Horse & Hen Reviews 

Same as others on here, put in an order back in April 2026.
No confirmation of dispatch received so I followed this up, they assured me it had dispatched yet couldn’t provide tracking number? I then requested to cancel order and have a refund, no reply originally then eventually they confirmed it a refund had been processed. No refund received. Followed this up and no reply. They owe me £300.
I am now doing a claim back process with my bank so would advise others to do the same if you have not received your refund. Although it is a long process they shouldn’t be allowed to get away with the lies and taking peoples money.

Awful company. They take orders, don’t for fill them, don’t refund, and then announce they’re closing. I am in the process of filing with small claims court.

Ordered on the 14th April.
Chased up the first order and they responded that my order had been damaged in the post, however I never received an email to say it had even been dispatched.
They offered to resend the items which I accepted, I then had to chase this order up also and was informed it had been lost by the courier.
They apologised and said they had processed a refund on the 7th May. It is now the 19th May and I still have not received my refund and have sent two emails which have yet to be responded to.
Maybe unfortunate if it is the couriers fault but I won’t be ordering again!

I had a fortnightly subscription order set up. They took payment on the 4th May undoubtedly knowing they were closing the business. They cancelled my order on the 8th May. No refund, no response to emails.
I'm sure others are in the same situation.

Placed an order with the company, delivery was quoted to be £60 at the time of purchase after putting in my address. I placed the order. A few days later I received an email to say they’d need a further £145 for delivery because of my location. I cancelled my order. I was told my order would be cancelled and refund issued, 4 weeks passed and still so sign of my refund. I contacted them to find out what had gone on and they said they’d refund had been issued. My bank are currently in the process of resolving it for me!

Absolutely terrible company - do not order from them. Initially placed order and then received an email to say that I would have to pay an additional surcharge due to our location. Two weeks later there was still no sign of the delivery. Eventually I received 3 of 4 bags of the order - but one was so badly packaged that the contents were spilling out everywhere. Four weeks after that I have still not received the final bag of feed, and they have stopped responding to emails. The website claims they are having phone issues, so you cannot phone them.
Awful service, terrible communication, will never use again.

Apprehensive at first as big bags to try. However described perfectly and for my sprockers it's a perfect feed. Already subscribed so I can forget about ordering and it just turns up at the door. Not too many emails which is great just a renewal one and the dispatch info.

Delayed deliveries - if at all
bad communication all round
No telephone communication
DO NOT USE THIS COMPANY

Awful company, lack of communication, no shipping updates, had to cancel 2 orders as they were both 2 weeks late. Phone lines do no work and voicemail full so no way to contact, email replies take 4-5 days.

Placed an order on express delivery £9! Yes it was a bank holiday weekend but I ordered Weds 1st expecting it to arrive no later than the Tuesday. They promised a small refund towards the postage but was never received. I then chased it up again as I needed to know if it was coming or not. I ended up driving 30 miles to buy my feed from another store as no where around me stocks it in the shops. I asked them to cancel and refund my order on the 10th it arrived on the 11th They never replied to my messages again after it was delivered. Will not use again!! Wish I had first read the reviews.

really very very poor company to deal with, made an order on the 1st April over 2 weeks have passed and my order has not been dispatched. i emailed the company on the 7th and was advised the order will be dispatched the following day (the 8th April), this didn't happen and since sent a couple more follow up emails which have been ignored... it is now the 15th April and i am tired of poor service and lack of customer service. i only ordered a bag of bird feed... still waiting....

Super easy to order from,quick delivery…goods are in perfect order…
My go to company when I need thoroughbred sawdust

Unfortunaetly without happy end. Order made 10/02, today in 30/03 and no update on order. I had to involve Klarna to get money back but still waiting. I don't recommend this sop. Please avoid if you have a choice.

Quick and easy ordering and delivery. Good price and service.

I have ordered from Horse & Hen several times now.
The order process on the website is straight forward and the delivery is always timely.
Great service.

Problem with shipping , item not received. Company dont answer phones only communication is via email or messenger. Very frustrating experience.

I would give 0 stars if I could. I wish I had read the reviews before ordering on line from this business. I placed an order for a Premier Equine rug on the 6th February. I was made aware of the 3 to 7 day delivery after I had placed the order. I contacted the shop after 5 working days for an update. I was told Jack the manager would call me back but he did not call. Folowing a number of calls and emails I managed to talk to Jack who informed me they were working on a 7 working day dispatch so not 3 to 7. When I had not heard from them after 10 working days I emailed and asked for a refund. I was told it would be 10 working days until I received my refund. When 10 working days had passed and no refund I contacted the shop again and received an email back saying they had not refunded me in error and I would receive a refund shortly. So, the business advertises products they do not have in stock, the 3 to 7 working days is in fact 7 at the earliest. They do not always respond to emails and telephone lines go through to messaging rather than deal with enquiries. They take your money up front and hold onto it for several weeks. they have had mine for 4 weeks. I would not order from this business again.

Had I have known the order I placed two weeks ago was going to take so long to arrive, I'd have shopped elsewhere. Couldn't believe how long it took to be despatched and then delivered.
Will never order from this company again.

Placed order and after a couple of weeks I contacted company to check delivery and was told there was a delay and I had been informed but unfortunately I couldn’t find any sent email. I was reassured I would receive order on the Friday after sending on the Wednesday. Item was however dispatched on the Friday and I received the following Monday so it took 17 days but company were quick to reply to my query . So just be aware orders may take longer than expected

This is the third time I have used this company & have always had great service from them.
I would heartily recommend them to anyone.
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