Impericon Reviews 

The t-shirt is made of quality material, the print is good, I'm happy 😊

Not only did Impericon get my order wrong and send me a completely different item than the one I ordered, but I have also been trying to get a response to my complaint for a month now.
Making a mistake with an order can happen, but completely ignoring a customer's complaint is simply unacceptable.
Very disappointing customer service and a frustrating experience. I definitely do not recommend ordering from Impericon

My order was marked as delivered in my mail box with signature, however it never arrived and I haven't signed any delivery paper. After contacting Impericon a few times in the last week, I still haven't received any answer. This is intolerable, the bare minimum would be to at least answer that they are looking into it. I sincerely hope that I will receive an update soon and that my order will arrive in my mailbox at some point. I don't seem to be the only person affected by such problems, and I feel like by ordering on their website it's a gamble if you order arrives or not.

I placed my pre-order back in May and, even though the item was only delivered a few days ago, it was worth the wait. The communication throughout the months was impaccable. Impericon kept informing me about the status. Once the item wa ready it was shipped and delivered within a few days. I highly recommend Impericon and I myself will continue shopping with them.

Although I've used Impericon several times in the past, I've never needed to return anything.

I preordered a Vinyl and 3 tshirts.
The vinyl arrived badly damaged, despite being well packaged. So was damaged before it was packed, which is poor.
Two of the tshirts didn't fit.

I emailed (as instructed) less than an hour after receiving the package. I am yet to receive any reply and am seemingly being ignored.
I also contacted them their webform and received no reply either.

A permanent message on their website saying that they're busy is not good enough.

Very good costumer service, asked if it was possible to change the size of an already made order and in the next day it was done. Great quality products, and delivery on time or sometimes even earlier.

They sent me oder item

Unbeatable selection of band merch and gothic brands. A true go-to for years now, never disappoints!

I received the t-shirt I ordered. It took two weeks to arrive, but it's ok.

Order 2 Fred Perry polos. Unfortunately, one of them sent was the wrong polo. I've sent photos to show this but haven't heard back after 4 attempts to contact them. Stay clear of this company, especially if you are overseas.

It’s been a month + since I’ve received any update regarding my order and to whether I’m receiving a refund or a re-delivery of my clothes. I’ve sent various emails to no avail and now I’ve sent a complaint and still nothing, you would think they’d get round to making their customers happy. After this experience I won’t ever be shopping with these again. Ps it was £124.00 worth of gear.

Good quality for material e Stampas
Fast delivery
Clear communication

I had an issue with a cancelled order where the refund was delayed. Since the order had not been shipped yet, I contacted Impericon customer service to ask about the status of the refund.

Only about one hour after my email, Tilo from the support team replied. He checked the situation, quickly identified the problem, and handled everything in a very professional and helpful way. The refund was processed shortly after, and I was very satisfied with the communication and the attention I received.

Mistakes can happen, but what really matters is how a company treats its customers when something goes wrong. In this case, Impericon showed excellent customer service and definitely gained a loyal customer.

Thank you, Tilo, and thank you Impericon!

Despite the delivery being delayed it still arrived astonishingly fast, only two days after purchase.
My product was packaged carefully and cleary they made sure it would arrive whole and without damage.
The backpack I got is absolutely beautiful and clearly of higher quality;definitely worth the price.

Overall I am very satisfied and will surely purchase from them again.

I bought the "basement - wired" cassette, whitch in the page picture they show the red cassette version, and recived the green version. In not a single part of the product page it says I was going to recive the green one.
I didn't know that I was buying a mystery box and the title and images are actually unrelated to what they're selling.

(Impericon didn't like my review and now they tried taking it down instead of fixing the problem I pointed out. Pathetic.)

Haven't gotten my package. It's been over a week. And when enquiring through customer service i don't get a reply. But they do send an email asking for a review. Thankfully i paid by creditcard so i can get my money back by bank.

My partner ordered me a Parkway Drive hoodie for my birthday that was advertised as a Gildan hoodie. However, the item I received ( 6 weeks later due to back order) was not the same hoodie that was shown in the product listing. While the printed design matches what I ordered, the hoodie itself is completely different in terms of the brand, fit, and overall appearance. Emailed both Germany and UK and have had absolutely ZERO response. Absolutely shocking customer service

Order IMP-396086 placed on May 8th is still unprocessed. I have sent multiple emails and received absolutely no response. I want an update immediately.