Hiscox Reviews 

It is a 10+ grade site

One of the worst companies to deal with. They are too cheap to fix their policy generating process so you have to email them first, then follow up with a phone if you need a small change to policy, and when you call, they will either hang up on you or place you on hold for so long without a word, you eventually just hangup yourself.

A frustrating experience trying to generate a quote. Please provide a REJECT ALL on your cookie gdpr settings. Plenty of other businesses provide this option giving your customer much more confidence in their experience. You lost our business us on the occasion hiscox.

Never forget when Hiscox screwed all us small businesses over the the business interruption on our insurance policies despite it being written in black and white on the policies.

Do not use any insurance policy underwritten by these criminals

Shawna was very nice in helping cancel the plan, and they refunded the difference, because we thought we were covered something and couldn't get a confident enough answer about it. Shawna was very helpful though.

We had a radiator leak on the 22nd January 2026, and it warped the floor. My Wife informed Hiscox what had happened and they said get the radiator fixed and obtain some quotes to repair the floor. We did precisely what they asked, went out to several, and obtained three quotes (each occasion meant having time off work). I sent the three quotes to them, and without any recourse back to my Wife and I they appointed a company we'd never heard of - nor had references of, nor have we received a copy of their quote or payment terms? We had the radiator replaced, and Hiscox refused to pay for it. We sourced an emergency call out whose payment terms were/are pay us when the work is complete. I then took a call from the company whom we've not had a quote off, have no references for, nor agreed any payment terms with, that the insurance company employed and they are now asking us for £500.00 up front before they start! No issue with paying the £500.00 at all, but Hiscox have said it's part of the final invoice - my response is that it's not part of the "final" invoice - they want paying up-front? ~ who have they agreed that with? ~ as the three quotes we received none of them wanted paying "up-front", nor does the emergency call out? - it's now 5th March 2026, out lounge is unusable, and the floor is empty. I'll pay the £500.00 for work not yet carried out simply to get them to start, but this is not a pleasant experience at all - and the delays incurred so far are not what we expected from our insurance company - the expression "it's like pulling teeth" comes to mind. My social media pages get 9M views, and I'll publish a review on Hiscox when the work is complete. Gutted I've had to take to Trust Pilot to attempt to illicit a timely response - my contact at Hiscox is now on holiday, so this scenario is awfully frustrating. My thoughts turn to when will it be done?, how much will I have to pay direct, as I am over £900.00 already, and the repairs to the floor have not yet even started? - Will they pay the balance promptly or are we going to continue getting this level of grief?

Have been with Hiscox for several years now and, frankly, can't wait to see them in the rearview mirror. They were happy to insure my art at the height of the market, at an eye watering price, but when I asked them to reconsider their premium after the market collapsed, they were less than helpful. They told me they'd only reconsider if I had all my art independently valued (something they never asked for when originally insuring the works at then-high market values but now insisted I do at great expense and inconvenience even if lowering the market estimates would presumably also mean they'd pay out less should the hand of G-d strike).

No joy. Left it for a year or so but now realise life's too short to be taken for a ride.

Looking forward to firing Hiscox.

I am a busienss customer of hiscox . I had to claim after I dropped my phone. RICKY COLEMAN who is a claims underwriter got in touch via phone and email; we spoke on the phone for 10 minutes max and at the end of the call I had the money in my account and my problem solved. Absolutely phenomenal service and a really nice guy.

Long, long waits on the phone even when trying to get a quote. No replies to emails. No customer service, just standard emails and replies that don’t get read.

I had to update my company's address on my policy and Cassandre was very helpful in getting it done quickly.