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Candymail Reviews 

4,169
•
TrustScore 4.5 out of 5

4.6

Confectionery
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Review summary

Created with AI, based on recent reviews

Evaluating 655 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently express their excitement about the incredible variety of unique snacks and rare beverages available from around the entire world that remain difficult to find locally. Consumers consistently praise the exceptional delivery speed, helpful tracking updates, and careful packing methods that reliably protect fragile products. However, some customers also noted frustrating issues with certain items arriving well past their freshness or best-before dates, alongside unexpected delivery delays. Some people were dissatisfied with chocolates melting completely during transit or delicate products getting crushed because of warm weather shipping conditions.

What people talk about most

Product

Users describe positive interactions with product, highlighting the broad variety and competitive pricing of... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive very quickly and... See more

Order

Customers had positive experiences with order, highlighting fast shipping and secure packaging. Reviewers... See more

Quality

Reviewers highlight positive aspects of quality, expressing general satisfaction with top tier products that... See more

Service

People report high satisfaction with the service, praising the prompt processing and quick delivery times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When you really want that full on flavourful Sugar Rush you can't go wrong ordering from Candymail. Never disappoints with both the quality of the products and delivery. Just the smell of the Grape So... See more

Rated 5 out of 5 stars

Order from candy mail quite often. I love the wide selection of goods available. Ordered 4x cans of the newest monster energy drinks that I havnt seen anywhere else. Prices are reasonable on all goods... See more

Rated 5 out of 5 stars

Placed my order on the 28th of May and ot arrived on the 30th amazing delivery by candymail and the team The items arrived undamaged the other box was slightly broken but all the contents where... See more

Rated 5 out of 5 stars

arrived pretty fast, got my items which did happen to consist only of various countries versions of the same flavour of monster which has been increasingly hard to find in the uk. absolute lifesaver

Company details

  1. #30 of 54 best companies in Confectionery
  2. #19 of 35 best companies in Sweet shop
  3. #23 of 37 best companies in Chocolate shop
  4. #1 of 2 best companies in Sweets and Dessert Buffet
  5. #1 of 4 best companies in Doughnut Shop
  6. #1 of 1 best companies in Japanese Sweet Shop

Written by the company

Welcome to Candymail.co.uk, your go-to destination for an unparalleled confectionery experience delivered right to your doorstep! At Candymail.co.uk, we're passionate about indulging your sweet tooth and spreading the joy of delectable treats from America and around the world. Our journey began with a simple yet powerful belief – everyone deserves to savor the goodness of the finest candies and snacks. That's why we founded Candymail.co.uk, a confectionery mail-order website dedicated to bringing the best sweets and treats to Candy enthusiasts across the UK. What sets us apart is our unwavering commitment to providing an exceptional range of imported candy, snacks, treats, and sodas. Our carefully curated Candy boxes are designed to delight your taste buds with an array of iconic brands, including Reeses, Hersheys, M&Ms, Nerds, Jolly Rancher, Swedish Fish, Mountain Dew, Oreo, American Fanta, Dr. Pepper, Twinkies, and many more. At Candymail.co.uk, we understand the joy that comes with unwrapping a box filled with your favorite treats, and we strive to make that experience accessible to Candy lovers everywhere. Our dedication to quality, variety, and customer satisfaction has earned us the trust of Candy enthusiasts who turn to us for an exciting journey into the world of international confectionery. Join us at Candymail.co.uk and treat yourself or your loved ones to an unforgettable candy adventure. Indulge in the sweetest moments, one box at a time!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(4,169)

620 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very good selection and fast delivery

Very good experience when ordering items. Great selection of different products not sold in UK.
Fast delivery. Would recommend if your looking for a tasty treat or to try something different.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant mystery box

My mystery box had an amazing variety of sweets, snacks and drinks in it and I would love to review those items but my son virtually inhaled everything before I had a chance to even see all of it!! We have ordered a few times from Candymail, (starting back when Prime was a thing!!) and I have recommended to family and friends who have also gone on to buy from them as well. Delivery boxes are well.packed and packages are delivered quite quickly. I'm sure I will be buying again!!

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic process from start to finish

Fantastic process from start to finish. There is a great range of products. Ordering is simple and delivery is always prompt and quick. I was kept up to date and provided with tracking information so I knew when my products would arrive.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

1st class delivery,

1st class delivery,
couldn't find anywhere else I thought it was discontinued so luckily found on candymail fast delivery as well.....

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Good company

Great company items always well packaged good customer service and wide range of products highly recommend

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Team are incredible

Team are incredible, easy to navigate shop and order arrives sooner than anticipated (which I think is a huge plus!!)

The store is appropriately priced given the fact the items are imported from other countries!

I’m officially addicted to ordering from your site! Customer service is exceptional! Can’t thank you enough ☺️

26 August 2026
Unprompted review

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