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HiFix The Hi Fi Professionals  Reviews 

8,580
•
TrustScore 5 out of 5

4.9

Hi-fi shop
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Review summary

Created with AI, based on recent reviews

Evaluating 530 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, excellent service, and the exceptionally clear communication provided throughout the entire online purchasing journey. People also deeply appreciate the highly competitive prices, noting that they consistently find fantastic bargains on a wide range of quality audio goods. Though some customers experienced disappointing issues with damaged items or faulty products arriving directly at their homes. A few consumers additionally noted that processing returns, handling product leaks or operational defects, and arranging official replacements required unexpected personal persistence and extra effort. Buyers noted that these shipping complications occasionally created frustrating situations.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the... See more

Product

Users describe positive interactions with product, highlighting excellent sound quality and competitive... See more

Service

People report high satisfaction with the service, highlighting fast dispatch, good value, and helpful advice.... See more

Price

Clients share positive opinions on price, highlighting highly competitive costs and fantastic deals compared... See more

Order

Reviewers highlight positive satisfaction with the order process, noting that purchasing is straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just bought the iconic REL Number 31 Subwoofer and Bassline Blue cable, and I have to say that my experience with HiFix has been second to none. Updated on order progress, personal contact to arran... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website to find what so wanted . Founds items at a very good price - cheaper than anywhere else & although currently not in stock, I was notified promptly of this and assured they wou... See more

Company replied

Rated 5 out of 5 stars

One of the brackets we ordered was faulty and we had to send them back . Customer services delt with it brilliantly and we received our money back in full in less than a week . They did offer to send... See more

Rated 5 out of 5 stars

Excellent advertising . A wide range of quality products which are competitively priced, and I found just what I needed. Items arrived well packaged and quickly. I have used both items (Knosti Record... See more

Company replied

Company details

  1. #9 of 40 best companies in Hi-fi shop
  2. #4 of 23 best companies in Audio-visual equipment supplier
  3. #19 of 190 best companies in Electronics store
  4. #3 of 9 best companies in Home Theatre Shop
  5. #5 of 31 best companies in Home audio shop

Written by the company

Centrally located in the Heart of the Midlands and owned by Hi-Fi Excellence Ltd with over 35 years in retail and mail-order, HiFix.co.uk is the internet shop window for some of the worlds greatest Hi Fi products, by buying direct huge savings can be made off High Street prices. Subject to stock levels they can normally reach most parts of the UK mainland within 2 to 3 working days and often within 24 hours from order.

HiFix the Hi Fi Professionals

Written by the company

FREE SHIPPING
HiFix offers free shipping on all orders over £75.00 delivered to mainland UK.
CUSTOMER CARE
Contact HiFix for expert technical advice on a wide range of Hi Fi and home Cinema solutions
PRICE MATCH PROMISE
HiFix aims to offer customers the best deals available on the internet, and in the unlikely event you do find the same product elsewhere for a better price, HiFix will aim to better or match that price for you.
SECURE PAYMENTS
HiFix Offers full security with GeoTrust® who is the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation
FINANCE AVAILABLE
Hifix.co.uk offers an ease and convenience with our latest range of affordable online finance options. Spread the cost with the new PayPal Credit, or simply choose a great low rate on our Classic Credit Plan with Klarna. It’s an easy and affordable way to purchase the latest technology you want - today!

Our Shipping Promise

Fast 48 hour Shipping

Get free fast 48 hour shipping with purchases over £75.00! 98% of our orders are despatched and delivered to your door next working day if you order before 2:00 PM!

Contact info

4.9

Excellent

TrustScore 5 out of 5

9k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(8,580)

504 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Hifix

Hifix, is a great company, stocked full of top quality hifi brands. I purchased a rega turntable and preamp. On visiting the shop they set up a listening booth with the turntable and preamp for me to listen to ( try before you buy) . Mark the sales guy really knows his hifi equipment and offered plenty of advice before I settled on rega as my choice. I am really pleased with my purchase and choice of hifi vendor . Thank you.

Just a heads up to the vinyl record collectors in the location, Hifix has a real good selection of records and a back catalogue of RSD releases.
I will be back there soon to pick up a couple more records.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

A reliable and trustworthy hifi shop

Hifix responded to me swiftly when I placed my order. And the item was delivered to me on time and in perfect condition. The product's performance was exactly as what Hifix has describe on its website. I would surely recommend to friends to buy from Hifix in future.

24 August 2026
Rated 5 out of 5 stars

Great website

Great website. Easy to pay and good delivery options.
New stylus fitted, working and Pink Floyd blasting out of the speakers.
Thank you for the great service.

19 August 2026

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