Chocolate Trading Company Reviews 

19,097
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 262 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the remarkably fast delivery service and secure packaging that consistently keeps items in pristine condition. Consumers also genuinely appreciate the extensive selection of delicious artisan chocolates from various makers, as well as the very intuitive and easy-to-use website that makes online purchasing completely seamless. Some people were dissatisfied with specific flavor profiles or found certain dark chocolate varieties far too bitter. Conversely, a few other people also felt that unexpected delivery delays, unnotified date changes, or customer service communication challenges negatively impacted their overall online shopping experience.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the fantastic quality, excellent... See more

Delivery service

Consumers find delivery service to be positive, highlighting speedy arrival times, prompt next day options,... See more

Quality

Clients share positive opinions on quality, highlighting the delicious chocolates and top-notch artisan... See more

Service

Users describe positive interactions with service, highlighting prompt and efficient delivery as well as... See more

Order

Reviewers highlight positive aspects of order, noting that the website makes purchasing simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredibly quick delivery. Items always arrive well packaged. The products I've ordered from them are excellent and they offer competitive prices. Sadly I completely forgot to use the discount code... See more

Rated 5 out of 5 stars

Repeat of last year's order for mini chocolate eggs for Easter egg hunt in the churchyard. Price increase reasonable given rise in raw material prices. Easy website to find product and order. promp... See more

Rated 5 out of 5 stars

Just the best selections of chocolate I have seen, they source such lovely products from unusual locations and small independent makers. Every order I have had has been superb and prices are great fo... See more

Rated 5 out of 5 stars

The website's super easy to use and well-organized. I ordered the Valentine's chocolates for my mum, and the personalized message I added was spot on, just like it looked on the packaging on the websi... See more


Company details

  1. Sweet shop
  2. also in
  3. Gift shop

Information provided by various external sources

Chocolate Trading Company have the widest range of premium chocolates available online in the UK. From superior quality chocolate gift boxes through to economically priced chocolate ingredients and decorations.

Luxury Chocolate Gifts Online

Written by the company

Excellent Customer Service
Ordering on the website is easy and they update you with your orders progress each step of the way. Receive a next day delivery on an order placed by 4pm the day before. Earn loyalty points with every order to bank or redeem on future orders.

Free Gift Message

Include a Free Chocolate Gift Message with Every Order

Include a free gift message with your chocolate gift order, or choose from a range of exclusive greeting card designs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

19k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(19,097)

231 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the Chocolate Trading Company as…

Love the Chocolate Trading Company as they are the only ones that do the proper vermicelli and I can also get the bigger bags of chocolate.
Glad to see that they have a long shelf life too.
I do always use the DPD delivery as I know it will come on time.
Thank you

29 October 2026
Rated 5 out of 5 stars

Incredibly quick delivery well packaged

Incredibly quick delivery. Items always arrive well packaged.
The products I've ordered from them are excellent and they offer competitive prices. Sadly I completely forgot to use the discount code they had sent me. I was too eager to checkout and couldn't go back to add it.

9 October 2026
Rated 5 out of 5 stars

Can not fault the service!!!

Had a mislabelled parcel but Jonathan in customer serviced sorted it out immediately….fabulous service, could not fault them….would definitely recommend them…👍✔️

7 October 2026
Rated 5 out of 5 stars

Have used this company for a long time…

Have used this company for a long time and each time they are exceptional. Their quality of products and choice together with good customer service makes them a winner. Delivery is spot on!
Would certainly recommend.

Jen

6 October 2026
Rated 5 out of 5 stars

Super quick delivery

I’m delighted with the chocolate butterflies and they arrived so quickly, beautifully packaged.
I made a mistake when ordering and customer services were brilliant!
Thank you all!

2 October 2026
Rated 5 out of 5 stars

A nice good experience

The ease of use of their website. The notices on products saying if they were out of stock. The good selection of products on their website. The emails sent about purchases and updates are great. A very good reliable company.

4 September 2026
Rated 5 out of 5 stars

Delicious chocolate

I ordered milk and white chocolate. I have ordered both of these before and they both are delicious. I am making ganache with both of them for filling and covering my son’s wedding cake.

17 September 2026
Rated 4 out of 5 stars

I love these no soy lecithin boxes

I love these no soy lecithin boxes. So yummy. Only dock one start bc it said my fav crème brûlée was included and that’s the reason I bought the box but it was not there. :( the Tarim is amazing. The sea salt caramel sooo goood. The fruit ganaches make my day. I wish there was a big choose your favs box. Please never stop existing. I see lots of your stuff is sold out atm. Please don’t be discontinuing my fav reason for shopping with you. Ohhhh and those Willies chocolate bars are so wonderful too!

17 September 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look