Hard company to deal with
Hard company to deal with. They never answer the phone and trying to order parts is impossible. As someone that works in the motor trade and often uses main dealers to order parts this company is one of the hardest to deal with.
Reply from JT Hughes Group
Hi Chris, We are sorry to hear that you have found us difficult to deal with.
To manage demand and ensure all parts enquiries are handled as efficiently as possible, our Parts Department operates an email-based ordering system. This helps us avoid long wait times on the phone and allows our team to respond accurately with availability and pricing. When calling our branches, the contact email address for parts enquiries is provided in the recorded message.
We appreciate that this may differ from how some suppliers operate, and we understand it may not suit everyone. However, this process is in place to ensure all enquiries are logged, tracked and responded to as quickly as possible. If you require assistance, please contact the relevant branch email address and our team will be happy to help.