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Keylink Reviews 

472
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 181 reviews, reviewers overwhelmingly had a great experience with this company, highlighting consistently dependable service and smooth transactions. Consumers frequently praise the friendly, knowledgeable staff who provide expert advice, helpful product recommendations, and useful samples, making every interaction pleasant. People also emphasize the impressive selection of high-quality items, remarkably fast dispatch times, and sturdy packaging ensuring everything arrives in flawless condition. However, some reviewers were not happy with certain aspects of order fulfillment and transportation, mentioning occasional delays, missing items, or less reliable courier handling during delivery. Despite these occasional setbacks, buyers remain eager to place future orders due to the overall reliability and excellence of the business.

What people talk about most

Delivery service

Consumers find delivery service to be positive, consistently reporting fast shipping, prompt arrival times,... See more

Product

Reviewers mention positive feedback about product quality and selection, noting an extensive range of items... See more

Order

Clients share positive opinions on order, highlighting that the process is consistently straightforward,... See more

Service

Users describe positive interactions with service, highlighting fast and prompt delivery along with a... See more

Staff

Customers report a high level of satisfaction with the staff, noting that the team is consistently friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Keylink always helpful staff. I always check sell buy dates before placing order. This can take time but they are always very helpful, never impatient … Know their stock and often help with codes... See more

Company replied

Rated 5 out of 5 stars

I always come away smiling not just because I have ordered some amazing chocolate at a great price but have had the opportunity to speak to Lynne the customer advisor who I can now ask for. She knows... See more

Company replied

Rated 5 out of 5 stars

Great products & customer service! I've been buying from keylink for a few years now for my small bakery business. Range of products is fab with reasonable pricing across the board from ingredients t... See more

Company replied

Rated 5 out of 5 stars

Great range of products, fast and easy order processing and delivery. The courier used by Keylink always makes an effort to find my somewhat obscure address and deliver my parcel safely. This is one... See more

Company replied


Company details

  1. #1 of 16 best companies in Confectionery wholesaler
  2. #1 of 15 best companies in Baking Supply Shop
  3. #6 of 47 best companies in Catering food and drink supplier
  4. #4 of 37 best companies in Chocolate shop
  5. #5 of 60 best companies in Food products supplier

About Keylink

Written by the company

For Everyone Working With Chocolate.

Keylink are specialist suppliers for chocolatiers, bakers, chefs and anyone working with chocolate. Whether you’re a budding chocolatier, a gelato aficionado, a seasoned baker or, you just fancy making some chocolate gifts for friends and family, we can help you to get up and running in no time.


Known initially for our imported, cream filled chocolates in the 1960s, we’ve been working with chocolate for quite some time! And while we no longer sell finished chocolates, we do supply a complete range of ingredients and décor products from some of Europe’s finest manufacturers and are now the premier supplier of chocolate, ingredients, equipment and packaging to the chocolate industry. We remain as passionate as ever about supplying high quality products with a large helping of great customer service!


We also understand that not everyone has years of experience working with chocolate ingredients, so that’s why we have a jam-packed Resources section, dedicated to helping and educating anyone working with chocolate and other sweet ingredients. Alongside this, you’ll find we also have a wealth of video content on our YouTube channel to help further educate and encourage anyone interested in chocolate!


The benefits of working with Keylink don't stop there. Our delivery service also ensures speedy arrival and peace of mind, at just £8+VAT for next working day delivery under £150. Any orders over £150 include free next working day delivery!


So, that’s us, in a nutshell! Give us a call or drop us an email and we’ll be happy to help and have a natter about all things chocolate. 


Shop Now | Chocolate Couverture | Cocoa Powder | Chocolate Moulds | Fillings & Flavourings | Chocolate Packaging

Next Working Day Delivery

Order before 3pm Mon-Fri

We offer next working day delivery for orders made before 3pm Mon-Fri. Plus FREE workday delivery on orders over £150.

Contact info

4.9

Excellent

TrustScore 5 out of 5

472 reviews

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4.9

All reviews

(472)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star is not enough- highly recommend

Absolutely exceptional service from Keylink, 5 stars is nowhere near enough. I experienced a technical issue when placing my order and was on a tight deadline. The customer service team resolved it immediately without any fuss. Not only did they fix the issue quickly, but my order still arrived ahead of schedule. Their hard work and top-notch professionalism really shines through. I highly recommend them to anyone.

26 August 2026
Keylink logo

Reply from Keylink

Thank you so much for your lovely review, Gabby! We're delighted to hear that your order arrived ahead of schedule, and our fantastic customer service team were able to quickly resolve any issues. We'll be sure to pass your feedback on to the team and our Customer Service Manager, Kerry. We can't wait to support you with great products and excellent customer service in the future!

- The Keylink Team

Rated 5 out of 5 stars

Fantastic communication from start to…

Fantastic communication from start to finish and very quick delivery.

17 August 2026
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Reply from Keylink

Thank you very much for your kind review, Guss! We're so glad you had a great experience with us and look forward to supporting you with great products and excellent customer service in future.

- The Keylink Team

Rated 5 out of 5 stars

We have used Keylink since 2016

We have used Keylink since 2016. Very good service , delivery and range of products. I also find the staff Vicky, Selina and Lorraine very knowledgeable and helpful where I have needed advice on recipes and so forth.

20 August 2026
Unprompted review
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Reply from Keylink

Thank you very much for your kind review, Naz! We'll be sure to pass your feedback onto our Customer Service team.

- The Keylink Team

Rated 5 out of 5 stars
Keylink logo

Reply from Keylink

Thank you so much for your kind review, Fiona! We're looking forward to many more years of working together and supporting your business with great products and excellent customer service.

- The Keylink Team

Rated 5 out of 5 stars

Excellent!

Keylink had the products I needed, it was easy to order, with fast delivery - perfect!

11 August 2026
Unprompted review
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Reply from Keylink

Thank you very much for your kind review, Lara! We're so glad you found everything you needed and had a great experience with Keylink!

- The Keylink Team

Rated 5 out of 5 stars

Great customer service.

Our chocolate shop has been supplied by Keylink for a few years and they have always been great at speedy delivery, packaging the products well, and offering what we need. Customer service staff are always happy to help. Lynne recently went out of her way to find out why our order was delayed. It's refreshing dealing with this company.

7 August 2026
Unprompted review
Keylink logo

Reply from Keylink

Thank you so much for your lovely review, Vikki! We're so glad you're happy with the products and customer service you've received from Keylink. We'll be sure to pass your feedback on to Lynne and her manager.

- The Keylink Team

Rated 5 out of 5 stars

Excellent prices

Excellent prices, fast delivery and a great choice of products on website. Thank you.

4 August 2026
Unprompted review
Keylink logo

Reply from Keylink

Thank you for taking the time to leave us a review, we're so glad you're happy with our product range and service!

- The Keylink Team

Rated 5 out of 5 stars

Easy to sign up and place an order

Easy to sign up and place an order. The ordering process was simple and straightforward, and the delivery was fast. I also appreciated receiving email updates throughout the process, keeping me informed of my order status from start to finish. Overall, a smooth and hassle-free experience. Highly recommended!

29 July 2026
Keylink logo

Reply from Keylink

Thank you for your lovely review, Jenny! We're so glad you've had such a great experience, and we look forward to supporting you with fantastic ingredients and equipment in the future.

- The Keylink Team

Rated 5 out of 5 stars

Really great service

Really great service. Easy to use website, good communication and quick delivery.
Good quality product supplied, exactly what I wanted.

22 July 2026
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Reply from Keylink

Thank you very much for your kind review, we're so glad you had a great experience with our website and you're happy with your purchase. Don't hesitate to get in touch if there's anything else we can help you with.

- The Keylink Team

Rated 5 out of 5 stars

Great seller

Speedy delivery, high quality products at good prices

16 July 2026
Keylink logo

Reply from Keylink

Thank you so much for taking the time to leave us a review, we're so glad your experience with our products and exceptional service has left a lasting positive impact.

- The Keylink Team

Rated 5 out of 5 stars

Great product and customer service

Great product and customer service

21 July 2026
Keylink logo

Reply from Keylink

Thank you so much for taking the time to leave us a review, we're so glad your experience with our products and customer service team has had a positive impact.

- The Keylink Team

Rated 5 out of 5 stars

I always come away smiling !…

I always come away smiling not just because I have ordered some amazing chocolate at a great price but have had the opportunity to speak to Lynne the customer advisor who I can now ask for. She knows my preferences and choices. Gives me information about other products that I might like and sends a couple of samples for new flavours. Lynne also helped me navigate the new payment system which demostrated her incredible patience! All the team are friendly, helpful and know their stuff but its good to have the continuity of one person. I can highly recommend Keylink always gives great service. Thank You.

13 July 2026
Unprompted review
Keylink logo

Reply from Keylink

Thank you so much for your lovely review, we're so glad your experience with our customer service team has left you smiling! We'll be sure to pass your feedback on to Lynne and her manager.

- The Keylink Team

Rated 5 out of 5 stars

Exactly what i have come to expect

Exactly what I have come to expect with Keylink.org, excellent service, goods and delivery.

3 July 2026
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Reply from Keylink

Thank you very much for your kind review, Adrian! We're so glad to hear you're happy with our customer service and range of products.

- The Keylink Team

Rated 5 out of 5 stars

Great customer service support…

The customer support was great in answering my queries before i placed the order. Post that the order was delivered well packed and on time. Would definitely use them for future orders.

14 June 2026
Keylink logo

Reply from Keylink

Thank you so much for your lovely review, Sarah! We're so glad you had a great experience with us, and can't wait to support you with fantastic ingredients and great customer service in future.

- The Keylink Team

Rated 5 out of 5 stars

Exceptional Service from Saleeha and the Keylink Team

Keylink are my go-to supplier whenever I need ingredients for my chocolate products. They offer a wide range of products, and their website is easy to navigate. There is always someone friendly and helpful on the other end of the phone if I need assistance, and their customer service really makes them stand out from the crowd.

My business development executive is Saleeha and she is absolutely fantastic and a real asset to Keylink. She keeps me up to date with anything new in the business, whether it's a product that may be of interest or information about upcoming price changes. She responds quickly to emails and is always happy to help with ideas when I'm developing a new recipe and need advice on which products would be most suitable. She is always friendly and professional & I love dealing with her.

Keylink are a joy to work with, and I would highly recommend them to anyone working with chocolate.

16 June 2026
Unprompted review
Keylink logo

Reply from Keylink

Thank you so much for your lovely review, Victoria! We're so glad you're happy with the service you've received, and will be sure to pass your feedback on to Saleeha and her manager. Thank you for taking the time to leave a review!

- The Keylink Team

Rated 5 out of 5 stars

Excellent Service & High-Quality…

Excellent Service & High-Quality Products!
Highly recommended!

2 June 2026
Keylink logo

Reply from Keylink

Thank you for your kind review! We really appreciate you taking the time to leave us feedback, and we're so glad you're happy with your purchase and experience.

- The Keylink Team

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