any help or sales.
13 July 2026
Unprompted review
Reply from John Clark Motor Group
Thank you for the 5-star review, Miss Penny!
We're incredibly grateful for your continued loyalty to Dundee Audi and are delighted you chose us again for your latest Audi!
It's wonderful to hear James once again provided the outstanding service you've come to expect!
Thank you for taking the time to share your feedback and for recommending James. We'll be sure to pass your kind words on to him. We hope you enjoy your new Audi and look forward to welcoming you back again in the future!
Lesley
5 stars James has made getting a new car so…
James has made getting a new car so easy amazing experience professional & friendly from start to finish
14 July 2026
Unprompted review
Reply from John Clark Motor Group
Good morning, thank you for taking the time to leave a five star review! We're glad to hear that the process of getting your new car was easy thanks to James! Kind regards, Lisa
Bought my new car from John Clark in…
Bought my new car from John Clark in Dundee. I dealt with Kirk and Kaide who were both very attentive and reachable when I had any queries. Everything went to plan with no problems whatsoever.
30 June 2026
Unprompted review
Exceptional service!
All the staff were exceptionally pleasant — helpful without ever being overbearing. Abie looked after me from start to finish, and his communication throughout was excellent. I’m absolutely delighted with my new car, the whole experience genuinely exceeded my expectations.
10 July 2026
Scott at Renault was a joy to deal with!
13 July 2026
Unprompted review
Reply from John Clark Motor Group
Good morning, thank you for taking the time to leave a five star review. We're so glad to hear that you had a great experience with Scott! Kind regards, Lisa
Sales
The way the sales process was handled by your Salesman Stuart Brown was great, everything ran from A-Z smoothly and in the Timeframe stated,
10 July 2026
Reply from John Clark Motor Group
Thank you for the 5-star review, Mr Robinson!
We're delighted to hear you had such a positive experience with Pentland Land Rover Stirling.
It's great to know Stuart Brown made the sales process straightforward from start to finish, ensuring everything ran smoothly and was completed within the timescale promised. Delivering a seamless and reliable experience is exactly what we aim for!
Thank you for taking the time to share your feedback and for recognising Stuart's efforts. We'll be sure to pass your kind words on to him!
We wish you all the best with your new car!
Lesley
From first enquiry to signing the deal
From first enquiry to signing the deal, Alistair was welcoming and helpful.
2 July 2026
Unprompted review
Reply from John Clark Motor Group
Thank you for the 5-star review, Calum!
We're delighted to hear you had such a positive experience with Pentland Jaguar Dundee.
Providing a welcoming, helpful and straightforward experience is what we strive for, so it's rewarding to hear everything went so smoothly.
Thank you for taking the time to share your feedback and for recognising Alistair's efforts. We'll be sure to pass your kind words on to him. We hope you enjoy your new Jaguar and look forward to welcoming you back in the future!
Lesley
Customer care
Been a customer since 2015 ,when I bought my first BMW S1000rr, and now on my second S1000r, always been treated well including all servicing too.
Topped off recently with an invitation to take part in a track session at Knockhill, which was a brilliant well organised evening.
8 July 2026
Unprompted review
Reply from John Clark Motor Group
Thank you for the 5-star review, Andy!
We really appreciate your continued loyalty to John Clark BMW Motorrad Tayside since 2015.
It's fantastic to hear you've consistently enjoyed great service, from purchasing your BMW motorcycles through to servicing over the years. We're also delighted you enjoyed the recent track evening at Knockhill and that it was such a well-organised event.
Thank you for taking the time to share your feedback and for your continued support. We hope you enjoy many more miles on your S1000R, and we look forward to welcoming you back to the dealership and future events!
Lesley
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