jewellerybox.co.uk Reviews 

2,095
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that they love the wide selection of stunning jewellery options and note that purchases arrive securely packaged and exceptionally fast. People are especially pleased with the wonderful product quality and the supportive, friendly customer service team whenever assistance is needed. Some reviewers were not happy with occasionally receiving the wrong item sizes in their packages. Consumers pointed out that dealing with incorrect sizing issues and waiting for replacements could sometimes prove frustrating. Buyers also shared that returning items for exchanges or sorting out delivery delays caused minor inconveniences.

What people talk about most

Product

People report positive experiences with product, noting that items such as necklaces and rings are beautiful... See more

Quality

Users consistently report satisfaction regarding the quality of their items, highlighting excellent... See more

Customer service

Customers consistently note positive experiences with customer service, praising prompt replies, helpful... See more

Delivery service

Customers had positive experiences with delivery service, consistently reporting super speedy arrivals and... See more

Order

Reviewers highlight positive aspects of the order process, praising the straightforward and easy online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a 9ct gold personalised name necklace from Jewellerybox. The website was really easy to use and make my preferences. The order was despatched really quickly. Arrived very well packaged. And ar... See more

Rated 5 out of 5 stars

I absolutely love JewelleryBox because I have never been disappointed. I adore the rings, bracelets, and earrings that I’ve got from them. As someone who is allergic to much of the metals used in jewe... See more

Rated 5 out of 5 stars

Great website, very easy to use and lots of lovely jewellery to choose from. After advice from customer service I bought a beautiful silver ring, sizing was perfect, it's very comfy, quality is great... See more

Rated 5 out of 5 stars

Ordered from Jewellerybox on numerous occassion.Love that there is a wide range of jewellery options to choose from ....the site is super easy to navigate & delivery is very quick ! Never had any iss... See more


Company details

  1. Jewellery shop

Written by the company

We like to keep things clean, simple and fun by offering fashionable essentials for anyone's jewellery collection, with a price tag that won’t make you blush. We want to break down the barriers between fine jewellery and fashion jewellery and prove that you can fill your cupboards with fantastic gold and silver pieces for the same price as high street costume jewellery. We are constantly adding to our range to keep you updated on the best new styles together with some absolute staples. If you have any questions or suggestions we would love to hear from you. You’ll find our UK customer service team polite, helpful and knowledgeable. You won’t get held in a queue or put on hold, and you can order as easily on the phone as you can on our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(2,095)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered a 9ct gold personalised name…

Ordered a 9ct gold personalised name necklace from Jewellerybox. The website was really easy to use and make my preferences. The order was despatched really quickly. Arrived very well packaged. And arrived super speedy. The necklace is beautiful. I’m really pleased with it. I would highly recommend jewellerybox for the fabulous service. Excellent quality at a really good price. Will definitely be purchasing from them again.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service and jewellery too.

Great service and jewellery too.

Highly recommend. I bought a ring and it was to big so had to return this. They gave me a refund and no issues at all. Got the new ring and it is perfect.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Great website

Great website, very easy to use and lots of lovely jewellery to choose from. After advice from customer service I bought a beautiful silver ring, sizing was perfect, it's very comfy, quality is great and it looks so lovely.
It also arrived well packed and very quickly. Thank you Jewellery Box

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company very pleased with the service. Great items and prices the delivery was so quick as I have ordered multiple things some wasnt right style very easy to return or exchange. When I emailed them i got a fast and polite reply back i can not fault this company will definitely buy in the future.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

I have purchased 2 rings from this…

I have purchased 2 rings from this company. The first, I ordered the wrong size. Great customer service. I was able to return the ring and order another in the correct size. No fuss, no quibble. Delivery was great in double quick time. Item beautifully packaged. Highly recommended. A*****

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Unique earrings

I by chance was looking for earrings and found this company on my Facebook. I looked on their website and found some lovely unique dangle earrings. Really reasonably priced and the quality is fantastic. Arrived very quickly. My daughter said she liked them and asked where I'd purchased from. I told her and she said she had also purchased from them too. Will definitely use again.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Jewellery Box

Good quality merchandise. Excellent prices. Easy to use website. Speedy delivery. Speedy replies to questions to Customer Services. What's not to like?

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

A lovely company to deal with. Really great if you want simple stylish pieces. Brilliant if you have multiple piercings and need small delicate items. Would highly recommend.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Easy to order, clear description and picture of item purchased and decent value. Items delivered in good time and item reflective of the website description.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Great earrings and excellent customer service

Really pleased with the quality of my hoop earrings, which were a great price and arrived quickly.
I was especially impressed with the customer service I received from Tori B as I inadvertently ordered 3 pairs of earrings (my internet kept advising the order hadn’t gone through!) and she emailed and called me to check if I wanted 3 pairs, cancelled 2 pairs and my refund was processed immediately, thank you ☺️

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Great quality

I am very pleased with the earing I bought from jewelry box. Excellent quality and look more expensive than they were.

15 July 2026
Unprompted review

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