Fresh Motors Reviews 

382
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, polite, and professional, making the entire vehicle purchase completely smooth and relaxing. Consumers also deeply appreciate the very high quality of the cars available and the clear, honest communication provided by the team throughout every single step of the purchasing process. Some reviewers were not happy with minor hiccups regarding vehicle preparation, interior cleaning details, and basic servicing items. A few people additionally mentioned occasional communication challenges or minor oversights when trying to reach someone around the scheduled delivery day.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire purchasing and service... See more

Service

Customers consistently note positive experiences with service, highlighting that jobs are completed quickly... See more

Product

Clients share positive opinions on product quality, noting that vehicles arrive nicely presented and in... See more

Customer service

People report positive experiences with customer service, noting that the team is friendly, polite, and... See more

User experience

Customers had positive experiences with user experience, finding the entire process smooth and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an excellent experience buying my car from Fresh Motors. Bought remotely and have never done that before but having read previous reviews could see Fresh Motor were a trustworthy concern. D... See more

Rated 5 out of 5 stars

Purchased a camper van from Fresh Motors back in September 25. From the initial enquiry, through to picking up the vehicle we were treated with respect by very polite, friendly staff. From director t... See more

Rated 5 out of 5 stars

I found purchasing a used car from FRESH Motors a pleasing and trouble free experience. The purchase was made online after being shown a walk-round video and the car was delivered to my door. My old c... See more

Company replied

Rated 5 out of 5 stars

Kiran was very helpful and made us feel at ease and he sorted all the necessary paperwork and everything went smoothly making us feel confident we were in safe hands all in all an A1 plus service than... See more

Company replied


Company details

  1. #17 of 91 best companies in Car dealer
  2. #15 of 60 best companies in Vehicle Repair

Written by the company

We provide a Fresh contemporary approach to the buying process, offering attractive value propositions, priding ourselves in understanding your individual or business buying needs, through tailoring our service to match accordingly. Operating throughout Norfolk, from an appointment only model, we present a unique viewing experience allowing you to feel relaxed and in harmony. Customer satisfaction is at the heart of our success, which is why we provide support at every step of the journey, from vehicle advice, tailored bespoke finance or even after sales care, we make sure you're delighted with every aspect.


Contact info

4.9

Excellent

TrustScore 5 out of 5

382 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(382)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a very good experience

I had a very good experience , they were very honest and were able to fit my car in for an mot at short notice.
Very good service and i really liked the fact they sent a short video to show the advisories in real on the car.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I was delighted by the service I received at Fresh. Keiran was really helpful and supportive and the car I bought was great value and in excellent condition.

1 September 2026
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Exceptional Service from Start to…



⭐⭐⭐⭐⭐ Exceptional Service from Start to Finish!

I honestly cannot recommend Fresh Motors highly enough. From the very first enquiry through to receiving my car, the customer service was absolutely impeccable.

Communication was outstanding throughout. Email responses were incredibly fast, and every question I had was answered promptly, clearly and professionally. At no point did I feel like I was just another customer — Adam in particular went above and beyond and genuinely made me feel valued. His patience, professionalism and willingness to help made the whole experience exceptionally easy and reassuring.

I was also around four hours south of Fresh Motors, so naturally I wondered how straightforward the delivery would be. I needn’t have worried! The car was delivered to me with a smile, and a special thank you to Jonathan, who was fantastic and made the delivery experience just as positive as everything that came before it.

I’d also like to give a huge thank you to Adam, Keiran and Jonathan for their professionalism, helpfulness and outstanding customer service throughout the whole process. They are a real credit to Fresh Motors.

Buying a car can sometimes be stressful, especially when you’re dealing with a dealership from a distance, but Fresh Motors made the entire process seamless, professional and genuinely enjoyable.

It’s rare these days to come across this level of customer service, and Fresh Motors absolutely deserve recognition for it.

Thank you to the whole team. I’m absolutely delighted with my car and the experience I received. I wouldn’t hesitate to recommend Fresh Motors to anyone looking for a car and, based on my experience, I would happily use them again.

First-class service from beginning to end. ⭐⭐⭐⭐⭐

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Had an excellent experience buying my…

Had an excellent experience buying my car from Fresh Motors.
Bought remotely and have never done that before but having read previous reviews could see Fresh Motor were a trustworthy concern.
Dealt with Adam - via email and he then sent a video of car enabling us to then reserve. He was very responsive to my queries and replied quickly.
Decided to travel on train (170 miles away) to collect car, although they did offer to deliver.
On the handover day unfortunately Adam was on annual leave but he had passed everything over to his colleague Kieron who was again very helpful.
I wouldn’t hesitate to recommend Fresh Motors - and even though not local to me would buy from them again
Many thanks
Sharan

20 August 2026
Rated 5 out of 5 stars

Adam and Kieran were excellent from…

Adam and Kieran were excellent from start to finish. They were proactive and knowledgeable. I am happy with my purchase and they found me a good finance deal

20 August 2026
Fresh Motors logo

Reply from Fresh Motors

Hello Cheryl,

thankyou so much for the review and for leaving your trust in us when it comes to purchasing your new vehicle. We hope that the Juke treats you well for an extremely long period of time and if you ever need any assistance in the future, please do not hesitate to give us a shout!

Kieran
Senior Sales Executive

Rated 5 out of 5 stars

Kieran was a pleasure to deal with

Kieran was a pleasure to deal with , great company , brilliant delivery driver , would recommend

5 August 2026
Unprompted review
Fresh Motors logo

Reply from Fresh Motors

Hello Alan,

I am extremely glad to hear that you are pleased with the overall experience with us on the purchase of your new Fiesta Van. From start to finish, you were a pleasure to deal with and we hope to be able to work together again in the future!

Kieran
Senior Sales Executive

Rated 5 out of 5 stars

Another quality experience with Fresh…

Another quality experience with Fresh Motors. Normal people, running a quality business that focuses on customer service. Could not recommend these folks more. A company that relies on treating customers fairly to keep the doors open - never a bad thing. A special thanks this time to Dave, Ricardo and Will. See you for next repair/service guys.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

We had such a positive experience at…

We had such a positive experience at Fresh Motors. All the staff were helpful and friendly. Our car was prepared to a high standard and we are very happy with our recent purchase,
Thank you Fresh Motors.

5 August 2026
Fresh Motors logo

Reply from Fresh Motors

Hello Carol,

thankyou for the review left for us based on your recent purchasing experience with us on your new Focus.

We truly hope that the new car lives up to and beats the previous ownership of your last Focus.

If you require anything in the future, please feel free to get in touch and we would be more than happy to assist.

Kieran
Senior Sales Executive

Rated 5 out of 5 stars

Good service and response times

Good service and response times. Perfect finish on car for ceramic protection

10 August 2026
Unprompted review
Fresh Motors logo

Reply from Fresh Motors

Hello Sean,

thankyou for the 5* review on your recent Ceramic Coating booking with us here at Fresh.

We are pleased that you felt the overall experience was up to your expectations and we hope that you can enjoy the new car with that lifetime guarantee on the interior & exterior too!

Kieran
Senior Sales Executive

Rated 5 out of 5 stars

Excellent service

The service I received from Fresh Motors was exemplary - ease of booking with excellent communication both online and by telephone. The job itself was completed very quickly - booked late on Saturday and I drove my car away at 10am Monday morning. Front desk staff pleasant and efficient.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

As a first time customer I was…

As a first time customer I was impressed with the service I received. Went in for a tyre change and to check the others. Got a video of my car showing me the other tyres and talking me through the recommendations. Quick turn around and great service from the staff.

8 August 2026
Unprompted review

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