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car360 Reviews 

4,459
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 894 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and sales team for being exceptionally helpful, knowledgeable, and completely supportive throughout the entire car buying journey. People are also thrilled with their vehicles, noting that the cars arrive completely spotless, exactly as described, and prepared to perfection. Though some customers were initially nervous about buying a vehicle online without seeing or test-driving it first, they greatly appreciated the continuous guidance and reassurance. Reviewers noted that team members answered all questions promptly, kept communication completely clear, and successfully made the remote transaction feel entirely smooth and stress-free.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely welcoming, friendly, and... See more

Product

Customers report positive experiences with the product, highlighting that vehicles arrive immaculate,... See more

Service

Consumers find service to be positive, highlighting a smooth, transparent, and professionally handled... See more

User experience

Users describe positive interactions with user experience, highlighting a smooth, seamless, and stress-free... See more

Customer service

People report positive experiences with customer service, noting that staff are professional, knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Smooth process from looking at the car to collection, quick and easy on the day and they helped show different features on the car and answer any questions. Upon discovering minor issue with the alig... See more

Company replied

Rated 5 out of 5 stars

Buying a car purely from an online advert felt quite scary at first, but after reading the overwhelmingly positive reviews, I decided to give Car360 a try. I’m very glad I did. Car360 is a real... See more

Company replied

Rated 5 out of 5 stars

Car360 made getting my new car genuinely easy. Harry R’s customer service was excellent from start to finish — clear communication, quick responses, and shows staff actually care. The car arrived ex... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Car360. We knew exactly which car we wanted and decided to buy it online, so we only needed to travel down to collect it. The whole process was very straightforward and smooth fro... See more

Company replied


Company details

  1. #8 of 91 best companies in Car dealer
  2. #3 of 55 best companies in Used car dealer

Written by the company

At car360, we specialise in high-quality used EVs, making the buying process simple, transparent, and hassle-free. Every car goes through a 100-point quality check, includes detailed imagery, and comes with expert support plus a 7-day money-back guarantee.

Why customers choose car360?

Written by the company

1. EV specialists
From the workshop to customer care, every car360 team member is fully trained in electric vehicles.
2. Certified Battery Health Checks
Independent battery reports trusted across Europe. Real-world diagnostics on health, performance and charge cycles — not guesswork
3. 100-point inspection
Mechanical, cosmetic, charging system, brakes, tyres and safety — every car checked top to bottom before it's listed.
4. Real EV experts
We keep things 100% online, but you’re never on your own. Our EV specialists are here to guide you from reservation to delivery with honest, expert support.
5. Award winning service
Highly Rated by AutoTrader. Trusted by thousands

Our money-back promise

7-day money-back guarantee

Take your EV home, drive it on your real-life commute, and return it within 7 days for a full refund if it isn't right.

Contact info

Promotion box for car360

8.9% APR on every EV in stock

Backed by trusted finance partners

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(4,459)

826 reviews in the last 12 months

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Rated 5 out of 5 stars

Patient & Understanding!

Kira was great from start to finish. The process was very easy and Kira was very patient and understanding in regards to any questions I had and picked a handover day which suited me the best which gave me a couple of weeks to sort things out.

On handover the staff member who dealt with me was very helpful I didn’t catch his name but he made sure I was 100% happy before leaving.

Will definitely be back when looking for another car in future!

28 August 2026
Rated 5 out of 5 stars

Above & Beyond

Having just purchased my first EV from car 360, I cannot thank the staff enough for all their help and support given to me with the purchase . Kira you had the patience of a saint with me, not being up to date with all the technology there is today, I can’t thank you enough. Thank you John the driver who delivered my car, went through everything with me,(not that I’m going to remember everything) but explained everything to me. The MG is lovely to drive, and I’m extremely happy with it. So, once again thank you all for your help and support given. For anyone reading this, if you’re looking for an EV, try car 360, I highly recommend them.
.

5 September 2026
Rated 5 out of 5 stars

How to do it

Car360 process is convent for the customer, with exceptional and quick service provided by the staff.

Those that I interfaced in Sales and Delivery were very friendly and helpful.

Would not hesitate to re-use the service and will be making recommendations to others.

3 September 2026
Rated 5 out of 5 stars

Nick Green VW ID3

Buying my first EV online through Car360 without viewing/driving the car felt a little odd, however, I am so pleased I did.

The Car360 buying and handover process is very professional, smooth and straightforward.

Both Chance and Dave were great and both really helpful. When I got home and put the car on charge the cable was faulty, Chance came back straight away and got one posted out to me the same day.

I am very happy with the service I received and would happily recommend Car360.

Nick from Nottingham VW ID3

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is great any questions…

Customer service is great any questions you have are answered quickly really helpful staff.

Delivery was good as well delivery drivery takes pictures all around the car and sends you a document through email with the checklist and pictures they took.

When car arrives driver will show you how the car works and all the systems you need to know if you are new to electric cars.

Great experience all round.

3 September 2026
Rated 5 out of 5 stars

First class experience and transaction

First class experience and transaction. Sales rep easy to deal with and very helpful. Trade in was easy and was given very competitive price for my car. New car was delivered in showroom condition. Excellent company to deal with and well certainly be giving them another look next time I change my car.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Danveer/Spencer/Tom/Isabel were all…

Danveer/Spencer/Tom/Isabel were all brilliant with my new purchase of my MG4 EV. There was a slight issue on collection, but without hesitation they found a solution to it right away and delivered the car F.O.C. That's how customer service is done. I've had a really bad past experience, and they have just put faith back in me to trust car sales again. The condition of cars and the lengths they go to are top-notch. The whole 7-day money-back, no test drive did put me off at first, but you can see the Car 360 model is bang on, and they have clear images along with condition, even if you do find an issue, which would be rare, they know how to out it right and dont fob you off. Will be using Car 360 again

3 September 2026
Rated 5 out of 5 stars

Polite service good deals

I started my buying process on the Autotrader app which led me to Car360 at Henley Motors. My previous knowledge of car buying is a long drawn out one but these folks made it quick and super simple.
Picking the car up made me feel super special which was a nice touch.
Only feedback I’d give is that, with this car being very technically advanced, I was hoping for a bit more explanation of some features but at the same time I think we all knew it’d be something I’d figure out as I got to driving it.
Bottom line was the buying process was easy and quick and the folks were very polite. Thank you.

2 September 2026
Rated 5 out of 5 stars

Job Done

Phoned up, enquired about an EV - spoke with Spencer (sales person), right car at the right price. Reserved with deposit, Paid, collecting the car the following week. Job done. The whole process went smoothly. Very helpful throughout. This is all you need to know really.

24 August 2026
Unprompted review
car360 logo

Reply from car360

Hi Philip,

Spencer is brilliant at cutting through the noise and making things simple. Thanks for choosing car360 for your new EV.

From the car360 team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Dealt with any problems

2 September 2026
car360 logo

Reply from car360

Hi David,

Thanks for taking the time to let us know about your experience. It is good to know any problems were sorted out for you.

From the car360 team

Rated 5 out of 5 stars

Good service from purchase to delivery

Good service from purchase to delivery. I would definitely purchase my next car from car360

1 September 2026
car360 logo

Reply from car360

Hi Graham,

Thanks for choosing car360, and it is really good to know the whole process worked well for you from start to finish. We will look forward to helping you find your next one when the time comes.

From the car360 team

Rated 5 out of 5 stars

First time being EV and car online and Very Happy

Process was pretty straight forward from the off.
Questions and queries were answered quickly and thoroughly.
Delivery was seamless and notice was given as to when the car would arrive.
Spencer, staff member coordinating sale, was helpful and contactable throughout.
Car arrived as advertised and link to close up photos prior to sale helped to understand the state of the car despite ordering from afar.
Very happy with customer service to this point.

26 August 2026
Unprompted review
car360 logo

Reply from car360

Hi Craig,

Spencer is brilliant at keeping people in the loop, so it is good to know that came through for you. Thanks for putting your trust in us, especially ordering from a distance.

From the car360 team

Rated 5 out of 5 stars

I byu car from car360 and all process…

I byu car from car360 and all process be easy and simple . I am happy with my choice .

28 August 2026
Unprompted review
car360 logo

Reply from car360

Hi Mihaela,

Thanks for putting your trust in us, it means a lot. Really pleased the whole process felt straightforward from start to finish.

From the car360 team

Rated 5 out of 5 stars

Great welcoming environment with…

Great welcoming environment with friendly staff. Helped me with all my questions and worries. Over a fantastic service from start to finish.

Kyle Foster

28 August 2026
Unprompted review
car360 logo

Reply from car360

Hi Kyle,

Thanks for putting your trust in us, it means a lot to hear the team made you feel at ease throughout. We will pass your kind words on to them!

From the car360 team

Rated 4 out of 5 stars

Chance was excellent to deal with while…

Chance was excellent to deal with while buying the car. Great communication and quick to respond to queries.

Only 4 stars as there was a bit of messing with lack of 360 photos, App transfer and V5.

Overall a v good experience and customer service. Will use again.

14 August 2026
Unprompted review
car360 logo

Reply from car360

Hi Richard,

Thanks for putting your trust in us, and we will make sure Chance sees your kind words. We are sorry about the issues with the photos, app transfer, and V5 - that is not the experience we want for you and we will look into it.

From the car360 team

Rated 5 out of 5 stars

Probably the best place I have got a…

Probably the best place I have got a car from, went over everything with me, very flexible also with dates to collect it as I had to change was no issues, and the car looked brand new when I got it very happy with the service.

24 July 2026
Unprompted review
car360 logo

Reply from car360

Hi Amber,

That flexibility around collection dates is something we always try to get right, so it is brilliant to hear it made the process easier for you. Thanks for putting your trust in us!

From the car360 team

Rated 5 out of 5 stars

Thank you Kira

Thank you Kira! Great communication, really clear and very quick replies to emails!
My husband purchased a car through Car 360 and recommended that I did too, very glad that I have!

24 August 2026
car360 logo

Reply from car360

Hi,

Kira will love seeing this, so thank you for the kind words about her. It is brilliant that your husband's experience brought you to us too!

From the car360 team

Rated 5 out of 5 stars

CAR360 Excellent Service

Such an Easy process. I was a bit hesitant to buy a car that I hadn't seen and driven, but I took the plunge after being messed about by CARSA. The car arrived and was immaculate inside and out. The paint work had been touched up and there wasn't a single chip on the car. Kira provided an excellent service. Highly recommend this company

26 August 2026
car360 logo

Reply from car360

Hi Dan,

Buying a car without seeing it first is a big leap of faith, so thanks for putting your trust in us. Really pleased Kira looked after you and that the car arrived in such great condition.

From the car360 team

Rated 5 out of 5 stars

Brand new to EV’s

Absolutely brand new to EV’s. Completed the research as best I could and looked for the most reputable company I could find. Over the course of maybe a week or two I spoke to Chance at Car360. Nothing but professional, knowledgeable and considerate whilst chatting to me and going through all of my questions. He even helped me that little bit more in getting a similar quote for my part exchange to enable the deal to go through. He’s a credit to the company and the perfect sales rep. The collection again was faultless, a couple of signatures and a talk through and away I went. Thanks a lot Chance and Car360.

27 August 2026
Unprompted review
car360 logo

Reply from car360

Hi Kieran,

Thank you for the kind words about Chance - he really does go the extra mile, and sorting that part exchange to make the deal work is a great example of that. Enjoy the new car!

From the car360 team

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