Disappointing experience
I had a very disappointing experience with this garage. It was extremely difficult to get through to them by phone, and when I tried to find alternative ways to contact them, their website was no help at all. There’s no email address listed, just a basic service request form for booking a service or MOT.
I contacted four different garages for the same repair and this one took the longest to respond, when they finally did get back to me, the quote they provided was by far the most expensive.
The new and used cars listed on their website are also more expensive than the dealer next door, with fewer incentives offered to actually make a purchase.
Reply from JT Hughes Group
Thank you for taking the time to leave a review. We are sorry to hear that your experience did not meet your expectations.
In relation to contact options, our website includes a Support button which lists the direct contact numbers for all of our branches, allowing customers to speak to a team member at their nearest location. We do acknowledge, however, that an email address is not currently easy to identify, and we appreciate this feedback. This is something we will take on board and review.
Regarding response times and pricing, all quotes are based on manufacturer approved parts and labour carried out by trained technicians. While our prices may not always be the lowest, they reflect the standards, warranties, and aftersales support we provide. Vehicle pricing is also influenced by specification, preparation, and available offers at the time.
We understand that customers will compare options and respect your decision to do so. Thank you again for your feedback, which helps us identify where improvements can be made.