Banner for Elliott Jarvis Cars

Elliott Jarvis Cars Reviews 

356
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and genuinely helpful, creating a comfortable and pressure-free environment. The overall service is frequently highlighted as outstanding, with people appreciating the easy, stress-free purchasing process and excellent communication. Many consumers also commend the quality of the vehicles, noting they are well-described, in excellent condition, and come with thorough servicing and MOT. The company's commitment to customer satisfaction extends to thoughtful touches like ribbons on cars and bottles of Prosecco, and efficient post-sale support for any minor issues.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, honest, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, professional, and... See more

Product

Users describe positive interactions with the product, with many expressing happiness with their new cars,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professional, kind,... See more

User experience

Customers had positive experiences with the user experience, describing it as outstanding, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called to confirm my interest in a car and made arrangements to visit for viewing and test drive. Arriving early was not a problem and the car was quickly moved into place and I was left to look ove... See more

Company replied

Rated 5 out of 5 stars

Very genuine business with personal service from Steve and Matt. My wife is very happy with her Mini Countryman and we will certainly be recommending Elliot Jarvis to friends and family. Even when we... See more

Company replied

Rated 5 out of 5 stars

I bought a blue Vauxhall zafira about 3 weeks ago I wanted to have sometime to drive the car around before leaving a review. I can honestly say that it was a 5 star experience from start to finish f... See more

Company replied

Rated 5 out of 5 stars

Just bought my first Abarth 595 Competizione from Elliott Jarvis Cars and honestly couldn’t be happier with the experience. From the first test drive they were so friendly which made me feel so at ea... See more

Company replied


Company details

  1. #7 of 55 best companies in Used car dealer
  2. #19 of 96 best companies in Car dealer
  3. #1 of 3 best companies in Hyundai dealer
  4. #1 of 2 best companies in MINI dealer
  5. #11 of 44 best companies in Motor vehicle dealer
  6. #3 of 8 best companies in Volkswagen dealer

Written by the company

Here at Elliott Jarvis Cars we want to provide you with a quality service that you can trust when purchasing your used car. With 45 years experience in the motor trade, we will put you at the heart of the process when buying your car, so that you can have complete confidence in your purchase with us. We are a family run business and understand the importance of having a car you can rely on and all our cars come with a multi-point check, 12 months MOT, 12 months AA Roadside assistance and a 6 month warranty as standard. WE WANT TO HELP YOU BUY THE CAR YOU WANT, NOT SELL YOU THE CAR YOU DON’T!!!

12 Month Warranty on all of our cars!

Complete Peace of Mind Package

Complete Peace of Mind Package
All of our Cars come with: 12 Months Warranty Premium Parts & Labour, 12 Months AA Breakdown Cover, Fresh Clean MOT, and a New Service

Contact info

4.9

Excellent

TrustScore 5 out of 5

356 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(356)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company, amazing service, thank you guys 😁

22 July 2026
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thanks Max for your kind review, we are pleased you are happy with our service. Have a great holiday !! Matt & Steve

Rated 5 out of 5 stars

Can't fault them excellent service from…

Can't fault them excellent service from start to finish they go above and beyond nothing is to much trouble for them would highly recommend properly the best experience I've had buying a car

9 July 2026
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thank you John, we really appreciate your feedback, hope you are loving your new car. Matt & Steve

Rated 5 out of 5 stars

Supportive Unpressurised Sales

I called to confirm my interest in a car and made arrangements to visit for viewing and test drive. Arriving early was not a problem and the car was quickly moved into place and I was left to look over the car at my leisure with no heavy sales pressure. I then took the car for a drive around Plymouth to familiarise myself with it. A few warning lights appeared during the drive and these concerns were quickly eased as the trade plates were partially blocking the cars sensors. They were removed and I was taken out again in the car to ensure I was satisfied with the solution, which I was. I thoroughly recommend trying Elliott Jarvis if you are looking for a new motor.

1 July 2026
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thank you Mick for your kind review. Our aim is to ensure that customers aren't pressurised and feel comfortable when purchasing a car, so we are really pleased that you feel this way. We hope you enjoy your lovely new car. Steve & Matt

Rated 5 out of 5 stars

Great service from Matt and Steve

Great service from Matt and Steve! Very friendly, non-pressure buying process. Best service I've had at a car dealers, it can be a right pain getting a new car but they made it very simple. Will be recommending them to all

1 June 2026
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thanks for your review Fred, we very much appreciate it. Hope you are both enjoying the lovely new car. Matt & Steve

Rated 5 out of 5 stars

Just bought my first Abarth 595…

Just bought my first Abarth 595 Competizione from Elliott Jarvis Cars and honestly couldn’t be happier with the experience. From the first test drive they were so friendly which made me feel so at ease , Steve kept me updated and was really helpful and never pushy at all. The car drove beautifully and they serviced it, put a fresh MOT on it and valeted it before collection. They’ve have also organised a Kenwood Apple CarPlay installation for me next week which has made the whole process really easy and one thing less for me to worry about the Communication has been brilliant throughout and nothing has been too much trouble. Absolutely loving the car already — highly recommend 👍5 ⭐️⭐️⭐️⭐️⭐️
Mikala ..

16 May 2026
Unprompted review
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Many thanks Mikala for your lovely review, so pleased you love your amazing new car !!

Rated 5 out of 5 stars

Matt was brilliant throughout the…

Matt was brilliant throughout the process and delivered my car at the date given

13 May 2026
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thank you Ade and it was a pleasure to look after you and your family, enjoy the car!
Matt & Steve

Rated 5 out of 5 stars

I bought a blue Vauxhall zafira about 3…

I bought a blue Vauxhall zafira about 3 weeks ago I wanted to have sometime to drive the car around before leaving a review.
I can honestly say that it was a 5 star experience from start to finish friendly honest guys I can honestly not recommend this garage enough.
I woukd like thank them fir the finer touches ribbon on car and bottle of Prosecco.

23 April 2026
Unprompted review
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thank you for the great review and we hope we can help you in the future.
Matt & Steve

Rated 5 out of 5 stars

Outstanding

Outstanding. Cant recommend them highly enough. As a woman, going in to buy a car can be really intimidating, these guys made it a joy! Delighted with my car and the whole experience was quick and easy.

7 May 2026
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thank you for the amazing review and it was a pleasure to look after you and help.
Enjoy your amazing car very well deserved and earnt!
Matt & Steve

Rated 5 out of 5 stars

Purchased Kia Sportage

Purchased Kia Sportage , great friendly service with no pressure sale , the car itself had a couple of issues I wanted sorted and the team did these without any problem , the car also came with clean mot , 12 months AA cover , and parts coverage, I would recommend Elliot Jarvis to all

16 April 2026
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thank you Rob for your kind review ! So pleased you enjoyed your purchasing experience. Steve & Matt

Rated 5 out of 5 stars

Great car dealer

Very genuine business with personal service from Steve and Matt. My wife is very happy with her Mini Countryman and we will certainly be recommending Elliot Jarvis to friends and family. Even when we had a minor problem post sale, they could not have done more to ensure it was dealt with quickly and painlessly. Highly recommended.

18 April 2026
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thanks Tim for the great review and we pride ourselves on giving a great service. Enjoy your car.
Matt & Steve

Rated 5 out of 5 stars

2nd Highly Positive Purchase

I recently purchased another car from this dealership—my second time buying from them—and once again, I couldn’t be happier with the experience. Mark and Steve are fantastic: friendly, honest, and really easy to deal with.

Shortly after the purchase, a small issue became apparent, but it was handled swiftly and professionally with no hassle at all. Their aftercare and commitment to customer satisfaction really stand out.

I wouldn’t hesitate to recommend them and will definitely be back again in the future. Thanks guys for being simply awesome

16 February 2026
Unprompted review
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thank you Maddie for your review and for your second purchase from us. We really appreciated your business again and are so please you are happy with your new car. Steve & Matt

Rated 5 out of 5 stars

I bought my car over the phone from…

I bought my car over the phone from Matt, without viewing, mistake you may think, Not at all.
What a fantastic chap, and company to deal with.
100 % trustworthy , any issues are dealt with, without question, quickly and efficiently.
When I feel the need to replace my car, as I do get bored very easily, not the cars fault. I shall see what’s available with them first.
The very best dealer I have ever used, and in 53 yrs of driving, I’ve dealt with a few.
But honestly, if there is a car you like on there website, buy unseen, go for a test drive, you will NOT, be disappointed.

3 March 2026
Unprompted review
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thanks Geoff for the amazing review and it was a pleasure to look after you and please stay in touch and if you need anything please do let us know.
Thanks
Matt & Steve

Rated 5 out of 5 stars

Matt & Steve are very friendly and…

Matt & Steve are very friendly and genuine guys, no hard sales just let you look around the car at leisure and answered any questions honestly, highly recommend buying a used car from this company.

24 April 2026
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thank you Steve for your very kind review, we are pleased that you were happy with your experience and hope you love your new car. Matt & Steve

Rated 5 out of 5 stars

5 star service

I honestly wish I could give Matt and Steve more than 5 stars, my experience with them has been outstanding! I was after my very first car and after finding one I liked nothing has been too much trouble for them. Despite them being in Plymouth and me being in Liverpool they answered all my questions so quickly, set up a video call to show me the car, delivered it to my house and have just been so honest and friendly - a godsend for someone who is just starting out in the car world!
The car arrived exactly as described, so clean, so tidy, with all the paperwork and even a bottle of prosecco!
I cannot thank you both enough, I think I'll be getting all my future cars from you guys. Thank you Matt and Steve!

15 April 2026
Unprompted review
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thank you Louise and it was a pleasure to look after you, enjoy the car and good luck with your test.
Matt & Steve

Rated 5 out of 5 stars

*****

The service was outstanding
They were very helpful and guided me through the process. I got a years warranty and when I went to pick up the car it had a big red bow on it! And I got a bottle of bubbly!
Highly recommend anyone to purchase a car from this garage

17 April 2026
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thanks Lisa we really appreciate the great review and we hope you enjoy your car.
Matt & Steve

Rated 5 out of 5 stars

12 Month warranty

I’ve just had some work completed on a car I purchased around 6 months ago from Elliott Jarvis. Due to the 12 months warranty they offer, this work was carried out under warranty with no cost to myself. This is why I’d recommend Elliott Jarvis due to their after sales care and 12 months warranty which is rare around used car dealerships. Cheers Matt & Steve.

10 April 2026
Unprompted review
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Hi Iain
Thanks for the great review and we are glad we could assist in handling your warranty claim and making the process easy for you.
Matt & Steve

Rated 5 out of 5 stars

I bought few days a car from them.Is a…

I bought few days a car from them.Is a very respectful company,doing their promises as they said and answering to all your questions you have about your car.Very helpful and trusted guys.

15 April 2026
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thanks Madalina we really appreciate the lovely review and hope you enjoy your car.
Matt & Steve

Rated 3 out of 5 stars

Car was complete disappointment

Purchased a Nissan Quasqai in July 2025 for £8000+- sales and service was exceptional however ..... within a month the clutch went (i was told on purchase cars have different bite points perhaps they knew it was going or bad luck maybe)- cost £1000 to repair, since then multiple minor issues which we fixed (including battery replacement, issues with wheel alignment to name just two)- now the whole middle console needs replacing quoted at £3,500+ to repair, needless to say not worth doing therefore the car has now (less than a year on) been valued at around the £1000 mark... nothing has been covered by the warranty which was sold with the car because the service hx which I was told hadn't arrived in the post simply does not exist and therefore is not covered by the £300 policy. Buyer beware the warranty company used do everything they can not to pay out and are known for doing so by the garages local to me where I have been taking the car to be fixed due to not being local to Plymouth. MOT this month and i've already been told more work will be required to get it to pass - absolute money pit of a car and for what I paid i was hoping it would have been an upgrade not a complete downgrade on the car i traded it for or at the very least drove well without issues for a year.
Very disappointed overall. I won't be returning in future.

In response - there isn't a case because the company declined it, DESPITE APPROVAL ON THE PHONE, stating the warranty is not valid for the reason stated above, previously when I have called them about other issues they stated it was a wear and tear issue ..... it covers NOTHING and is therefore worthless!

5 July 2025
Unprompted review
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Hi Michelle
We are really sorry to hear about your experience and certainly not what we normally find with our warranty company.
I have checked our system and cant see a warranty case on there? Perhaps if you can contact us we will try and get our area manager involved to help find the claim and see what can be done.
Sorry again and please come back to us so that we can try and help.
Matt & Steve

Appreciate the frustration and more than happy to try and assist if you want to give us a call.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look