I've been trading with H.B for many years and have never been disappointed with the service. They are so helpful at all times. The emails are focussed and interesting and we always get updates on a... See more
Company replied
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Review summary
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Brilliant customer service, very helpful on the phone and helped solve delivery issue. (our local DHL driver is not very good) but this company are.! quick friendly service. products at great prices.
Company replied
Absolutely amazing customer service from Henley Bridge. My parcel didn’t arrive when it should have due to the courier. Contacted Henley bridge and spoke to Jo Clarke. She was incredibly helpful and m... See more
Company replied
My parcel got delivered to the wrong address first by the delivery company, they sorted my issue out and the wild mushrooms which arrived are lovely. I'm happy doing business with them.
Company replied
Company details
- #4 of 16 best companies in Confectionery wholesaler
Information provided by various external sources
With 1,500+ ingredients from 90+ brands, Henley Bridge is the distributor of choice for chocolatiers, gelato artists, bakers and chefs.
Contact info
Unit 15, Cliffe Industrial Estate, BN8 6JL, Lewes, United Kingdom
- 01273 476 721
- hello@hbingredients.co.uk
- www.hbingredients.co.uk
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Dark chocolate Thimble cups
Fast delivery, well packaged and all items in perfect condition
22 August 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I have always had a very good relationship with HB Ingredients. As with any business, there have occasionally been small issues along the way, but what really matters is how they are handled — and HB Ingredients have always worked to resolve them in a professional and helpful manner.
Their customer service has consistently been supportive, communication has been good, and I truly appreciate the way they look after their customers. As a business owner, having reliable suppliers and knowing that any issue can be discussed and resolved makes a huge difference.
Thank you to the HB Ingredients team for your continued support and service. Very happy to recommend them! ⭐⭐⭐⭐⭐
28 August 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
From the best company selling mini…
From the best company selling mini edible cones and pastries. I bought empty mini sugar cones to fill for friends birthday with infused ganache. Also bought chocolate and chocolate chips for baking. First time using the using them and I would definitely use them again. Quick delivery and very pleased customer ☺️
21 August 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Very useful for beekeepers as well as cooks
Very useful for beekeepers; keen price; great product; really fast delivery; very happy
25 August 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
My order was delivered within 24 hours…
My order was delivered within 24 hours of online request. Very happy for the service ☺
Thank you Henley Bridge team
25 August 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Quality products delivered promptly
Quality products delivered promptly - we don’t look anywhere else for our cooking chocolate. Although not cheap, the quality sings through giving our cakes and sweet treats an added boost.
18 August 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Love these tart cases
Love these tart cases, they are so perfect and light for my fillings.
Very reasonably priced.
15 August 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Easy to order and arrived quickly
21 August 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Arrived quickly and as described.
Arrived quickly and as described.
Postage was very expensive so I’d have to consider this if ordering in the future.
19 August 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Still not delivered :(
14 August 2026
Reply from Henley Bridge Ingredients
Thank you for your feedback, we really appreciate it.
We sincerely apologise for the delay in receiving your order from us. We do aim to deliver next working day, but as we rely on third party couriers, unfortunately we cannot 100% guarantee this.
I understand that due to the delay in you have since been refunded for the order.
We sincerely apologise for the delay on this occasion. Please don't hesitate to get in touch with us if we can assist you any further.
Kind regards,
HB Customer Service team
best company
14 August 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Easy to order and delivery is great
13 August 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Delivery company is a terrible to deal…
Delivery company is a terrible to deal with. It took over a week
3 August 2026
Reply from Henley Bridge Ingredients
Thank you for your feedback, we really appreciate it.
Sincere apologies for the delayed delivery on this occasion. We do aim to deliver next working day, but as we rely on third party couriers, unfortunately we cannot 100% guarantee this.
I can see that my colleague assisted you on with this delivery, and I am pleased to see that this is now resolved.
Please don't hesitate to get in touch if there is anything else we can assist you with.
Kind regards,
HB Customer Service team
Prompt delivery with no problems
25 July 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
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