Hiscox Reviews 

Generally good and they were very helpful when I had a claim once. But they are expensive. Goes up and up every year even when we downsized our business. I had a disgruntled ex employee take us to court recently for unfair dismissal and Hiscox said we weren't covered for that, but then put our premium up anyway for "making a claim." That's not on.

I was on a customer service call getting a quote with Arian and I have to say, the most professional and detailed call I have ever been on with customer service. Great personality and detail with the call and honest answers even when he couldn't give me advice on certain questions for legal reasons. Great quality and will definitely be using Hiscox for my insurance!

Always helpful, the John Lewis of insurance.

READ YOUR POLICY VERY CAREFULLY
HISCOX CANNOT BE TRUSTED THE

Wording is contrived and disshonest

We had been with hiscox for many years high fees; Expected good service!
Years in I asked about buildings insurance! Only to find out I had none which they then included and nearly doubled my policy
I had to make a claim using my "legal cover" which was mentioned in my policy ! GUESS WHAT ? Yes it wasnt the right sort of legal cover ! Then much later : -
High winds blew my gable end facia board off !
So put in a claim had a reply after many weeks they refused to pay out !
All very nice untill you come to make a claim!
Then on top of that I recieved a letter
with a signature with gender "woke" terms at the bottom.
To which I obviousely complained !
I have no objections whatsoever what anyone does (as long as no harm is commited) But on that subject "do not involve me" A reasonable request I would have thought !

Their response was "We are cancelling your insurance policy"

My very honest opinion! on all fronts Hiscox are untrustworthy company

AGAIN GET A SOLICITOR TO CHECK YOUR POLICY

HISCOX CANNOT BE TRUSTED !

Date of experience approximate

My renewal quote was £6303 from Hiscox, and the competition all quoted around £2000 each.

Stunningly overcharging existing customers.

They offered to lower it. I said if it was free I still wasn't going with them.

Avoid as they cannot be trusted.

Yes it pays to shop around but in this busy world its not always possible and they take advantage...massively

Just spoken to a real human at Hiscox, who enabled me to change my cover, optimise the costs and was really friendly and helpful to boot.
No endless AI Chat-bots
No Automated Phone Hell (key in your 96 digit policy number)
Just great service

Unprofessional Hr
Don’t waste your time for applying

Hiscox cancelled my home insurance without my knowledge more than a year ago. I phoned twice and they said they were looking into it but I got no apology or explanation. The only communication I've had from them is emails demanding that I renew my direct debit and pay all the money back since my insurance was cancelled!

Hiscox is made up of an incompetent bunch of people. We recommend using an alternative insurance provider. They rely on online brokers such as Simply Business, and based on our experience, we have serious concerns about how policies are assessed and administered. We would strongly advise anyone considering them to exercise caution and look elsewhere.

I feel I need to write this review. We have just had to put a claim into Hiscox. I cannot say how grateful we are for how easy they made it for us. A simple, nice conversation with a lady called Anna. Then a reply to her email with the details & proof needed & with 48 hours Anna has emailed to let us know they have approved the claim & the money has been transferred. Thank you so much for making a rubbish situation so much better.

Really straightforward and easy application.

Easy process.

Called for a business insurance quote - customer service handler could not have been more helpful. Was pleasant to deal with and offered me a good price for my cover.

Awful experience with Underwriter making every attempt to deny a claim as part of an initial 30 minute interrogation call. She also provided wrong valuation of an asset for a relatively small claim but later apologised. Furthermore, she contacted my end client to ask further intrusive questions and continued to ask irrelevant questions to "valid claim". I found the underwriter very rude and certainly did not treat me fairly. Think twice about their services for business as this is now subject to a formal complaint.

Easy to use application form... useful add-in cover highlighted... no fuss

My initial experience with this service was poor. They charged my credit card for the entire year’s subscription, even though I specifically chose monthly billing. When I selected monthly, why was I charged annually? About 10 to 11 days after purchase, I requested a refund, but they said I needed to give 30 days' notice. There is no option for a 15-day cooling-off period, unlike standard purchase protection policies meant to protect me in such cases. I didn’t know what kind of assurance I could get from this. To make matters worse, the phone line disconnected while I was on hold, and I had to repeat a long policy number every time I called, which was very frustrating.

However, customer service promptly acted on my escalations and resolved the issue. I’m more than happy that customer service is taken seriously at this company, and I can definitely endorse it. Overall, it was a good, caring experience. I really appreciate it and will come back to them. I will definitely use their service again.

Very good indeed

Simple to arrange and easy to set up. Thank You

Great quote, very straightforward to get it and buy it!

It was a very easy well explained process to buy business insurance. Would recommend.