JT Hughes Group Reviews 

Not open on Sundays. One of the very few car dealers that is not open on a Sunday.

I visited jt hughes honda on Friday 3rd July for service and mot.
I would just like to say thank you so much to demi and paul for their friendly and knowledgeable service.
It really is my go to garage and the sheer excellence all round.
Completely satisfied.
Thank you jt hughes honda.
Kind regards adrian McNamara
10 out of 10.

I contacted JT Hughes to obtain a quote for servicing my Honda and replacing the front brake discs and pads. Unfortunately, my experience was disappointing.

I tried calling the dealership several times but was unable to get through. I then used the online booking form on the website. The form did not provide any pricing information, and although I received an automated email stating that a further confirmation email would follow, I did not receive one.

After sending a follow-up email requesting a quote, I received a response several days later from a service advisor named Paul. The quote provided was:

• Front brake discs and pads replacement: £386.00
• Honda 12 service (oil and filter): £270.00

I considered these prices to be very high, so I contacted two other Honda dealerships for comparison. Both responded promptly and provided significantly lower quotes for the same work.

Before making a decision, I also researched the cost of the parts required. I found a genuine Honda oil filter for my vehicle advertised by another Honda dealer for £12.75, and the Honda-recommended Castrol Magnatec 5W-30 C3 engine oil available locally for around £40 for 5 litres. Based on those prices, the parts required for the oil and filter service appeared to cost less than £55.

I also found genuine Honda front brake discs and pads available from another Honda dealer for approximately £130. While I understand dealership pricing includes labour, overheads and other costs in addition to the parts themselves, I felt the overall quote of £656 for a basic oil and filter service together with front brake discs and pads replacement represented poor value compared with the alternatives available to me.

In contrast, the other Honda dealerships I contacted answered the phone quickly, provided competitive quotations, and took the time to explain available service plans and potential future savings.

I was also surprised to find that a booking-related email had been sent by Pinewood DMS rather than directly by JT Hughes. As a customer, it was not obvious to me during the booking process that a third-party system would be involved, and I would have preferred greater transparency regarding how the booking process operates.

Overall, I found communication to be slow and difficult, and the quote I received was considerably higher than those provided by other Honda dealerships. Based on my experience, I chose not to proceed with JT Hughes and would look elsewhere for servicing and repair work in the future.

Impossible company to contact unless you want to buy a new car. The service department never answers the phone and you can’t speak to anyone to order parts.
The website doesn’t even list e-mail addresses for each branch.
I contacted another dealer and booked my car in for a service and ordered roof bars within 25 minutes.

The staff ate TJ Hughes Hyundai Telford have been nothing but amazing.GM Andy Mark and the mechanics helped me out of an impossible position. I recently had a puncture which absolutely destroyed my tyre, unfortunately my leasing company had not supplied me with a locking wheel nut. The staff at Hyundai found a nut to remove the locker so I could get the tyre changed at the nearby kwikfit who were also massively helpful, I then returned to Hyundai with my new tyre and a new set of standard nuts which were then changed over ensuring safe travels for my daughter and I.
I cannot thank the staff enough for their help in this time of crisis.
Apologise I haven’t mentioned every member of staff by name as I spoke to almost all you.

23/3/2026 called at JT.HUGHES Hyundai Telford Shropshire just to see what was on offer, introduced to a Hyundai Santa fe diesel automatic 2.2 awd Reg AF69UXD. Did test drive possible rear suspension problem, PX agreed, 27/3/2026 phone call from the overall manager problems with car, ie tyres to be changed, x2, break discs to be changed x2, part rear suspension to be renewed. 31/3/2026 phone call from the sales person car won't be ready until the 2/4/2026 PM, exchanged cars, our car in very good condition nothing to do. 3/4/2026 checked new car and found tear in Drive seat and under bonnet, large amount of dead tree leaves, like crisps, no air filters changed engine and cabin filters large amount of debris in them? Large thick rubber cover lose and close to drive belt?? Cracks in passenger door piller, bottom sill pitted both sides, wheels hubs needed refurbishment, oil after 40.1 miles blacker than coal, reason given on this type of service This car did not come under a full service, Hyundai specifications?? Cost of car over £24.000. 4/4/2026 Rejected car taken back to JT.HUGHES Hyundai Telford saw Sales person who could not do anything till Manager returns from holiday?? On the 14/4/2026 we offered to buy another car so curtesy car supplied. This is now a shorter version of what happen. Overall Manager returns called for us to see him in is office. My Wife and I explained the reasons for rejection, Manager you can't do that you have paid for it and the faults can be fixed, our reply we have the legal right to reject the car, Manager no it is a returned car, I left his office to phone Grandson for a lift home knowing we were not going to get any where with the Manager, I left my wife in the office whilst I made my phone call, Grandson came, we were approaching the managers office saw my wife sobbing her heart out, asking what is matter? My Wife's reply Manager won't do a deal on another car has we complained about the oil and on another car you will probably complain about the oil on that car, sarcastic reply, did not acknowledge all the other faults and very rude, arrogant and talking me down. Grandson explained our rights as to rejection, Manager are you threatening me, time to leave could see where he was going with this., after gifts given to him and the majority of Staff given as an ok person. We later received an email banning us from the, Franchises of JT.HUGHES Telford, Shrewsbury, and Oswestry, now waiting for a response from Hyundai GBs investigation. My Wife is disabled and in her 80s, My advice when looking for cars in our range take a Mechanic with you some of these cars are ex agricultural, take a good look underneath, and else where. The Sales Staff are Amazing but find faults and you will see in our experiences a nasty side from som Managers, I have photos of the state my wife was left in plus the many faults on that car, Hyundai Garentee in our case not did not apply. Len And D Jones This is some of the issues left out. On the 7/4/ 2026 returned to car sales to inform them we had rang DVLA regarding rejection of AF69 UXD plus removing Disabilitie off both cars. The other car we were interested in was at the Shrewsbury Franchise and would be bought over for us to look at this didn't happen, also the car reg AF69UXD Was an ADDBLUE system of which we were not informed nighther was a manual to look at. we took the car to see how much Add Blue was in the tank and it cost us over £18.00 had we have known about the Add Blue system we would have looked for another vehicle. My Wife asked the Manager three times if we could buy the other car were interested in and it was an addament NO, the Manager just kept harping on about the oil, and the faults were fixable, Wife in that case why weren't they fixed before purchasing the car, as said previously wife left in tears, so much for The the rock solid promises you will get the same service as if you were buying new, My wife was bitterly hurt at hands of That Manager, We are still waiting for a response from Hyundai GB. Len And D Jones We have received a reply from Someone from JT.HUGHES, before we respond to their reply, as we cannot download photos, please go to our review on Google take a good look at them, Lj This is our reply to JT.HUGHES, The Hyundai promise approved used cars (read what it says) none of that promise was offerd to us (SHAME) Had it have been offered things would have turned out differently, 1 If said vehicle was prepared in line with Hughes Standards and checked prior to handover, how come they didn't pick up the many faults we found?? 2 Wrong, NO ALTERNATIVE OPTIONS WERE DISCUSSED ie: do a deal on another car, which Manager said NO after being asked three times. Very sarcastic regarding engine oil. 3, Rejection of vehicle DID meet criteria (Google Photos) Finsh review on Google, JT.HUGHES is a select reply, go to Google, Len J

I recently purchased a 2020 Honda Civic 1.5 Turbo Sport from JT Hughes in Newtown, Wales, and I can honestly say the entire experience was outstanding from start to finish.

From my very first enquiry, John Dee was the consummate professional. As a cash buyer travelling all the way from Glasgow, I wasn't initially able to view the car in person. Without any prompting from me, John took the time to record and send a personalised walk-around video of the vehicle, which immediately gave me confidence in both the car and the dealership.

John's communication throughout was exceptional—professional, helpful, and always prompt. I wanted to secure the car with a deposit, but the dealership's standard policy was a non-refundable £500 deposit. Given the distance involved and my inability to view the vehicle beforehand, I wasn't comfortable with that arrangement. John went above and beyond to help arrange a refundable £500 deposit, allowing me to reserve the car and travel to Wales to inspect and test drive it before making my final decision.

On the day of collection, John even gave me a courtesy call while I was travelling to confirm my estimated arrival time. When I arrived, the car was waiting for me, pristinely presented and absolutely immaculate. It was clear that John had prepared everything in advance to ensure the process was as smooth as possible. He also offered refreshments to both me and my friend, which was greatly appreciated given the warm weather.

The test drive was excellent. There was no pressure or rushing, and John took us on a route that allowed me to experience the car at a variety of speeds and road conditions. Once I had made my decision, the paperwork was straightforward and efficiently handled. As an added touch, John and his manager provided a complimentary tank of fuel to help with my journey back to Glasgow.

Another pleasant surprise was how quickly the V5C arrived—less than three working days after purchase—which meant I was able to transfer my private registration plates without unnecessary delay.

One of the reasons I chose JT Hughes was the consistently glowing reviews and the comprehensive warranty package they offer, and I'm pleased to say my experience fully lived up to that reputation. John even followed up later in the week with a thank-you email and to check how I was getting on with the car, which demonstrated a genuine commitment to customer service beyond the sale itself.

John was not only highly professional but also personable and approachable throughout the entire process. Purchasing a car from hundreds of miles away could easily have been stressful, but thanks to John and the team at JT Hughes, it was a genuinely enjoyable experience.

Top-class service from start to finish. I would not hesitate to recommend John Dee and JT Hughes to anyone looking for a quality vehicle and exceptional customer care.

All the very best,

Kyle

If I could give zero stars to this Rob-dog of a company I would!! I took out a service plan with them for my Honda Jazz and it was never mentioned that I would have to pay £18 ON TOP OF THE PLAN COST JUST FOR THEM TO PRINT OUT THE PLAN ( I can’t think of any other reason) how can they justify this charge!!! A minor service has just cost me £192!!! As far as I’m concerned it’s actually cost me £210!!! I have cancelled the plan today and Honda know what they can do… the woman in J T Hughes TELFORD didn’t mention the charge when I said I was getting rid of the car and needed to cancel the plan… probably hadn’t got the nerve to admit I was about to get shafted for another £18!!
All I can say is you are robbers and I would never recommend Honda J T Hughes Telford unless you don’t mind getting your pocket picked!!!
Disgusted (ex) customer

Hard company to deal with. They never answer the phone and trying to order parts is impossible. As someone that works in the motor trade and often uses main dealers to order parts this company is one of the hardest to deal with.

Myself and my partner were looking for a new car and the only day we are both free is a Sunday. We visited two other car dealers on Sunday morning before deciding to go to this one but unfortunately it was closed. We looked online at the opening hours and it’s not open on Sundays. We drove to Chester to another dealer and found they had more cars in stock and the prices were cheaper. We put a deposit on one the same day.
Very frustrating when you want to use local businesses but when they aren’t open on Sundays it’s very hard. This was the only car dealer we visited yesterday that was closed.

I had a very disappointing experience with this garage. It was extremely difficult to get through to them by phone, and when I tried to find alternative ways to contact them, their website was no help at all. There’s no email address listed, just a basic service request form for booking a service or MOT.
I contacted four different garages for the same repair and this one took the longest to respond, when they finally did get back to me, the quote they provided was by far the most expensive.
The new and used cars listed on their website are also more expensive than the dealer next door, with fewer incentives offered to actually make a purchase.

We had excellent service here when we bought our car. Lee was friendly and professional as was his colleague. He took time to explain our options clearly and we did not feel pressured to buy immediately, we had time to reflect before making a decision. The buying process was clear and straightforward and did not take an unreasonable amount of time even though the car had to come to the dealership from away. We would definitely use them again if we decided to change the car. We really like our Torres and think it was excellent value for money.

My wife’s 2017 Jazz, purchased and serviced by Shrewsbury Honda, recently suffered total failure of the infotainment screen. The cost of a new replacement was an eye watering £3000 plus !
Because of the low mileage and condition of the car I decided to go ahead. In addition to the purchase price the labour charges bought it up to just under £3500.
I have to say that the consideration I received from the Service Manager, Richard, and his team under the circumstances was superb. Richard managed to reduce the costs down to the absolute minimum, saving me hundreds, along with a speedy and efficient level of service , returning my car swiftly.
I have no doubt that using the main dealer for all serving and repairs is well worth any extra it may cost. Nothing was too much trouble and it was clear that customer service is valued by them.
So . Thank you Richard and all your colleagues for such a high level of customer service.

Fantastic service from the Telford Hyundai branch. Had a few warranty repairs and a service carried out on my Ioniq 5 and have always had really good service. The staff are very friendly and accommodating. No issues recommending them for any work your Hyundai needs.

Abomination of a company to work for. Answered a call as was my job in sales and and marketing, and got dragged into the office because I was sympathetic with a customer who had a problem with her battery. I was recorded by a mystery shopper and reprimanded for saying it probably wasn't a big problem, maybe a loose wire. Apparently I was supposed to sell a new battery! If you respect people who just want to earn a living, please don't support this horrible little business

After the last service (where the brake fluid and filters were changed -4th service for my CX-5), I started to hear a high-pitched squeaking noise when lightly pressing the brakes at low speed. This sound was not present before the service. I called them but they are telling it is just a coincidence ! I will take my car to service again but not here as you said you will charge!

Unprofessional, poor service.
Poor communication from the sales assistant Richard - failed to reply to my email for days - I had to chase him up via telephone. He has also twice failed to return my call asking for advice. When I purchased my car he made typing errors on the V5C meaning I had to contact the DVLA to get this corrected. He also advised he would email the invoice to me within 24 hours - again, I had to chase this and received it a week later in the form of a link, no additional message apologising for not sending it through on time.

A decent trade in.
Friendly staff

Lee was a great help assisting me to find a car. I never felt pressured into making a decision and he was open to all questions that I had. I am very happy with my purchase- definitely would use them again in the future or for other family members.

My Hyundai experience so far has been first class. The salesperson Amy Witcombe “JT Hughes Shrewsbury”went above and beyond in helping me get my insurance sorted so we could do the handover I will be forever grateful. I’m loving the car and hopefully will continue to do so