The Sweet Store Reviews 

4,895
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 630 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic selection of delicious treats, highlighting how wonderfully fresh and securely packaged everything always arrives for all sorts of celebrations. People also genuinely appreciate the prompt and efficient delivery service that ensures online orders consistently reach their destination right on schedule. However, some reviewers were not happy with the overall quality, noting that certain items tasted completely stale, felt old, or appeared unappealing upon opening. A few consumers also mentioned that some products seemed rather cheap, poorly manufactured, or quite underwhelming in size compared to what was expected.

What people talk about most

Product

People report high satisfaction with the product, expressing delight over the fresh, delicious taste,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that shipments arrive... See more

Quality

Clients share positive opinions on quality, frequently highlighting that products taste fresh, delicious, and... See more

Order

Customers had positive experiences with order, highlighting the fast delivery, great packaging, and... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the fast delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love that you can pick your own sweets. My grandson’s birthday is close to Halloween and he always invites friends round so I choose Halloween-themed sweets he can share as part of his present. He... See more

Company replied

Rated 5 out of 5 stars

What an absolutely superb product and service! The wicker basket is beautiful and we'll use it for picnics regularly. I couldn't quite believe how generous the supplier is with the vast number of sw... See more

Company replied

Rated 5 out of 5 stars

Never had a bad experience until recently when the order was very wrong ( not a massive issue for most people but when you have a neurodivergent child it is a massive issue!!) however it was solved qu... See more

Company replied

Rated 5 out of 5 stars

Very impressive website, loads of different sweets to chose from. Plus Free delivery over £50 - which is always a plus. Easy to purchase. Delivered within a matter or days. Well packaged! That... See more

Company replied


Company details

  1. Sweet shop
  2. also in
  3. Confectionery

Written by the company

U.K Based Online Sweet Shop Specialising in Pick & Mix, American Candy, Treats, Gifts and Much More!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,895)

588 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No problems with my order

No problems with my order, package arrived exactly as scheduled and the item was exactly as described.

26 October 2026
The Sweet Store logo

Reply from The Sweet Store

Thank you for the feedback! Kind regards, Molly

Rated 5 out of 5 stars

Chocolate Hamper

The generous collection of chocolates arrived in perfect condition and exceeded expectations. Every item was carefully selected to provide a truly delightful and indulgent experience. The timely arrival of such a thoughtful package was greatly appreciated. Thank you very much for providing such a high level of quality and service.

26 October 2026
The Sweet Store logo

Reply from The Sweet Store

Thank you Pete for the wonderful review, enjoy! Kind regards, Molly

Rated 5 out of 5 stars

Great selection on website

Great selection on website. Easy to locate what you are looking for. Delivery was prompt and as promised and quality was excellent.

23 October 2026
The Sweet Store logo

Reply from The Sweet Store

Thank you Kenneth! Kind regards, Molly

Rated 5 out of 5 stars

Great products/sweets

Great products/sweets, very efficient service and delivery, communication was great. I always use the Sweet Store.

21 October 2026
The Sweet Store logo

Reply from The Sweet Store

Thank you Peter, Enjoy! Kind regards, Molly

Rated 5 out of 5 stars

Fast delivery, great product

Fast delivery, exactly as ordered, great packaging, will make a lovely gift for my nephew, thanks very much

23 October 2026
The Sweet Store logo

Reply from The Sweet Store

Thank you for the positive review, so lovely to gift them! Kind regards, Molly

Rated 5 out of 5 stars

My experience with the sweet store was…

My experience with the sweet store was great because everything was done so easily from start to finish choosing what I want ordering making payment all done in no time and delivery was spot on also the quality of the sweets were excellent every one in the family really enjoyed them will definitely be buying from this store again

22 October 2026
The Sweet Store logo

Reply from The Sweet Store

Thank you David for taking the time to leave a positive review, the team really appreciate the feedback! Thank you for continuing to shop with The Sweet Store too! Kind regards, Molly

Rated 5 out of 5 stars

Excellent service and value

Consistently good service and value. Excellent choice of sweets and always dispatched quickly.
Keep up the good work

22 October 2026
The Sweet Store logo

Reply from The Sweet Store

Thank you very much John! Very loyal customer! Kind regards, Molly

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