Randalls UK Reviews 

1,514
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful and diverse selection of sweets available, noting that the staff members are always extremely helpful, supportive, and kind. Consumers are also thoroughly impressed by the exceptionally prompt shipping times and the secure, careful packaging that ensures everything arrives safely and intact. People truly love discovering rare imported treats and snacks that are normally very difficult to find in local shops, turning every delivery into an exciting experience. Many reviewers consistently mention they will definitely be placing future orders soon due to the overall fantastic service and great value.

What people talk about most

Product

Consumers find product to be positive, highlighting the huge and varied selection of delicious sweets and... See more

Order

Reviewers mention positive feedback about order processes, highlighting fast shipping and great value for... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive swiftly and on... See more

Staff

Users describe positive interactions with staff, praising the team for stellar service and stellar... See more

Quality

Customers consistently note positive experiences with quality, highlighting delicious, colourful candy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ordering online to Northern Ireland. Received fast and extremely pleased with custom pick n mix. Great to try sweets not seen in shops. Highlight was definitely the mango skulls! Overall,... See more

Company replied

Rated 5 out of 5 stars

Randall’s UK (owner Jarrod, and the entire team) should be commended for their stellar service, delicious, varied, and quality products, and their playful, and positive culture. Videos are lit... See more

Company replied

Rated 5 out of 5 stars

I never usually write reviews but I am absolutely amazed by the level of service provided by Randalls. Delicious sweets and shipped so fast, I was incredibly surprised to receive my order not even two... See more

Company replied

Rated 5 out of 5 stars

So happy with my order! I ordered some items as a Christmas gift, and the whole process was fantastic. My order was dispatched promptly, and I received regular updates. It arrived quickly and was very... See more

Company replied


Company details

  1. #9 of 35 best companies in Sweet shop
  2. #11 of 54 best companies in Confectionery
  3. #6 of 17 best companies in Gourmet Grocery Shop

Written by the company

Selling worldwide treats & traditional pick & mix! Randalls began in 2015, as an independent retailer on Kettering and Market Harborough High Streets and has since expanded to online retail.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,514)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

First time order …

I ordered from here for the first time after watching the videos on Facebook and thought I’d place an order as I love the whole concept. The order came very quickly, but the sweets were just bad. The haribo eggs are harder in texture than normal Haribo eggs . I found the Hannah mice lacking in flavour. Very disappointed.

30 August 2026
Unprompted review
Randalls UK logo

Reply from Randalls UK

Hi Gemma. Thanks for your order with us. This is the first time we’ve been told that the sweets are bad, so I’m sorry that’s the experience you have had. Obviously we don’t manufacture the sweets, so I’m sorry you felt that some were harder/less tasty than you either remember or thought they would be. Obviously we don’t manufacture them, so don’t have any control over this. We are going through stock extremely quickly so the sweets are as fresh as they can be. Thanks for your feedback tho, it’s always noted for the future.

Rated 3 out of 5 stars

Good but disapointed

Sweets where great and delivery quick, however i didnt get all of the sweets i asked for i got 15 different ones but i had asked for strawberry kisses and there wasnt any in my mix it wasnt until part way through when i was going through rhe different things with my daughters that we realised they where not in there

28 August 2026
Randalls UK logo

Reply from Randalls UK

Hello Anette. Thank you for your order with us, really sorry that one sweet out of the 15 was missing, it is disappointing that you felt the need to leave a 3* review when delivery was quick and the sweets were great. Human error can occur when packing as many orders as we do a day, we're a very approachable company and always encourage customers to get in touch via Social Media or our website contact form as we're always quick to rectify any issues. Glad the sweets are being enjoyed, apart from the one option missing.

Rated 5 out of 5 stars

Good selection of sweets

I love watching the videos and the selection of sweets is really good! I really like vegan sweets for the texture and there are plenty to choose from. My sweets were packed carefully and although the courier left them out in the rain, the bags were still ok.

28 August 2026
Randalls UK logo

Reply from Randalls UK

Thank you so much for your great review considering the courier issues here, we apologies on their behalf! Careful packing means they usually survive the worst of journeys. Glad you could still enjoy!

Rated 5 out of 5 stars

Fantastic shop to order from

Fantastic shop to order from. Easy to pick and choose what you want, and delivery was on time with what they state their delivery times are. Sweet were amazing.

16 August 2026
Unprompted review
Randalls UK logo

Reply from Randalls UK

Thank you so much!

Rated 5 out of 5 stars

Quick, easy and delicious

I made online order for candies on Friday, July 31st. After an initial glitch (my fault completely), RandallsUK notified me almost immediately, rectified my error and quickly filled my order. The selection of sweets is huge and varied - something for everyone! I was kept apprised of the progression of my order every step of the way. Image my skepticism when my email notifications showed a delivery date of the very next Wednesday, August 5th. Just imagine - ordered, filled, packaged, sent, passed Customs and delivered in only 5days. UK to US. Amazing. Candy is delicious, colorful and each piece is a surprise. Thanks to Jarrod for clear concise emails - a pleasure for sure! I’ll be back.

5 August 2026
Unprompted review
Randalls UK logo

Reply from Randalls UK

Thank you so much Janice for such a lovely review! We really appreciate you taking the time out for this glowing review! Can’t wait for your next order!

Rated 5 out of 5 stars

Randall’s UK - Exemplary Business

Randall’s UK (owner Jarrod, and the entire team) should be commended for their stellar service, delicious, varied, and quality products, and their playful, and positive culture. Videos are little glimpses into patrons palettes, and really entice you to keep trying different sweets and treats!

Leadership of this small business is exemplary, and as an educator, I would venture to say that Jarrod motivates his team with positive, playful mentoring. Looks like such a great place to land and grow if you are interested in learning about all the right things to put in place to grow a business!

Can’t wait to order again! Thanks Team Randall’s! Keep up the great service…Bravo!

Kindly,
KL

28 July 2026
Randalls UK logo

Reply from Randalls UK

Thank you SO MUCH our wonderful KL! We appreciate your amazing kind words everywhere we look & for all your purchases. Thank you thank you thank you!

Rated 5 out of 5 stars

Brilliant Service!!

Ordered with Randalls after seeing all the videos on TikTok!

Brilliant selection of sweets and other goodies!
Arrived within a couple of days and with living on an island i was expecting a few things to arrive damaged. But everything was intact!

Will definitely be a repeat customer!
Thanks Team!

30 June 2026
Unprompted review
Randalls UK logo

Reply from Randalls UK

Thank you so much!

Rated 5 out of 5 stars

First time ordering online to Northern…

First time ordering online to Northern Ireland. Received fast and extremely pleased with custom pick n mix. Great to try sweets not seen in shops. Highlight was definitely the mango skulls!
Overall, great service, product, packaging and delivery. Will definitely be ordering again.

3 July 2026
Unprompted review
Randalls UK logo

Reply from Randalls UK

Thank you so much!

Rated 5 out of 5 stars

Amazing!

The site was easy to use and they shipped our order extremely fast!

29 June 2026
Rated 5 out of 5 stars

Great shop - Fabulous selection of sweets

Just received my first order and I am loving the selection of pick and mix.
Quick delivery and well packaged.
Sweets are great quality and flavour.
Love the choices. Thank you to Randall’s team for all your videos and hard work.
I will definitely shop here for my treats.

2 July 2026
Unprompted review
Randalls UK logo

Reply from Randalls UK

Thank you so much!

Rated 5 out of 5 stars

Arrived within a good time scale

Arrived within a good time scale, my daughter js over the moon. And the sweets are just unbelievably nice definitely will order again

26 June 2026
Unprompted review
Randalls UK logo

Reply from Randalls UK

Thank you so much for your review Sophie! So pleased you enjoyed!

Rated 5 out of 5 stars

Very quick postage

Very quick postage, so many items you can select from. I chose to get only aniseed balls as I couldn’t find them in any local shop, will definitely be ordering more

28 May 2026
Randalls UK logo

Reply from Randalls UK

Thank you so much!

Rated 5 out of 5 stars

Perfect service and delicious sweets!

I never usually write reviews but I am absolutely amazed by the level of service provided by Randalls. Delicious sweets and shipped so fast, I was incredibly surprised to receive my order not even two days after I ordered. Thank you so much, keep up the great work!

30 May 2026
Unprompted review
Randalls UK logo

Reply from Randalls UK

Thank you so much Katie for such a lovely review :-)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look